ServiceTitan
About ServiceTitan
ServiceTitan Pricing
Pricing quotes are available on inquiry.
Starting price:
$250.00 per month
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for ServiceTitan
1 - 5 of 222 Reviews
Jason
Financial Services, 2 - 10 employees
Used more than 2 years
OVERALL RATING:
5
Reviewed April 2022
Service Titan
Marlin
Verified reviewer
Construction, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Best in the biz
It’s allowed us to be effective with every workflow, from taking calls to following up on jobs.
PROSFeature set and workflows are the best in the industry. Support is top notch. Software is reliable. The pages just load in a snap unlike our last software.
CONSLike any software change, it was a learning curve. But our success team helps us use the software efficiently and answer any questions we have.
Reason for choosing ServiceTitan
Reliability and responsiveness of the software. ServiceTitan wins hands down.
Vendor Response
Thank you for taking time to review ServiceTitan and for being a customer. We built ServiceTitan to help contractors like you run their business more successfully. We look forward to celebrating all of your future successes.
Replied May 2019
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Service TItan - Windows to Mac for the HVAC world!
EXCELLENT customer service depending on your CSM. We have had several. Current is based out of ATL and they are amazing! Easy to use software, visual and self explanatory. Implementation was smooth but had its share of concerns. I would not import Memberships if I had the chance to do over. It would have been easier for manual import due to revenue recognition issues and membership reporting numbers being inaccurate due to inactive membership types (the imports). Overall great experience tho with the implementation team.
PROSCustomer notifications that allowed our clients to see when a tech was in route and location of route. Customer service features, clean, easy to view board and job details can be as detailed or minimal as desired. Ease of function.
CONSReporting software is slightly lacking. Mobile version is limited for techs on the field. Notifications for reminders are limited to one paragraph/set of content, not different based on business unit. Hardest part - we cannot sell equipment through the system due to the inability for AHRI Matchups.
Reason for choosing ServiceTitan
They had an overall better compelling argument. Cleaner, user friendly, simple phone integrations that made less work for CSRs.
Reasons for switching to ServiceTitan
Desco was not moving forward with cloud based tech, when they did they offered Field Edge - newer software but crazzy expensive and limited on features due to its age. Also, it was like a dinosaur. Even their reps didnt have a good grasp on the change.
Anonymous
2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed October 2022
Over excited to be let down.
No good. Lack of support. Lack of communication. Overall I believe the choice I made to take my small, family owned business to service titan is the biggest mistake I made. We struggled with little and help and nearly went out of business as I was busy mostly working on my crm vs growing my business. I do not recommend for small shops. Make sure you have the ability to have a dedicate software manager on your payroll
PROSMore permission control's the other software. Extensive reporting.
CONSWhere do we begin? Support cannot solve challenges with any other issue other then user error. They always send an email to connect you to you " success manager" who essentially is a middle man between you and the department over what ever feature your having issues with. When the success manager reaches out to you, eventually, it is essentially a scheduled call to set another appointment with the other department. I guess they do not keep records of support calls or forward notes to the success manager so this can be in one call. Marketing pro is way over priced and we could not utilize. Attempted to get out of that when we realized service titan was alot for our small shop to handle. We could never get the inventory feature fully Launched with tracking and sync to quick books. We have not had marketing pro for nearly 6 months and service titan has yet to release our yext listing so we can utilize this. We are still having issues with our listing changing to service titan tracking numbers no longer associated with us, we are loosing leads today due to this. Have reached out multiple times to be told our success manager would reach out and still have not heard anything back. My experience with service titan was great up to the point we signed a 2 year contract believing this to be a God send and quickly turned to a nightmare consuming many late nights and many days working on my software loosing my sanity so my team could keep theirs. We left 3 months ago
Reason for choosing ServiceTitan
Previous used as field expert. Was in belief service titan was the best
Reasons for switching to ServiceTitan
I believed service titan would be beneficial to my business
Paige
Construction, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
The Best Field Management Software in the Game!
Overall, Service Titan has improved our business functions 100% and been a vital tool in expanding our plumbing service company!
PROSThe mobile app and dispatch board are used daily at our plumbing service company, and they are very intuitive to understand. We love the modern look of Service Titan and the ability to present options to the customer on-site. We have been able to integrate payment processing, financing options, our price book, and QuickBooks Online. Before we used this product, all of these features were separate and hard to keep track of - Service Titan makes it easy!
CONSThe on-boarding process is long and tedious, but I do understand they set it up that way to ensure companies have the most success with the product when they go live with it. I would improve the integration with QuickBooks Online to be more seamless with connecting the payments to the invoices and all accounts payable documents.
Reason for choosing ServiceTitan
Service Titan has the reputation as the best and we wanted the best. Service Titan was a software we knew we could operate with just a few guys, but also grow with our company to sustain a multi-truck, multi-million dollar company operations.
Reasons for switching to ServiceTitan
SkyBoss looked a little archaic in the UI and you could not integrate a payment processor with the system at the time.