For us process runner is a bandaid for automation. It’s versatile, and can be used to fix issues quicker than a code change in SAP that could otherwise take weeks to implement.

With a database license, we use process runner to replace most of the most repetitive tasks in Sap, including order placements, data change, subsitutions/transitions, and document cancellation.

It can get costly, and licensing can be difficult to manage if you don’t go with an enterprise or server license. Since it is generally tied to a user, it’s hard to arrange backups for people who vacation and our primary developer has to work often for an hour even on her vacation days if the business itself is open and running. It’s hardly faster than your fastest employee, but is way more tireless and efficient

We were able to greatly improve our mass master data management processes in both speed and accuracy as well as expand the number of data sets we maintained. It reduced training time for our master data team, as well as empowering them to manage the their data without the need for IT resources.

It enabled us to move away from the SAP LSMW tool for mass management of master data in SAP. We were able to eliminate the need for a programmer to run mass updates, enabling the work to be done within our master data team with limited IT support on a day-to-day basis.

For a SMB, the cost per license is high.

Very positive and with additional functionalities like the DB version, it offers more options.

Ease of use with SAP and flexibility to filter and apply rules

Always room to improve but overall the tool does what is promises.

Processing of Huge volume of records in a few click and the same file is getting attached to the document.

Nothing as such whatever journal entries you can process manually in SAP is supported by GLSU also.

The overall experience with process runner has been outstanding!!! It has done wonders for my department and for our organization. Not only do we use it in 90% of our daily processing, it also has enabled us to develop a solution when we have had needs in others areas of the business on an ad hoc basis. We have realized our investment many times over. Great product!!!

The software was very easy to implement. We did so without IT involvement. The product is extremely user friendly. In SAP, we previously used LSMW's. We changed all of our processes to Process Runner. This allowed us to be more flexible to in meeting every-changing business requirements. We were able to automate processes to the point where reduced staffing by 33%. The product paid for itself in one year.

There really was not anything to not like about the software. At times, the response from customer service was not always helpful the first time around, but we would eventually get there to resolve the issue.