So far so good. It somehow meets all the demands of our practice.

So far, ThriveCloud has one of the best Software and Client Specialist(s). The Filipino staff are very considerate to return our call(s) IF and when we cannot reach anyone on the phone to help us out. They make sure our issues are all resolved. IF and when there are "new" glitches that comes up, they do a courtesy call and eMail to give us a heads up. We really appreciate it

The minute time lapses when we click/switch from one feature to the other.

We are happy with this software overall and look forward to growing and changing by staying up to date with new technology developments

How quickly tickets are answered, cloud base is more efficient and all around easy to maneuver

I don’t have many cons about thrive. To be honest, changes and updates are made weekly

It has been frustrating that we have issues arise on a weekly basis that interfere with our office flow and efficiency. Some aspects of Thrive that were advertised didn't work out. For example, the real-time eligibility doesn't actually work with all insurances which the two biggest insurances we work with aren't on there so we don't even use it.

Thrive has a lot of potential to become a good cloud software. If everything worked perfectly it would be great software but it doesn't always.

There are a lot of problems that arise. The software isn't completely streamlined to work well consistently. We have been with them for over a year and still have problems. They always try to put them blame on us for the problem until we take them step by step and show them it is not us. Customer service used to be very responsive but is now much slower to respond.