TrueDialog
About TrueDialog
TrueDialog Pricing
Pay as you go or volume priced packages. Pay As You Go = No Monthly Fee Small Business = $99 per month Business Pro = $375 per month Enterprise = $899 per month Custom Enterprise = $2,499 per month
Starting price:
$99.00 per month
Free trial:
Available
Free version:
Available
Most Helpful Reviews for TrueDialog
1 - 5 of 19 Reviews
Joy
Verified reviewer
Education Management, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed December 2023
Major Impact
Texting was a new initiative in our association and it has helped us reach members that we normally lose in our other communication efforts. It has had a huge ROI.
PROSTrue Dialog is a very easy system to use and manage. It takes very little time and has a major impact on our recertifications.
CONSWhen submitting help tickets, we haven't always gotten the most clear or friendly responses, but the issues were resolved, so that was what was important.
Reason for choosing TrueDialog
TrueDialog was the least expensive and the simplest to use.
Rick
Verified reviewer
Marketing and Advertising, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed September 2021
This is the M1 tank of text messaging.
Generally positive overall but they are short-staffed and grown over the years so support response time is below par in my books but great people to work with. No-one hides behind a veil of anonymity and I get genuine follow-ups not just surveys.
PROSIf you need high-volume texting, particularly with the capacity for easy two-way conversations then Truedialog is for you. As an agency, we found Truedialog's account management features and in particular their billing structure, the best of any platform we tried. We can create as many layers in an organization, have as many long codes and operators as we need... or shut them off when we don't. It will work just fine for low-volume users too but there are more choices.
CONSGreat texting platform but we live in an omnichannel world. None of the omnichannel products I've tried is nearly as powerful a texting platform but TD has zero FB, IG, Whatsapp integration available so need to use multiple platforms. It would be great to have TD with omnichannel.
Reason for choosing TrueDialog
More throughput and faster message delivery time than Salesmsg or MobileMonkey, though both are excellent products and have different advantages over TD. Twilio just didn't have the two-way or contact management, campaign management we needed. We didn't want to have to build a custom front end when TD already had everything we needed and the speed we required.
Ian
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed February 2018
Very simple platform to use with straightforward interface
Lots of customization options for managing contacts. Customer support is really great at making sure you are fully compliant. They have an open API to allow you to integrate with other systems as needed.
Bruno
Computer Software, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2017
Problem Solver, easy to use. The best text messaging software out there!
Keeping touch with customers. Being able to send text message to a wide range of people and since it saves your messages, you are able to keep track and reply to them.
PROSThis is the best text messaging software we have ever used. Will not only help us keeping track of our conversations to our customers, it will also make it very easy to manage and reply each of these texts. The system is so simple and easy to use, it will keep you from making mistakes. Using this software also helps you keep your customers engaged with your business by allowing you to keep in touch with them. Take your SMS strategy to the next level!
CONSCould use some improvement on the CRM service. Sometimes it also "jams" and takes a while to either receive or send messages, although messages are always "sent" and "received", don't expect it to be received straight away.
Bryan
Verified reviewer
Marketing and Advertising, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
TrueDialogs reliability and customer service is better than anyone
Our experience with TrueDialog and the team has been amazing. The customer support is top notch and I usually hear back from someone with an hour of submitting a ticket.
PROSThe messages get sent almost instantly. With other providers it can take hours for the messages to get delivered. Their segmentation capability and ease of adding custom fields is also not standard.
CONSThey are doing some upgrades to the UI which I think will be helpful but other than that nothing comes to mind.