DocuSign Software


 

DocuSign is a cloud-based electronic signature solution for organizations of all sizes and most industries. The platform can be used to sign various types of documents including business contracts, school permission slips, agreements and approvals.

Users can upload documents, email them to signers and specify the order in which individuals should sign. Tags can be added to indicate where the document should be signed. Signature fields can be embedded into websites and applications, as well as into documents.

The dashboard displays the status of all the documents sent for signing. Users can see which stage the document has reached in the signing process and send reminders for pending signatures. DocuSign also enables users to send and sign documents in multiple languages.

DocuSign offers a mobile application for iOS, Android and Windows devices. It is available on a monthly subscription basis that includes support via an online knowledge base and DocuSign's support community.

 

DocuSign - Dashboard
 
  • DocuSign - Dashboard
    Dashboard
  • DocuSign - Edit information
    Edit information
  • DocuSign - Upload documents
    Upload documents
  • DocuSign - Personal information
    Personal information
  • DocuSign - Templates
    Templates
Supported Operating System(s):
Web browser (OS agnostic)

754 Reviews of DocuSign

 

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Software Advice Reviews (69)
More Reviews (685)

Showing 1-20 of 69

Carla from VTG
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

Docusign Review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I really like the ease of using Docusign. It is very helpful and useful, especially when you need documents signed and you are unable to physically have something signed. I like that you can have all your documents in one place and it can provide you a trail of where your document is at when multiple parties are involved.

Cons

On the back end, in provides fields on a document, it wasn't very user-friendly and hard to accommodate the field space on a document. Plus I would like more training to understand all the functions of Docusign.

Review Source
 
 

Hanni from Health, Wellness and Fitness
Specialty: Medical
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Customer service is one of the worst I'm ever seen

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I will not renew once my subscription is up

Pros

The core features are easy to use. Sending documents and signing is straight forward. Everything works until you run into a snag you have to deal with customer service

Cons

Customer service is handled oversees. Besides language barrier I also found it frustrating that ever inquiry results in hanging on the phone for at least 30 minutes, being put on hold forever, and ending the call without a resolution. Trying to understand why my logo was gigantic although my file size was below max requirements or understanding simple notification features turned into a day full of frustrations.

Review Source
 
 

Don from ArcBest
Specialty: Other
Number of employees: 10,000+ employees Employees number: 10,000+ employees

June 2018

June 2018

Docusign is quick and easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great product

Pros

Docusign makes signing things from my phone or computer easier than previous applications. I highly recommend this product.

Cons

There are few cons to be found about Docusign. I think newer technology scares older generations, maybe marketing towards those older gens would help because the new gens are already using Docusign.

Review Source
 
 

Donald from ArcBest
Specialty: Other
Number of employees: 10,000+ employees Employees number: 10,000+ employees

June 2018

June 2018

Great program that works really well!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Absolutely great program with customizable or standardized signatures. Very efficient and easy to work with support should something go wrong.

Cons

Occasionally you get a blank for the signature that you have to reach out to support to resolve but they can do so quickly and over the phone.

Review Source
 
 

Madison from the ILRC
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Quick, Easy, Effective

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Docusign has been a huge help to our team. Our client files are easier to organize and it's much quicker to get paperwork completed with DocuSign as it is easy for individuals with any level of computer literacy.

Cons

The price tag is a bit high since we're a small nonprofit, but overall there aren't many cons. It would be nice if they added a feature to sense when a PDF form is uploaded with checkboxes already, though.

Review Source
 
 

Ben from International Neighbors
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

As a software sales company, docusign is a must. It helps you win business

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

With docusign you no longer have to hang up the phone and hope that your potential new customer will sign the contract. You can send the contract over, review it with them and have them sign while on the phone. I've worked at companies with/without docusign and have witnessed the shortcomings of not having it, along with the good fortune (in more sales) that comes your way from having it.

Cons

For as good as docusign is, there are definitely customers of older demographics that are fearful of the technology.

Review Source
 
 

WILLIAM from Homevisors Group
Specialty: Real Estate
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Don’t use this software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is widely used and has been around a long time. I didn’t like the product but I have to use 200 characters

Cons

They keep charging your card. They have horrible cancellation policies. Took me two calls after cancelling online to get them to cancel the account. I hope they don’t charge again next month.

Review Source
 
 

Phil from Utah Valley Health & Wellness Magazine
Specialty: Medical
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

convenient service for signatures

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I have found this to be a good service that helps professionals gather signatures for documents that need to be signed.

Cons

The cost process isn't clear and not always worth doing it when we only require a few signatures per month and year. Would be good to have a smaller option for getting the digital signatures.

Review Source
 
 

Nicole from Campbell Real Estate Investments
Specialty: Real Estate
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Everything Easier

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

DocuSign makes signing any form of contract so simple! I used Docusign for many of my forms for purchasing my home. This saved me so much time by not having to go down to my agents office. Docusign forms are emailed and at the click of a button you sign your name and send it right back. You always receive a copy back of your documents back which is nice for your records.

Cons

My only poor review would be the customer service. They do not seem to attend to your needs quickly and they are a pain to get in touch with!

Review Source
 
 

Rosie from Individual & Family Services
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

My go-to for document signing

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Provides a convenient way to get signatures from business partners all over the world. Confidential and secure, I appreciate the "delegate" feature as most contracts need to make their way through several hands.

Cons

There isn't much not too like--DocuSign is easy, intuitive, and secure. My only complaint is that after I've delegated a contract to someone, I'd like to be able to recall it in case the contract terms are changed, but I haven't figured out how to do that yet.

Review Source
 
 

Samanth from Moakler Wealth Management
Specialty: Insurance
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

LOVE IT!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It is so easy! It is a game-changer in our industry where signatures and paperwork is what it is all about. I don't know how we functioned without it.

Cons

I have yet to find a Con. I use it daily and I have not had any issues with it at all. I guess if I come across one I will have to review again.

Review Source
 
 

Shannon from TC Services
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Docusign made my life so much easier!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Customer service with Docusign is great as well. They respond in a timely manner and are very helpful. I believe you can use Docusign through a free trial for a bit as well!

Pros

Docusign is AWESOME! I can send candidates an application to fill out before they come in or send employee's basically anything they need to sign such as change of status request, time off request, written warnings, etc. This saves me time, saves them time and money since they don't have to drive to the office, and makes my life so much easier! All they have to do is open, fill all the blanks, and/or sign! I can add fields wherever they need to be, add a text box to include a note, place signing fields, and so much more. Definetely worth the price!

Cons

The only complaint I have with Docusign is that once a document is voided, there is no way to look it back up. For instance, if I send a candidate an application and they ignore it, I would like to be able to see the voided document and reason it was voided so that I don't send them the application a second time. It would just be nice to be able to refer back to the voided docs.

Review Source
 
 

Berkeley from Emerson Home Services
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Its very simple and is a game changer!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Its simple and effective to use!

Pros

Its very simple to use, i have used this software several times between my room mates and myself to have documents signed sense we are all usually working and do not have the time to get together all at once because our schedules never comply. I like the fact that it comes with templates that make it easier, and you can just edit them to whatever fits best for you!

Cons

I haven't found anything about the service that i don't like. It has served its purpose for us each time we have used it.

Review Source
 
 

Clarke from Emerson Home Services
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Fairly pleased

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

This is the easiest way we've found to quickly get customer signatures on new contracts or finance agreements. It is easy to customize emails so recipients recognize they are from us.

Cons

I do not see any strong disadvantages of the product, but there is a range of substitution products that can do the same functions at a better cost.

Review Source
 
 

Emerson from Emerson Home Services
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Easy to Use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

The program works well and is easy to use if you have a good general knowledge of computers.

Pros

DocuSign has more than the ability to just send and receive documents to sign but we only used that feature. It is easy to upload the documents into the program and easy to send them to a customer. Our customers were a bit hesitant to use the program at first but with time they have warmed up to the idea of just clicking a button as opposed to waiting for a document to be mailed and then mailing it back to us.

Cons

The older generation of folks who don't use computers much either refuse to use the program or just have a hard time figuring out how to sign and send the document back through the program. It can be difficult to explain to the folks who aren't familiar with computers.

Review Source
 
 

David from Hunter Vision
Specialty: Real Estate
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Docusign is a game changer!!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

What can I say..I use this daily!! This has been a game changer for me! Im in real estate, and deal with lots of paperwork. This has given me so much freedom!!

Cons

I can not think of a single con. This has been a fantastic app for me, and my business. Use it daily, and its very efficient!

Review Source
 
 

Jessica from Certified DEF
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Its a great way to get electronic signatures on needed documents. It saves time from the old mailing or faxing, but the great part, is its compliant and can be accepted as a legal signature

Cons

I cant think of many cons with Docusign. I wish it was a little bit easier to get it the way I want the documents to look, but appearance still looks professional

Review Source
 
 

Joelle from American Baptist College
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Signing Documents can be done Quickly

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

This software allows you to get documents signed easily and quickly without having to coral everyone together to do so. The signatures are delivered immediately and help when you're in a hurry to finish up paper work.

Cons

If you make a mistake with your signature and don't notice it until after you've already given the ok (I.e. You put your signature in the initial box and visa versa) it is nearly impossible to fix the issue. It also repeatedly keeps the mistakes across all devices. It diminishes the usual time taken to read what you're signing, meaning signing mistakes have a larger window to occur.

Review Source
 
 

Brett from Brett Middleton Digital
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Great Contract Software, Big For A Reason

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Pretty easy to use, doesn't require a really technical person to setup.
Secure, have never had any issues with using it for contracts.
30 day trial.

Cons

The UX isnt quite as sleek as Hellosign and other newer players that have emerged. No free plan available.

Review Source
 
 

Jen from Quantum Business Solutions, LLC
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

DocuSign Signature on Documents

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

You can get a signature on a document which is considered a legal binding contract
It's relatively easy to use for the signer

Cons

For the user setting up the document it's an okay interface. There are easier software on the market at much less cost that do the same thing.

Review Source
 
 
 
Showing 1-20 of 685


October 2018

October 2018

Docusign makes signing documents easy!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Sending a client documents that need a signature is as easy as a few clicks. You send, they sign (digitally) and docusign automatically sends it back! No more killing trees.

Cons

You have to pick from a specific set of "signatures" that they provide. With touch screens being standard these days, you should be able to just sign with your finger on compatible devices to make the signature more "you".

Review Source: Capterra
 

Dominic Vikram from Niko Technologies
Number of employees: 1 employee Employees number: 1 employee

October 2018

October 2018

Docusign for important documents but with limitations

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Mostly, Docusign makes signing really easily.

Cons

There are few features for the signer at least, like tracking all documents every signed.

Review Source: Capterra
 


October 2018

October 2018

Makes leasing a breeze - even across state lines

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It’s simple to import a document - such as a lease, insert the fields that need signed, initialed or filled out and email them to the intended person. Saves so much time and money over faxing and printing as you can save the pdf right into appfolio and be almost paperless.

Cons

The reminders can be a little obnoxious but overall a solid product

Review Source: Capterra
 

Sumeet from Axonator Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Best Esignature Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall it was a great experiance for me with DocuSign

Pros

When you need document signed on daily basic and you are not avilable it help's you magically

Cons

It's not that user friendly as it need to be

Review Source: Capterra
 


October 2018

October 2018

DocuSign is very user friendly and simple

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It's ease of use, and user friendliness. Works fast and efficiently to get the job done.

Cons

I don't really see anything in this software that I don't care for.

Review Source: Capterra
 

Bonnie from Wild Willy's ATV Rezort
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Easy to use, saves a lot of time.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Docusign is easy to use, great time saver. We were able to secure a loan without ever leaving the office.

Cons

We had no problems at all using Docusign.

Review Source: Capterra
 


October 2018

October 2018

Easy to use for remote workers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It makes the proposal process easy by allowing for me to get signatures from important and remote personnel at times that fit into everyone's schedule.

Pros

I like that I work for a company which requires me to get documents signed from people all over the country and this makes it easy.

Cons

I have only had good experiences working with docusign.

Review Source: Capterra
 

Trevor from Easier Accounting
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Great tool for professionals.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I really like the impression that sending a DocuSign to a client has on that client. I think that it shows that we care about having things done in an efficient and professional way.

Cons

I might just need to look into this more, but I would really enjoy a better notification feature to keep up to date on signed and aged documents.

Review Source: Capterra
 

POOJA from PlexusMD
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Good for SLAs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It was good experience, as i used it for couple of years.

Pros

In my previous organization, i was using Docusign for legal documents with clients. Most of our clients were available online (Wanted to go paperless). So this application helped us doing it easily. Also, it is good with google docs as it can be shared and if changes are required it can be made easily by both the parties.

Cons

Not as much as i can remember, but docusign as such is a really good application for business use.

Review Source: Capterra
 


October 2018

October 2018

Saved me from the tedious process of signing a document

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Years back, pdfs are challenging for signing purposes. But it changed with DocuSign.
DocuSign made a way for document-signing handy and easy. I don't have to print, sign, and scan a document before I can send it to my client. It saved me time and made me focus on other important tasks.

Cons

The only thing that's difficult with DocuSign is that it doesn't allow you to redo your signed document. You to sign a whole new document again. When using DocuSign, make sure you are certain with what you're doing and double check your document every single time.

Review Source: GetApp
 

TyNisha from Sier Investment Group, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Amazing and Easy To Implement

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I use this product weekly, if not daily. I love how you can personalize it and really come across as a professional to your clients/customers even remotely.


Cons

I wish there were some other features provided while filling out forms/documents, such as a way to bubble in a box or circle an option; however, this product is amazing as is.

Review Source: Capterra
 

Ann from Michael MacDonald Financial
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

DocuSign

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

To date we are very happy using the program and it does offer a very prompt turn around for those clients who are open to using it.

Pros

It offers the ability to both the company and the clients to have items of a sensitive nature and time constraints to be less of an issue.

Cons

At times when a client user is not familiar with the process (older clients) they can become frustrated and resistant to using new technology in our practice. Thus, it take more time in educating them and by that time we could have faxed or snail mailed them the documents. Not the program's issue.






Review Source: Capterra
 

Elizabeth from stantec
Number of employees: 10,000+ employees Employees number: 10,000+ employees

October 2018

October 2018

no brainer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

When you need a document with your official signature, this is the product to use. Easy and straight to the point!

Pros

Once you load the plugin into adobe acrobat it is so easy to use! Straightforward and exactly what you need.

Cons

Nothing, every time I have used it, it works just as needed.

Review Source: Capterra
 

Alvaro from Aquent
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

October 2018

October 2018

I LOVE IT!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've used it for years, and I plan on continue using this app.

Pros

I could not like DocuSign more than what I already do. This is the simplest of apps to use and it makes the process of signing documents virtually VERY EASY. My hat goes off to the team who made this happen!

Cons

There is absolutely nothing that I don't like from this software. But if I were to pick one, I would say that maybe the pricing may be a bit too high for those under a budget.

Review Source: Capterra
 


October 2018

October 2018

Very simple, very efficient

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Does exactly what is advertised, so much easier than the old print and sign and email or fax back

Cons

There is nothing to dislike about this. Will make your life so much easier!

Review Source: Capterra
 

Jill from Diamond Concessions
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Signing is a Cinch

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

DocuSign did exactly what it was meant for. I was able to upload my document and enter many various fields that I needed a customer to fill out and sign. Setting up the signature was easy. I was confused at how to input the other fields at first but I entered them and the customer was able to fill out the form exactly as the way I intended them to. I was very happy to receive the document back within a day with their signature. This software worked exactly as I had hoped.

Pros

It is not very complicated to use and it does exactly what it says it does.

Cons

Inputting the specific fields I wanted filled out was a little confusing.

Review Source: Capterra
 


October 2018

October 2018

Very Easy to use- Great Product

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

It does exactly what it says it does! Safely & securly sign documents online

Cons

no cons that I can see. This is a great product for what you need to use it for

Review Source: Capterra
 

Adam from Relias
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

October 2018

October 2018

It's the solid standard

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

It's easy to use and track, very intuitive for signers, and notifies me when agreements have been completed.

Cons

The mobile app is not very good at all. It let's you see docs and whether they have been signed, but isn't very intuitive with regard to tracking and viewing history, etc.

Review Source: Capterra
 

Courtney from Rebath of Baltimore
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Overall easy to use for electronic signatures

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

This is an easy to use system when needing to receive signatures quickly and electronically. Just a click of a few buttons and you are done!

Cons

I don't like that it asks you to sign in after you completed your signatures to preview your documents. Only because it can be confusing to customers and make them think they aren't finished signing without having to login after.

Review Source: Capterra
 

Antonio from PsdGoesHtml Inc.
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2018

October 2018

My review of Docusign

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

Powerful and useful

Pros

It's almost a standard for us to send documents and invoices and have them signed with DocuSign; it's widely known and trusted in the industry which is a huge plus

Cons

The user interface could use a bit of a refresh

Review Source: Capterra