Overall, Viedoc is a very well-design and user-friendly eCRF that fulfills most of our needs as a CRO. Whenever we are facing an issue, the Viedoc support is always very helpful, which is very much appreciated by our team.

I find Viedoc very user-friendly. I experience that once the site users are trained, the questions we reecieve from them are limited. The eLearning is very detailed and includes a lot of pictures making it easy to follow. The step-for-step guidelines in the eLearning can easily by shared with the sites that are facing troubles with data entry. The ViedocMe application is a great addition to the eCRF Clinic allowing the subject to fill in electronic questionnaires. From a designer perspective, I think it is quick to set up a study and possible to design the eCRF to fill your study specific needs. It is easy to configure the data checks to limit data entry errors and I think it is very helpful to be able to configure visibility of forms and visits, so that not everything is visible at once. The Viedoc Reports function is appreciated. It is comprehensive and makes it easy to review data.

It would sometimes be more convenient if we could edit the settings for user roles without having to do a new design. If the roles configuration were moved to Global Settings, it is easier to do quick updates. The thing that it is not possible to link Concomitant Medications to Medical History and/or Adverse Event is a big downside. This is one of the features that I have missed the most. But it is my understanding that this feature will come in the next release. From a study manager/Data manager perspective, it can be difficult to troubleshoot ViedocMe issues. It may seem straight forward but we do face that Investigators don't know how to check if the email or phone number has been set up correctly or whether the Reminders have been enabled. It would also be nice, if the email/phone reminders for ViedocMe users could be edited (text and frequency) without updating the design. In many studies, we experience low compliance with the ViedocMe forms. An eLearning within the application has been requested by several customers.

It has been operated in about 12 studys so far. Of those, 10 will be built in-house.

Screen construction is easy.Easy to customize if you have basic knowledge of java script.

I want you to be able to lock forms all at once. I would like to be able to check the approval status of EDC revisions all at once.

I have experienced Viedoc (version 3 and version 4) as well as Viedoc Me across various projects. The system (regardless of the version) is really user friendly. On each project, I've been amazed by the flexibility and the agility of PCG team. With Viedoc 4, there is some area for improvement regarding the reporting features. From a clinical management perspective, it could be usefull to run report on missing data (confirmed or not) including on non initiated forms. Another area for improvement is related to efficient management of EDC training during the whole lifecycle of a study. I know that PCG is thinking about the possibility to have remote training done through short videos and I think that is a great idea! Due to the complexity of the study I run, there was some issues regarding the performance of the system (complaint regarding the speediness). PCG was very reactive. A corrective action plan was immediately implemented which resulted in an improvement of system's performance. I'm impatient to discover the next features to be released with the next up-grades of Viedoc 4 (such as possibility to generate the monitoring reports on the system)!

user friendly, flexible tool, very reactive and agile support

reporting features could be improved (i.e. possibility to run report on missing forms/data). It would be great to have the possibility to run the monitoring report on the system (as on version 3). It would be great to use the landing page to share some study documents or key messages.

All in all, Viedoc is my favorite EDC system. I work with several systems and now have a good comparison. Value for money is unbeatable at Viedoc. The design of the software is also very appealing for the end user and what I particularly noticed about Viedoc is that the end users of our studies at Viedoc hardly need a helpdesk compared to other systems, which speaks for itself.

I love the user interface, it is so simple and intuitive that there are hardly any errors to be expected. In the designer role, building an eCRF is playful and so easy that it's a lot of fun. The design validation is a huge help, errors generated are caught immediately and it is impossible to publish a design that contains hard errors. This saves the designer a lot of time looking for errors.

When adding users, I miss the automated process to add users faster. You can already invite several users, but you still have to assign roles manually. It would be nice if you could think of a solution there, in the sense of ready-made lists that you could upload there. So that you could upload users with their associated roles directly.

We are very glad that we chose the Viedoc system many years ago. Viedoc's eClinical products are an excellent complement to our CRO services. Especially since we can run the software as a service completely self-sufficiently with our eSolutions department and do not depend on others to set up and customize the system for the projects. This makes us independent and flexible - two qualities we consider essential when working with our biotech and medtech customers. It also gives us an advantage over our competitors, as we are now true experts in using the Viedoc system and can implement changes during the course of a study extremely quickly and efficiently. Viedoc is a very innovative company that is constantly improving and adding new modules. Yet, throughout the years, Viedoc has never stopped taking good care of us. They value us as customers, listen to us and always support us in the best possible way, both in operational and marketing matters. It's a great collaboration that has created trust and reliability on both sides. I think this is also something that our customers feel and appreciate. We at FGK are 100% convinced that we have a very good partner on our side with Viedoc and look forward to future cooperation with the Viedoc team.

Solid technology, easy to use, great customer care.

We are in constant exchange regarding further developments and improvement.