I have been an advocate of VisualSP for many years since I view training and adoption planning as the number 1 priority in making a project successful. In all my dealings with the VisualSP staff I have experienced nothing but responsiveness, technical expertise, helpfulness, and a willingness to make each implementation successful. It is the quality of their people that makes all the difference.

The implementation of M365 solutions in very complex, but from a technology standpoint it is straightforward. It is not the software that causes problems, it is the lack of training and planning for change that is the main risk to project failure. VisualSP helps reduce this risk by forcing organizations to think about training across the enterprise. It provides a framework for the training department and others charted with the success of the project to really think about the needs of the end users.

The implementation of VisualSP can be tricky for those who have not done it before. Luckily their support team is fantastic.

My overall experience with VisualSP has been incredibly positive. My company just implemented VisualSP Online this year so we are still in the very early days of roll-out, but I truly hope that my company will see the amazing potential and leverage VisualSP for communications, training announcements, onboarding programs, etc. Thank you, VisualSP!

VisualSP is the most innovative and easy-to-use help platform I've seen. The fact that it is completely customizable with such a wide variety of available functionality makes it the most effective training, onboarding, and communication tool I've ever worked with. What really makes VisualSP stand out is how responsive the company is to feedback, issues, and questions. I always receive a response from them the same day I email their support team, and when I suggest changes to their functionality, they take it so seriously that I have had my suggestions implemented to their system within a week. They also host regular meetings with my company and hold monthly customer meetings for knowledge-sharing across companies globally. Recently they have also taken steps to integrate their software with SharePoint Online, creating an amazing onboarding solution. The value of this software and company is priceless. VisualSP has set the bar very, very high. Bravo!

Every improvement I've suggested to them has already been implemented or mitigated, so this is a tough question to answer. The only area that could use a little improvement is to get better alignment from Microsoft on a simpler help item grouping strategy, but I know that VisualSP is already working on improving this and we were able to customize ours anyway.

IN context help is a very helpful feature for end users.

I have no specific concerns about this product. This work great with SharePoint.

My experience with VisualSP just keeps getting better and better. They really work on customer satisfaction and want your company to succeed with using its solution. They offer monthly customer roundtables where they show new updates, and get feedback from customers on what they would like to see improved or added to the product. They offer monthly webinars for users to learn more about various applications or user functions. Recently they added free monthly account reviews where they go over your VisualSP stats and work with you to reach your goals. The value for the money keeps adding up year after year.

VisualSP allows my users to get the contextual help they need at a simple click of a button. Being able to display help items based on the section of the application they are using simplifies the help process. I love that I can create my own help items as needed, create or incorporate help items into a SharePoint widget, and make my own walk-throughs. This software is so customizable and flexible you can do pretty much anything you need with it.

Nothing so far. If there was something that was confusing, or hard to accomplish, VisualSP takes that feedback and improves their product. I have no complaints.

Great overall experience. VisualSP is much less expensive than hiring a support person, and extremely effective.

As a solution developer, when a solution goes into production, I want to move on to the next project. Before VisualSP, I was frequently interrupted with questions from previous solutions, regardless of how many different ways things were documented. Now if there is a new hire, a change, or support issue - everything they need is right in front of them. This does require that I document things since my solutions are custom for my organization, but it’s made such a big difference (reduced questions, tickets, training requests) that it’s just a part of my process now. A note that VisualSP is most effective when you use it - the content packs will get you started, but adding content is where you really see results. You don’t have to start at the very beginning- start where you are with the next question, the next release, the next announcement, or the next solution.

I don’t have any complaints. VisualSP is always rolling out smart new features, and their support is very helpful.