About Beyond ARM


Beyond ARM is a cloud-based and on-premise debt collection software for businesses of all sizes. It is suitable for Accounts Receivable Management (ARM), financial services, government, health care, legal, consumer lending and commercial lending companies. Primary features include Accounts Receivable Management (ARM), predictive dialling, credit/risk scoring, reporting and analytics.

It helps companies reduce the debt collection time and increase customer receivables. Other features include e-signatures, e-payment processing, secure AR/debitor communication,  collection agency client communication, bill and document presentment.

Beyond ARM allows business managers and staff to manage the accounts receivables, define on screen design and action workflow of the system. It offers integration with QwikDial, CompuMail, FocusOne, RevSpring, LexisNexis and others. The QwikDial integration provides users an inbound IVR with predictive and messaging dialing solutions. It offers support via email and over a phone.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

35 Reviews of Beyond ARM

Average User Ratings

Overall

4.06 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(13)

4 stars

(15)

3 stars

(4)

2 stars

(2)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 35 reviews

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March 2019

Nicholas from Rash Curtis

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2019

Dakcs

Beyond was a huge step forward from the previous version of Dacks Sting. Although at times it does seem to be sluggish, the amount of detail and customization that can be added at the account level is awesome, which helps prevent us from bouncing from screen to screen to collect the bill. I do have to say where Beyond shines the most is the support we can get from the great folks at Dakcs.

Pros

They have a really good crew at Dakcs, often times you can talk to the same rep multiple times through your issues which builds a good relationship with the Staff. We can also customize the system to our needs, a lot of the time we can make these changes our self.

Cons

We have random issues with pulling credit reports and running credit cards at time, typically during the month when the usage is high. To my understanding these are third party vendors running through Dakcs. Also Dakcs needs better tracking and canned reporting - we had to create fields and actions to be able to track last times accounts were worked by a person or in a campaign etc. #inventron!

February 2018

Jon from Cash-pro, Inc.

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2018

Great Company, Solid Product

Pros

Great service and stability. The people at DAKCS provide excellent customer support. We have had virtually no downtime since we have been using their software (10+ years) They are friendly and very responsive. The software is solid and a great value for the price. No software is perfect and there are areas that I think they could improve, but overall I highly recommend DAKCS .

Cons

The software could be more user friendly and intuitive. They could d a better job with systems training and documentation but that seems to be a trend in the world of quickly changing technology. Some of the features are a lit clunky but you can certainly work with them.

June 2018

Lisa from Maiello Brungo & Maiello

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

June 2018

Support and custom departments are fantastic.

Pros

Relatively easy to use and can be custom to our needs. Do not have a large amount of issues or down time.

Cons

There are limitations within the core software that cannot be changed that I would like to be changed. For example - there are not enough characters available in the last name field (actually in most of the name and address fields). Which cause letters to go out address wrong or with info truncated. The OC screen needs additional fields for our needs. I would like to have the ability to add more Coll Acct Extra fields. We have to share those fields which sometimes can be confusing for our accounting.

March 2019

Katharine from Edmonds & Logue PC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3.0

Customer support

5.0

Functionality

5.0

March 2019

Solid Account Management System

Overall I highly recommend using the Beyond ARM. Once you know the system there are so many possibilities on customizing to your specifics needs and preferences, including many automation options to save your company time and money.

Pros

Versatility and innovation - Beyond is a program that is highly customizable, as long as you have some tech/coding knowledge or are willing to learn it.

Cons

It takes a lot of knowledge of the system to troubleshoot. There are a lot of little things that can be accidentally done or not done, then you need to know what possible fields cause certain affects.

February 2018

Brad from CollectionCenter Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

Good experience and relationship working with DAKCS.

The ability to target those accounts that are most collectible and get them over to my collectors.

Pros

I've been working with DAKCS Software Systems for the past 23 years and have really enjoyed the relationship that we have developed. With all the challenges that we, as a collection industry, face it is imperative that you partner with a company that is willing to work hand in hand. DAKCS has always been there to help navigate this very rocky road.

Cons

Need to have yearly conferences. They started having them last year and I really enjoyed the layout.

February 2018

Kelly from Credit Bureau Associates

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

February 2018

We have been with DAKCS software since 1987 and have used Beyond for as long as it has been around.

It allows us to take away a lot of the decisions from the collectors. We can make decisions based on 100s of pieces of information in the account. This makes compliance and client satisfaction a breeze!

Pros

Our top 3 favorites are, ease of training for new hires, the data vault, and triggered actions. These three things makes the collection process run more smoothly and increases our bottom line.

Cons

Update flaws, occasionally when an update comes out it breaks something that worked fine before. DAKCS support team is always quick to make a patch.

January 2019

Mickey from Central Professional Services

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

32 years with one collection software vendor

We have been with DAKCS Software since 1985. DAKCS has always been a great partner. The entire team at DAKCS Software is a joy to work with. The Support Team is always willing to help and are very knowledgeable.

Pros

My favorite thing about this software is how versatile it is. We have used Beyond for medical, retail, bad check collections and for litigation follow up on accounts placed with an outside attorney.

Cons

So many features, we don't use them all.

June 2018

Yosy from Vargo & Janson

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

June 2018

Overall, good software program. Not perfect, but nothing is!

Pros

I like the ease of use (especially with the Beyond product - which is WAY better than Sting) and integration with PDC4U.

Cons

It's not meant for ATTORNEYS and therefore, doesn't integrate with MS Word or Word Perfect for legal pleadings. It doesn't handle Comakers very well either (letters, judgments, etc). I'd also like a better Client A/R system (so it's easier to figure out which invoices are unpaid).

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

November 2018

Great partnership

Pros

It has alot of good processes and capabilities

Cons

The only thing I can think of is like most software you do not know the full functionality and everything that is available outside of daily functions until you come accross a situation that brings it to light. When this situation occurs someone from the support team has been able to walk us through it and give us instruction on how to work.

June 2018

Ralph from Outsource Receivables Management Inc.

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

Beyond ARM gets the job done for me. Superior collection software.

Pros

I like Beyond because of its user friendly platform. Beyond is the best ARM software on the market today.

Cons

I dislike the costs of revisions that are an important part of making your company more functional on day to day tasks. User input is huge and plays an important role in being the absolute best in the business.

February 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Great product!

Every aspect of our business is integrated. They work with our other vendors to automate our letters, credit reporting, payments and skiptracing.

Pros

Beyond is easy to use. We were up and running in no time. It meets all of our needs and they keep it up to date.

Cons

There was nothing I disliked about this product

January 2019

Scott from CDI

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Beyond ARM is the best, end of story.

Pros

This is the most user friendly software anyone could ever want. I have people that have been in the business for 40 years that can use the software with absolutely no trouble. Training is a breeze.

Cons

The option to build individual reports for clients can be time consuming.

November 2018

Raymond from Aspen National Collections

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

November 2018

Conversion to DAKCS

Pros

It gives me the opportunity to create a lot more specific reports and to run mass changes to accounts easier than our previous software.

Cons

There were some issues converting the data due to the way we handle our accounts as opposed to how other companies may do it.

February 2018

JW from ONLINE Information Services

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

We have relied on DAKCS to fuel our success since 1983.

Use them to streamline our account flow and maximize our productivity in our collection agency. They serve as a one, major vendor for all of out technology needs in this space.

Pros

DAKCS staff is always willing to listen to our issues and help us a find a long term solution to make us a better company.

November 2018

Barb from Commercial Adjustment Company

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support