Support tickets from first-time users have been almost eliminated as a result of using Appcues. This saves our company time and energy. We're able to educate users quickly and efficiently without annoying them with obnoxious additional registrations or blank fields to populate.

Appcues is amazingly well designed for any user. It's intuitive and simple to set up. It's data and record keeping make it a breeze to maintain and manage. Their customer success team is very friendly and truly desires to see your business succeed. By using Appcues, we've almost completely eliminated new user support inquiries. It provides us a way to proactively communicate how to use our software and where to begin.

Software updates are sometimes poorly communicated. But they're quick to educate and catch you up to speed when you're in need!

It was a good tool, with great support all around. We needed more analytics into our users built in natively. I would recommend anyone who simply needs a few guides created in their app to check them out!

I liked that they made it very easy for a non-developer to build and release guides in our app. This saved us time and energy in the dev department, which is invaluable.

They used a chrome extension as the builder to create the guides, which could be a bit finicky. At the same time, it gave them the ability to update and make fixes very quickly. I also didn't like that we had to integrate with a third party to get deeper analytics about our users.

The product is easy to use and you can create several tutorials in few hours.

They increased the price of the lower plan by 256% last winter. That is not sustainable for start-ups and we invested time and money to use that product and build good tutorials. Less than 6 months after the start, prices are going out crazy and it makes no sense to use that provider. I can't have any thrust for the long-term use since they do this type of action for existing customers. Yes, when they announced that, they offered to get 3 month at previous price before getting hijacked prices... What a deal. We have quitted like many others.

Overall, our experience with Appcues has been highly positive. CSR, our account rep, has been magnificent in assisting us with our strategic use of Appcues to drive customer engagement and improve retention. (Both our engagement and retention rates have improved significantly as a result of our Appcues usage, and that trend looks to improve into the future.) Further, the Appcues team is continuously making improvements to the product. The functionality today is streets ahead of what it was even a year ago, and the product improvement shows no signs of stopping. Based on my experience, I highly recommend Appcues to any SaaS company looking to improve their customer engagement.

The granular targeting of users is fantastic. You can specify messaging to appear to customers according to a wide variety of parameters, allowing you to tailor a communication for almost any situation your user encounters while using your application.

The Reporting still leaves a bit to be desired, being, at time of writing, limited to a CSV of user interactions with a given message flow. The data is there, but it's up to you to ingest it into your BI software and slice and dice the data to get insights.