Twist
About Twist
Twist Pricing
Unlimited: $5 per user, per month (paid annually) or $6 per user, per month (paid monthly). A free plan is also available. Registered non-profit organizations are eligible for a 50% discount.
Starting price:
$6.00 per month
Free trial:
Not Available
Free version:
Available
Most Helpful Reviews for Twist
1 - 5 of 35 Reviews
Clemens
Verified reviewer
Computer Software, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2023
The true async alternative to Slack
I love it and do does the team.
PROSIt's just a totally different mindset. No "online" indicator, no "typing..." indicator. No need to madly dash off one-liners. Instead, calm and focused work. The Inbox makes sure nothing falls through the crack, the notification settings are sensible, the interface is neat and the whole philosophy of Twist and the team behind it (Doist, the same company that makes Todoist) are well aligned with the needs of remote and async teams.
CONSIt's a smaller company, with no venture backing, so some nice-to-have features are missing, as are some integrations: Everybody makes their product integrate with Slack, because that's the big incumbent.
Reason for choosing Twist
The way threads and channels work in twist is just much more organized than the chaotic way it turns out in Slack.
Anonymous
2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed September 2020
Asynchronous chat
The whole team loved it because now instead of being distracted every time someone sends a message in some channel, people could finally spend time doing productive work and checking their email and Twist notifications when they want.
PROSThreaded conversations are a killer feature. It's not a Slack-type thread where you can easily get lost, especially when trying to keep up with more than one thread. Twist threads resemble forum where you open or subscribe to topics and participate in meaningful conversations. Another feature I absolutely love is selecting people to notify when creating a new thread. It makes you consider who this message is important to before sending unlike with other messengers where everyone gets notified unless they mute the whole channel.
CONSWhen we migrated from Twist alternative that was "noisier" and synchronous, we had a separate channel with real-time status updates from our CI server, uptime notifications, and real-time errors. This was a bit hard to do with Twist since it wasn't meant for that.
Reasons for switching to Twist
We got tired of never-ending notifications and the urge to participate in real-time conversations. It was notification anxiety.
Jamie
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed January 2023
Customer Support is Absolutely Terrible.
Terrible customer service!
PROSThe intention is good, but if customer support cannot fix the technical issues that arise that limit the users from seeing what you put on the channels, then the platform is basically worthless as the communication tool that it was meant to be.
CONSWhen there is an issue that you need resolved, do not count on customer support to help. You will have to either figure it out yourself, or just live with it. Customer service will only email you. It takes days to go back and forth when it could easily take 1 phone call to resolve an issue. They will NOT speak to you over the phone.
Yann
Verified reviewer
Online Media, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2021
An excellent digital tool for asynchronous team communication
The one thing I'd like to mention, which isn't about a feature itself but more about a company philosophy (or, at least, it appears so), is Twist's emphasis on asynchronous, so on communication that doesn't happen at the same time. When it comes to the platform itself, my favorite feature is the Integrations that are available in Twist – one in particular: the Team Check-In. With the Team Check-In feature, you can create specific automated and recurring posts being published on Twist. This is powerful, especially if you're thinking about hosting a weekly standup meeting with the members of your team, you could use the automated Team Check-In coming into the picture and then have other members interact with something that was shared as part of the Team Check-In Automation.
CONSI personally think that Twist is a very valuable tool for team communication, especially for the asynchronous. However, there's one feature I feel could be improved: the ability to navigate different threads. Finding a specific word, sentence or piece of advice you shared somewhere on Twist should be something that's found quickly and easily – but, unfortunately, that isn't often the case.
Nicole
Electrical/Electronic Manufacturing, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
5
Reviewed February 2018
Helps with managing projects using Threads
Twist is one of the best communication tool. It helps with creating new threads for each new projects. We can add different team members to different projects. Managing communication is easier in Twist as it stores all data into the cloud database. All contacts can be stored and personal messages can be sent.