Aleran Unified Commerce Platform
About Aleran Unified Commerce Platform
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Most Helpful Reviews for Aleran Unified Commerce Platform
1 - 5 of 12 Reviews
Andrea
Wholesale, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Simple and intuitive
We have used Aleran for 6 years and appreciate the constant improvements and ease of communications. We've had a few glitches over the years but they are usually resolved quickly and easily with little disruption to our workday.
PROSAleran's order entry system is easy to use even for reps who aren't tech-savvy. I like that they are open to feedback and improvements also. There are a number of features available depending on your needs and comfort level. I especially love that we don't have to update our system or do "syncs" to make sure we have the most current version or to send an order to the vendor; changes and updates happen instantly.
CONSThe reporting functions could be improved. It's sometimes difficult to (for example) easily find top selling items by dollar amount or quantity sold. It doesn't seem to pull the data in a way that makes sense (like listing the data largest to smallest).
Reasons for switching to Aleran Unified Commerce Platform
At the time, Aleran was less expensive and more flexible for our needs.
Vendor Response
Andrea, thanks for taking the time to share your review of Aleran. Your six plus years as a customer is hugely appreciated, as is your honest feedback! I'm glad to hear that you and your sales team continue to get value from the software. I'll definitely share your notes on reporting with the product team. As you note, continuous improvements are important to us. Thanks again!
Replied August 2022
Sabrina
Wholesale, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
More bang for the buck
Super happy
PROSGreat templates, easy to use, really great customer service
CONSReply to customer from aleran messaging awkward Wish cost of catalog catalyst was lower
Reason for choosing Aleran Unified Commerce Platform
Ease of use Cloud based Cost Integration of website to marketplace
Vendor Response
Sabrina, thanks so much for the positive review. We love to get feedback on how we're doing, especially from customers who have been with Aleran for years. We pride ourselves on our partnership with clients so it's gratifying to hear you're pleased with your return on investment. Thanks again!
Replied August 2022
Elle
Wholesale, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed August 2022
Great Features for a Multi-Line Rep Group
Aleran makes it easy to coordinate multiple vendors in one platform including order entry, reporting, B2B sales and more. The Catalog Catalyst feature is amazing allowing reps and customers to place orders by browsing online catalogs! The company listens to our feedback and continually strives to make enhancements and improvements to meet the needs of their customers.
CONSAlthough they are always willing to help, Aleran lacks adequate online training resources for new users. There are so many great features that go unused due to lack of knowledge and understanding of our sales team. The app version (RepPad) has a lot of room for improvement as far as features and user friendliness.
Vendor Response
Elle, thanks so much for taking the time to review Aleran. We definitely value the feedback from our clients, and I will be sure to pass your feedback to the appropriate teams internally. Know that we are working on adding new training videos and materials to help get new users up to speed quickly and easily. Thanks again!
Replied August 2022
Bonnie
Wholesale, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2022
Wonderful software for sales reps
This system has been wonderful to work with. Whenever there is a question, customer service is very quick to respond. I love the different features in RepDesk and RepPad and how much flexibility they give me in my business. We use the online ordering platform as well and love it when those orders come in. The only problem we have is getting customers to save their passwords! It would be kind of great if there was one password for everyone to view catalogs and then the individual ones for placing orders. But I don't know if that's possible.
PROSEase of use, especially for iPad. Immediate feedback when vendors download orders, so we always know they arrived. Catalog integration. [SENSITIVE CONTENT] in the service department is a joy to work with.
CONSWhen someone responds from their order confirmation (responding to the system, not to me directly) I often can't tell who they are. This is problematic to say the least.
Reason for choosing Aleran Unified Commerce Platform
Customer service and ease of use
Reasons for switching to Aleran Unified Commerce Platform
This system is far superior in every way.
Vendor Response
Bonnie, thank you so much for sharing your review of Aleran. Great to hear your feedback on ease-of-use, and the quality of the support team. I'll definitely pass your note regarding order confirmations to our product team, as we're contantly striving to improve the product. Thanks again!
Replied August 2022
Damian
Wholesale, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2022
Always Dependable
Overall very satisfying. The less I have to interact with my order writing software company, the better, but when I do interact, I get fast answers and solutions.
PROSVery dependable and never down. That is a huge plus compared to the previous product we had. I don't have to worry whether my team is able to write orders or not. Like also that my website is tied directly to the software for a seamless process for our buyers and reps.
CONSThis is more about us than Aleran. We just have not really taken full advantage of OneMart yet as it is time consuming.
Reasons for switching to Aleran Unified Commerce Platform
That list is way too long to mention here, but never being down is a big part of it, also ease of use.
Vendor Response
Damian, thank you for taking the time to review Aleran. Feedback from longtime users like you is super valuable, and I'm pleased to hear that the product is a reliable part of your sales efforts. I'll make sure that we connect you with your customer success team so that you can take full advantage of all that the product has to offer. Thank you again!
Replied August 2022