Bookeo
About Bookeo
Bookeo Pricing
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Starting price:
$14.95 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for Bookeo
1 - 5 of 92 Reviews
Billy
Verified reviewer
Recreational Facilities and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Great product!
It is simple to use, help is usually w/i 24 hours and we've had no customer complaints. Would recommend Bookeo.
PROSAfter years of using Bookeo, I should have wrote this review sooner. I run a kayak touring biz, we wear a lot of hats here, and the last thing we need is a booking system that has problems. We have turned down all the salespeople for other systems. Bookeo does what we need it to do.
CONSThis may be possible with Bookeo, but it doesn't appear to save data older than 2 years. Older data is useful for planning purposes. Right now, we are downloading the date in XLS format and saving it to an independent folder. Last thing, some customers can't figure out how to use the "previous days - following days" buttons on the tour descriptions/dates opening page. They think that the only tours being offered are just on that page. We haven't kept data on this, but I don't think it's very much.
Vendor Response
Billy, thanks for the detailed review! We appreciate the feedback. Please note that Bookeo offers 2 booking modes for your booking page, and the booking mode you are using may be less suitable for your business (there is no one-size fits all solution for all businesses). You can easily change the booking mode for your booking page. It only takes a couple of clicks! It's always been a pleasure working with you. If there's ever anything we can help with, please don't hesitate to reach out! We're always available. Shannon
Replied September 2018
Rod
Health, Wellness and Fitness, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2017
We are a medical facility and Bookeo is by far the most versatile solution for running an office!
Everything under the Sun - and it always WORKS!
PROSWhere do I start?! The widgets you can embed into your own website are seamless and professional. The client experience is swift and clean. The follow-up and feedback mechanisms are top notch. The versatility in services offered, ability to describe and augment each service with special notices are unmatched. Pricing scenarios are so well thought out that you can have any type of situation and Bookeo has a solution to accommodate! When you match all of that with unbelievable Marketing choices such as; Gift Vouchers, Pre-Paid Packages, Promotion Codes (I could write an essay on this one alone) Marketing Campaigns, Re-Marketing (are you kidding me - nice!), MEMBERSHIPS including recurring billing, Customer Area, Reports, Email Marketing, Export reports, VIRAL Marketing with Social Media... I mean.. I'm out of breath and there is more... much much more!
CONSI can't REALLY call this a 'Con', it's more the nature of the beast. It can take some getting used to knowing how to set this up. Having said that - it takes a LOT more from our past experiences to set things up and the main difference is that, in the past - we would spend tons of time getting the system set up and THEN... it wouldn't work properly. THEN - we had days and weeks of patient records that were all messed up and... well, what a nightmare! With Bookeo - there is a lot, that's true. The help files are indeed accurate and helpful - and the best thing is that when I did write into Customer Service, they were right on top of it and sent me the exact solution I needed usually within 24 hours if not sooner. We have been on and off again with Bookeo over the past few years (maybe 4 or 5?) and each time we leave thinking there is a better solution that just showed up..we end up right back here. If it ain't broke - don't fix it and in our experience, Bookeo is the ONLY one who is not only un-matchable in what they provide... but they aren't broken either! Bookeo is the best and I ain't going nowhere else ever again!
Vendor Response
Hi Rod, Thank you for the totally awesome review! So happy you are pleased with Bookeo and our support. Shannon
Replied November 2017
Anonymous
2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed April 2024
They accidentally deleted all our customers
Awful just so awful from the start, it never got better, it just got worse. I just can't imagine how it can get worse than this
PROSnone
CONSBookeo is not good and there have always been problems but now they have deleted all our members. DELETED ALL OUR MEMBERS! The huge cost of time and money to our business is enormous. All we got was a 'Its not possible to undo, sorry' Not even the hint they'd tried to rectify the problem or a proper apology. Avoid this incompetent bunch. Its not worth saving a few pounds it will cost you huge amounts of time and maybe all your customers.
Vendor Response
Hi, I searched through our ticketing system and found the email thread regarding this issue. Initially, you contacted our support team saying that you deleted your customer profiles. However, after a thorough investigation, we found that no customer profile has been deleted from your account. Subsequently, you stated that you actually merged customer profiles. To merge customer profiles, you must manually select the customer profiles you want to merge, indicate your intention to merge them, and when prompted by the system to confirm the merge - with a warning that the data of the selected customers will be combined into one record and that this action cannot be undone - you confirmed your intention to proceed. The system does not delete or merge customers unless a user explicitly chooses to delete a customer profile or merge multiple customer profiles. The user must also confirm that they want to proceed after being warned about the consequences of the operation. Regards Shannon
Replied April 2024
Stephanie
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed October 2019
Bookeo is a Great Software!
I used Bookeo for a long time, and it was a great value for the money. I just outgrew the software, and needed something with more functionality.
PROSThis is a simple to use software, with no frills. It is perfect for a single or small business that doesn't need too many extras. Bonus -- add ons can be scheduled by the client, which is not the case for most software.
CONSNo membership function, and I'm not a huge fan of the way their text reminder service works.
Reason for choosing Bookeo
Value
Reasons for switching to Bookeo
cost
Vendor Response
Hi Stephanie, thank you for your review. Bookeo does offer a membership function. One of our technicians will reach out to you to explain how to set it up in your account. Cheers Shannon
Replied December 2019
Lauren
Verified reviewer
Publishing, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Perfect Booking Software for Aerial, Dance, or Fitness Studio
Bookeo has allowed us to create an online way for our students to book classes and pay with their credit card.
PROSI manage an aerial silks studio and we needed a system that would allow us to book classes, private lessons, and events. The Bookeo System is inexpensive, connects to PayPal, super easy to set up, and allows for multiple instructors to access the system. Creating new one-off classes is easy as well as canceling classes. We can create memberships, punchcards, discounts, promo codes, and more. I tested several other systems before settling on Bookeo and haven't turned back. They are also very prompt with responses and continually update the system for improved functionality. The system can allow for bookings paid in advance or for cash payment on arrival.
CONSIt's not the prettiest system on either the back end or the end users side, but it gets the job done. I do wish it would let people book more than one student at a time with a punch card at once (you can use a punchcard for other students but have to book each one separately). I also wish there was a way to bill or invoice students for missed classes so we could accept more bookings without payment required in advance. You can allow cash payments but if someone doesn't show there isn't an easy way to bill for missed classes.
Vendor Response
Thanks for the great review, Lauren! We appreciate the feedback and your suggestions for improvement. I will forward them to our development team. Please note that you can collect credit card details to secure bookings and later charge for missed classes. Thanks again Shanno
Replied August 2019