The api is very user friendly. Recommend to startups and individual devs for side projects.

You can test the api and obtain the screen shot right at their web interface. The request or the code can then be pasted to your code base.

The api stop working for a few days but fixed in a week.

The thing I like most about Zenrows is the customer service and support. They have been absolutely incredible to us and were very understanding of our situation. We had purchased a yearly contract and paid up front but realized it wasn't the best decision for our business a month later, they understood our situation as a startup and happily refunded the money and allowed us to get on a monthly plan. They take the time to listen to feedback and are committed to helping customers not just selling software. They even took to extra time to help us optimize our scraping requests when they did not have to do that.

They don't currently have full feature parity with some of the more established players like enterprise user management and analytics. However, the scraping works amazingly which is the core of the need for us. They also listen to feedback and have implemented some features we have asked for.

Fantastic, the API is simple and the admin console is very intuitive. Most importantly, the API has been reliable.

Our system depends on consistent access to online mainstream news articles, the publishers of which are increasingly using sophisticated processes to block automated access. Our development budget was constantly increasing to keep up with their changes. ZenRows solved that problem for us!

Honestly, the pricing model for a startup like us is a little expensive. It would be nice to roll over unused transactions month-to-month to save a bit of money. Ideally, they could offer a "start-up" level plan for half the cost.

Whenever we need help the technical response is pretty much automated and not useful

Ip rotation, metrics dashboard and the ability to do proxy mode

Tech Support almost non existent, the response is basic and never solved an issue for us

My experience has been great with ZenRows. They are clearly passionate about web scraping and their support is eager to help. Having knowledgeable support on hand is a rare commodity these days, and it's made all the difference when I was testing out their services and learning more about scraping in general. Their documentation is also amazing and was something I was already referencing prior to using their services when I was first starting to learn about web scraping.

Biggest Pro was the fast support responses when I was testing their services and learning more about the scraping process. I wished to utilize their services with custom JS Functionality to tune the scraper to fit my needs. Throughout my troubleshooting I was in contact with their support who provided clarity on their services and how to optimally use them. The proxy/api itself is flexible and the large amount of documentation made it easy to follow along and combine it with pre-existing projects I had written.

While they have extensive documentation they desperately need a search bar to assist with users hunting for specific instructions/setup while learning how to use ZenRows. Thankfully, their support confirmed the search bar is on the way in a future update. For users familiar with coding they could also use a few example tutorials about how to write custom scrips to fully utilize their services when custom scripts are required to fully scrape a site. The functionality is there, but I wasn't able to find a specific use case in their documentation. Thankfully their support was responsive and guided me through how to set it up in their proxies.