About Unify


Webgility Unify is a cloud-based e-commerce solution that helps businesses automate operations by connecting sales, accounting, shipping and inventory modules and centralizing financial data.

Unify allows users to automatically post, track and sync orders, expenses and fees via integrations with QuickBooks and Xero. The inventory management module allows users to track and sync orders, inventory quantities and prices across stores and marketplaces. Product mapping and listing functionalities are also included.

Unify's order tracking module helps users to track and manage multichannel orders from a single dashboard. The module lets users manage returns and share data with accounting, shipping, operations and management teams. Additionally, the solution offers one-click shipping label printing capabilities. Users can generate reports on revenue and expenses, and tracks and validates sales tax at both state and jurisdiction levels.

Services are offered on a monthly subscription basis that includes support via phone, email and through an online helpdesk.



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Supported Operating System(s):

Web browser (OS agnostic)

13 Reviews of Unify

Average User Ratings

Overall

3.38 / 5 stars

Ease-of-use

3.5

Value for money

3.5

Customer support

3.5

Functionality

3.5

Ratings Snapshot

5 stars

(6)

4 stars

(1)

3 stars

(1)

2 stars

(2)

1 stars

(3)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-13 of 13 reviews

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March 2019

Brett from Posterprintshop.com

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

2.0

Functionality

2.0

March 2019

Decent Software / Horrific WooCommerce Integration

Horrible. Have been bringing this to their attention for months with no resolution. Keep promising to look into it, but they don't . They finally send reluctant email admitting that the reason the competitors plugins work properly is because the competitors (like ShipStation) are PROPERLY using the WooCommerce API and Webgility is not. When asked why they can't use the API and properly make a decent plugin, they say they'll get back us - but don't. IF YOU ARE USING WOOCOMMCERE - TRUST ME - AVOID WEBGILITY AT ALL COSTS. We have switched to ShipStation and it is working amazing, their support is amazing, and it's 10x cheaper. Lesson learned. Sorry Webgility - we tried to help you, and you ignored us.

Pros

The software has many great features, is able to ship using wide variety of carriers and presents your orders in useful ways, posts back to store channels and posts to QuickBooks.

Cons

Awful non-standard WooCommerce integration is ruining the software, and management has no desire to fix it. Instead of following industry standards and adhering to WooCommerce & plugin API's and documented best practices, they have written some crazy mess of spaghetti code years ago and try to band aid it with updates and customizations, making it so that every time WooCommerce updates (as well as their many plugins), various things stop working. We've spent hundreds hiring outside developers to customize the code to work properly with standard Woo plugins like Product Variations, Shipment Tracking, and more. Every developer has commented that the Webgility WooCommerce plugin is the biggest mess they've ever seen.

Whenever we update plugins like reviews, tracking, WooCommerce, etc - Webgility will break, because they don't follow standards. We've been telling them this for years.

So, just for fun this past week, we downloaded and installed default plugins from competitors like ShipStation and Atandra's T-Hub - guess what? They worked immediately with all plugins and no problems. That shows you Webgility is doing it wrong.

January 2019

Michael from Custom Earpiece

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Webgility keeps the moving parts moving

We have an online store hosted using Volusion. We use QB online for accounting purposes. We use Infusionsoft as our CRM. Webgility connects all the pieces and keeps the orders synchronized in QB, and allows us to use a class that keeps Infusionsoft current. The customer service is great, although there have been times where I had to wait an hour or 2 for a call back. When we connect, the problem is always solved.

Pros

Webgility posts all of our transactions to Quickbooks online every evening. Set it up and forget about it.

Cons

Occasionally the link will break, but I don't know which piece of the puzzle causes that to occur.

November 2018

Marissa from Rissy Roo's

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2018

ECC by Webgility for connection of Magento to Quickbooks POS

We are overall satisfied with Webgility, it has streamlined our order processing.

Pros

Easily connect your orders from Magento through ECC to Quickbooks POS to simplify the process of adding orders to Quickbooks POS, shipping orders, canceling orders, and Posting completed orders back to Magento so that customers receive tracking for the shipment.

Cons

Unfortunately this product has not allowed us to compare shipping rates across shipping providers, USPS and UPS.

March 2018

Carlos from Chemseal Inc

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

great tool

Pros

this tool is great because it allows merchants with multiple sales channels to unify all their orders and expenses to their accounting system it is a great tooL!

Cons

the prices of this tool have increased a lot however we haven been customers since the begining of the app so we get good pricing.

April 2018

Adnan from Atos India

Company Size: 10,000+ employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2018

Unify Circuit

Pros

Better video chat and ease of screen sharing over both PC& mobile platform

Mobile platform support is excellent

Cons

Integration with Federated services for other domains is yet to evolve.

Integration with other UC tools to improve

August 2016

Anonymous

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2016

Great for quickbooks

I love Webgility! My company has used it for years to help with our eCommerce business. It saves so much time from having to put orders from Amazon into quick books manually. It also takes out the human error element of entering so many orders!

Pros

Time saver! Makes managing our ecommerce business much easier!

Cons

Can have unit of measure complications if you sell products in multiple packaging options.

July 2018

Scott from E-commerce

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

1.0

Functionality

4.0

July 2018

Customer Support is hard to come by

Pros

Seems to offer a lot of features, support was good at first. I would recommend people think twice and go where the support is high rated.

Cons

The customer support is very lacking. They seem to rarely respond and takes weeks to do anything. Don't seem to take as seriously once you have already signed the contract.

March 2018

Tracy from Tracy Arrington Studios

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

March 2018

Great idea...problems implementing

Pros

I love that I can import my invoices from Shopify directly into QuickBooks Online. It saves us a lot of time and double entry and keeps us from making mistakes.

Cons

The concept is great but there are a few things you have to do right up front in order to make it work properly. Also, if your customer creates a login and their information is slightly different from QuickBooks it will create a new customer instead of adding this data to a current customer. The same thing goes with item numbers. You have to make sure you know exactly what to do Upfront for this system to work properly.

September 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

September 2018

Poor Experience

Very dissatisfied with what we paid for and had too many issues trying to compensate for the lack of supported features.

Pros

Eliminates workload for posting transactions to QuickBooks.
Connects to multiple channels (Amazon, Ebay, etc)

Cons

Does not support unpopular shopping cart modules i.e.(Shopsite).
Expensive for such little features.
Expensive and timely customization work
Too many irrelevant buttons that do absolutely nothing.
Customer service is hard to reach.
Inconsistent account management

September 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

September 2018

Manage your online retail company from one single dashboard

Pros

Perfect for multichannel selling. Integrates with Zero and Quickbooks Desktop and Quickbooks online. Sync's inventory across platforms.

Cons

Needs additional features such as: Purchase Orders, Vendors and Secondary Suppliers, Inventory cycle counts. A good start, but will still need to piece on additional software to get a full business solution.

September 2018

Tevin from Ultimate Washer Inc.

Company Size: 2-10 employees

Review Source


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

September 2018

Poor Experience All-around

Before any business considers this software, do your own research and know exactly what you are getting before you decide to purchase.

Pros

Connecting to multiple channels (Amazon, Ebay)
Connecting to QuickBooks, posting transactions quicker.

Cons

Customer service is not easy to work with.
Expensive tool for limited features.
Expensive customization work that does not function completely.
Limited shopping cart modules.

January 2018

Anonymous

Review Source: GetApp


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

January 2018

February 2019

Anonymous

Company Size: 2-10 employees

Review Source: GetApp


February 2019