AlertOps
About AlertOps
AlertOps Pricing
Standard - $5 per user/mo. billed annually Premium - $15 per user/mo. billed annually Enterprise - $23 per user/mo. billed annually Starter Pack - $0 per user/mo. (Max 5 Users) See all plans & features: htps://alertop.com/pricing
Starting price:
$8.00 per month
Free trial:
Available
Free version:
Available
Most Helpful Reviews for AlertOps
1 - 5 of 20 Reviews
Henry
Verified reviewer
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Highly Recommend AlertOps
AlertOps has helped us provide fast tech support to our clients around the clock with minimal expense. The integration with our existing PSA and other systems provides us with almost instant alerts about the things that actually matter. In the past we’ve experimented with other alerting systems that either gave us a lot of noise (too many alerts), or didn’t work reliably. With AlertOps, the system just works. This has given us the ability to monitor our clients systems 24x7x365 without the burden of excessive staffing.
CONSLike any highly integrated system, occasionally there are blips where the integrations and connections needs some attention.
L.Victoria
Hospital & Health Care, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Very Happy Customer.
We work for the Emergency Department 24/7, and it's imperative that we don't miss any calls. It's important also that the calls are transferred to the right person. Alerts are working for us!
PROSI can make the schedule ahead of the time and make changes immediately when needed.
CONSLimited options for individual responses to the extensions. I'd love it if I got the voice messages in text form.
Reason for choosing AlertOps
Mr. English called me and helped me set everything up for the trial. I feel that your organization is there to help customers with little or no knowledge of the software. Thanks!
Reasons for switching to AlertOps
Answer Connect has a team of agents responding to our line, and human error was the cause of missing calls, transferring the calls to the wrong person.
Vendor Response
Thanks Victoria! We're glad to hear that the alerts are working for you and that you're enjoying AlertOps! I'll definitely check in with our team about that feature - and if it's not in the pipeline, it will be soon!
Replied June 2019
George
Computer Software, 51-200 employees
Used less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed February 2018
Good technology but customer service needs polish.
Easy to integrate with existing services. Interface is very intuitive. Easy to set up new users. Easy to customize alerts.
CONSPricing structure is confusing and my emails requesting clarification have gone unanswered. Also when my free trial ended I was locked out of my account without access to make the purchase. Had to email support to let me back into my account to pay for subscription.
Vendor Response
Hi George, Thanks for the Feedback! We've been working on having a more smooth transition from trial to payment and am glad that your found the application easy to integrate with!
Replied February 2018
Jeff
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed December 2023
OnCall Headache Relief!
Once we setup AlertOps our afterhours noise has been reduced significantly. The critical alerts come through and our Techs know that if the system is alerting, it's important!
CONSInitial setup was a little complex. The support team at AlertOps was fantastic and assisted us along the way.
Chris
Information Technology and Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
AlertOps is Great!
Alertops has been a great product for us. Really makes after hours calls easy to manage.
PROSThe flexible scheduling, easy setup and clear notification options with the app, text and calling.
CONSNo real cons, wish we had the budget to use the higher-level plan haha.