Paydit

RATING:

4.8

(10)
Overview

About Paydit

Paydit is an automated collections engagement platform that helps businesses utilize artificial intelligence and machine learning capabilities to streamline past-due account collections. The software caters to financial services, healthcare, utilities, municipalities, and government agencies looking to optimize debt collection operations. Paydit offers an omnichannel communication suite, enabling managers to engage past-due consumers. The platform lets administrators deliver personalized outreach across channels via text, email, voice, and a self-service online portal. Teams can utilize its machine learning functionality to analyze each consumer interaction and optimize messages and strategies over time. The platform provides repayment options, including text-to-pa...

Paydit Pricing

Contact Paydit for pricing details

Starting price: 

$1.00 

Free trial: 

Not Available

Free version: 

Not Available

Paydit automated consumer engagement
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Paydit Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

5

Most Helpful Reviews for Paydit

10 Reviews

User Profile

Dominic

Verified reviewer

Financial Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Great Automated Collections Solution

PROS

Easily customizable automated collections solution which utilizes multiple communication channels to maximize collections rates.

CONS

Initially there were some limitations with customizing certain features, however, these have since been resolved.

John

Financial Services, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2022

24/7/365 Automated Recovery

We have been a client of Paydit for over 6 years now and the product has and continues to grow tremendously. Paydit has allowed us to grow client and account base without the need to grow staff at the same pace. The volume that resolves monthly within the portal is equivalent to the recovery rate of about 10+ FTE.

PROS

When we first vetted different payment portals the main reason we decided to go with Paydit was the ease of integration with our SQL environment and the overall ability The portal has provided 24/7/365 repayment options for consumers without the need for a human agent and has the ability to perform full negotiations with a consumer via self serve.

CONS

When we started with the product over 6 years ago there were several items that did not meet functional needs for the collection industry and we spent the first year or two working with the team to develop alternative solutions however majority of those fixes have been built into the core platform and are no longer gaps.

Christopher

Financial Services, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2024

Great Service and Support

PROS

Ease of use and customer service is amazing

CONS

Cannot integrate into third party software

Matt

Financial Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2021

Great Product & Great Team!

Paydit has allowed us the ability to reach more consumers each month. It offers the consumers the ability to setup arrangements that work for both them & our clients. Being able to offer multiple payment options through different channels of communication has improved our collections & our overall consumer experience. [SENSITIVE CONTENT] & the team at Paydit have been an absolute pleasure to work with.

PROS

Paydit allows us the ability to offer an additional channel of interaction with consumers. Many consumers today appreciate the ability to setup their own arrangements, on their own time & Paydit makes this possible.

CONS

The ability to differentiate initial logins & repeat logins. The need to manually cancel arrangements when consumers want to alter a payment date or an amount.

Vendor Response

Hello Matt, Thank you for your time completing that review. We really appreciate your support!

Replied September 2021

amy

Financial Services, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Amazing Support Team and Platform for Collections

Wonderful, it was very refreshing to work with a support staff that was so invested in their product. This has been a very profitable platform for are company and Paydit is always evolving.

PROS

Paydit has allowed us the make contact with more consumers, Alot of consumer today do not want to speak to a live person this Platform gives them the ability to negotiate the terms of repayment without speaking to a live representative. The support staff is incredible they are always available to answer any questions and help out.

CONS

I would like to be able to export the data from the platform to an excel spreadsheet so we could manage it easier and if a customer needs to change a date of a payment they are unable to do so on the platform.

Cliff

Financial Services, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Great product

It has been a great experience. We have generated money on old accounts that haven't been touched in years and or consumers that would never answer a phone call or letter.

PROS

It sends thousands of messages and automates all of the correspondence. Their support has been excellent also.

CONS

initially it was difficult to create the campaigns but since i started they have created templates that make transmission of the data much easier.

Scott

Banking, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2022

Great Resource for collections

Collects as much as 2 to 3 collectors at a fraction of the cost.

PROS

Lets borrowers take advantage of a completely automated collection process when the time is right for them.

CONS

Somedays not all SMS messages are sent due to "Paydit" limits

Skip

Financial Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed December 2023

Pay Dit review

Pay Dit has been great to work with and I appreciate the support staff. We are now working on a custom application for another business that we operate.

PROS

The support staff has been out standing. The electronic payment system has been very helpful and profitable to our business.

CONS

Would like to have a quicker ROI. Would like to be able to see what is scheduled for the day.

Greg

Accounting, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Our silent collector

Overall, it is working great. The hardest part is finding and submitting accounts that collectors have stopped working.

PROS

Paydit works independetly, recovering accounts that were not being worked by telephone collectors.

CONS

So far, we are unable to use the No-Cost-to-Biller card processing.

Courtney

Financial Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2022

Great Product

PROS

the onboarding process was easy and its user friendly.

CONS

It would be easier to have an export to excel right from the website for certain data.

10 Reviews