Trengo
About Trengo
Trengo Pricing
Unleash meaningful customer conversations with the right customer engagement platform. Choose the pricing plan that fits your business: • Essentials: €125 per month. With a minimum of 5 users/month and 100 conversations/month. • Boost: €185 per month. With a minimum of 5 users/month and 300 conversations/month. • Pro: €310 per month. With a minimum of 5 users/month and 1000 conversations/month.
Starting price:
€125.00 per month
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for Trengo
1 - 5 of 23 Reviews
Frits
Verified reviewer
Automotive, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Very nice messaging app
Our clients are helped through various channels, served by Trengo
PROSUseful messaging platform for all channels: Whatsapp, Facebook, SMS, Website chat, Telegram.
CONSThey changed their pricing plan, with a half year for existing customers.
Reasons for switching to Trengo
Zendesk had no Whatsapp
Christ
Wholesale, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2020
Useful tool in organisations
Good, good support.
PROSIntegration of several communication channels
CONSSome useful utilities which you are used to in Outlook are not available in Trengo. But the advantages of Trengo compensate the lack of these utilities. Some proposals (with a big advantage for us and the use of Trengo) for a small amendment are not honoured yet
Reason for choosing Trengo
The integration of communication channels and use within a team.
Jeffrey
Verified reviewer
Marketing and Advertising, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed May 2024
Higher price for fewer features
We started out strong, but in recent months, prices have increased and critical features have been phased out. Initially, we recommended Trengo to our customers; however, we ceased doing so after several reported negative experiences and many expressed concerns about the high costs. Consequently, we have decided to switch to Helpwise.io. I am disappointed by the inability to export my data, except through a complicated process involving the API; this feels somewhat like being held hostage.
PROSTicket management, the interface, the integration of internal chat and ticket management (this has since been retired though), integration of different channels.
CONSConstant price increases, retiring critical features, the app (especially on iPad) isn’t very good, slow support, spam ending up in our mailbox, and we experienced email delivery issues.
Reasons for switching to Trengo
Integrated channels, such as WhatsApp and social channels.
Tim
Automotive, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2020
Great feature richt and easy to use software that saves time
Trengo saves us time, brings us closer to our customer and shortens response times.
PROSEverthing in one place with an interface that works like a charm and looks good too.
CONSSometimes it is difficult to see the history of closed tickets that are opened again by a customer.
Reasons for switching to Trengo
More features, better pricing, Dutch product.
Lars
Facilities Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Its a great tool that saves me a lot of time!
Customers can easily find their answer in the helpcenter (with frequently asked questions) or in a conversation with the Flowbot (chatbot). The remaining quistions are simply answered by Quick reply’s (insertable answers). With this ticketsystem I keep an overview of the new, picked up and closed tickets and i have all customer service questions (that come in by Facebook, Instagram, Whatsapp, email and websitechat) clearly arranged in one place.
CONSI have been using this product for more than 3 years. In the beginning there were a number of things that could be optimized, but now I could not name a point for improvement so quickly. The company is growing fast and is constantly developing, which means that more additional functionalities are created that make customer service easier
