OnArrival

RATING:

4.5

(12)

About OnArrival

OnArrival is a cloud-based event check-in solution that helps businesses manage the check-in process and attendee management at in-person events. The software is designed for various large gatherings such as conferences, trade shows and corporate events. It allows event planners to check in attendees and print badges as needed from mobile devices or tablets. OnArrival also facilitates walk-up registrations onsite and mobile check-ins. Key features include real-time alerts, on-demand badge printing, control over session capacity, attendance tracking and live reporting.

OnArrival Pricing

Free trial: 

Not Available

Free version: 

Not Available

OnArrival mobile interface
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OnArrival Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

4.5

Value for money

3.5

Functionality

4.5

Most Helpful Reviews for OnArrival

1 - 5 of 12 Reviews

Anonymous

11-50 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2018

Making life at onsite events easier

This software is something we only use for the largest, most complicated events we have because of the cost but it really does help modernize the onsite experience and make it more efficient. If you are using the CVENT family of event tools, it makes a lot of sense to look at all the options to use what works for your particular event. If you decide to use OnArrival with CVENT, you have your registration information integrated so you just need to determine how you want the badges to print and what options or features they include.

PROS

We usually manually print out, prep and organize badges and for big events it becomes a huge task that takes a lot of time and manpower. OnArrival makes the process very quick and easy by printing badges on demand and keeping track of them automatically. Badge details can be fully customized so that opens up a lot of possibilities for large events with many registration types and options that go along with them.

CONS

The ease of printing badges on demand also makes reprinting and wasting badges a lot easier and it leads to producing a huge amount of additional waste. Using the system means you are dependent on a networked environment and also the printing machines that can cause delays when they malfunction.

Amber

Used more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2017

OnArrival is a practical tool

PROS

As a CVENT user, OnArrival is great for on site event check in and registration management. It saves a lot of time when you have a participant that did not pre-register show up... Instead of having them go through the whole registration process, you can quickly add them from your iPad and they are in the system and marked as a participant.

CONS

To get the full functionality of OnArrival you have to be willing to pay... My CVENT contract only includes the basic version (which is awesome... don't get me wrong) but the higher packages have session tracking, and sign in features which would be very useful with my larger event and some trainings. The high prices are hard to justify with the costs we already have from CVENT.

User Profile

Jessica

Verified reviewer

Information Technology and Services, 501-1,000 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

FUNCTIONALITY

4

Reviewed August 2019

Good Tool for Check In

PROS

We use this in conjunction with Cvent as our check in process. Love the functionality of it for our printing.

CONS

Wish the larger OnArrival printers were more readily available. Pricing is too high for our standard events. Never sure if our stock from PC Namtag works with our printer until we have it on hand. Wish there was more knowledge about that.

Ida

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2018

Great on-site attendee management tool!

PROS

Love Cvent - in general - and their on-site attendee management software just makes all their management tools come together.

CONS

Cvent is a rather expensive event management software. I wish they would lover their pricing a touch.

Vendor Response

Hi Ida, Thank you for taking the time to share your feedback. We are happy to hear you've had a positive experience using our products and love our products, in particular the on-site attendee management software. We'd like to tell you more about our Cvent loyalty program, Cvent Advocates. It's a great opportunity to network with industry peers, learn more about Cvent's products, and get industry best practices. Advocates are also rewarded along the way. To learn more and join the program, visit http://bit.ly/2H1G79j

Replied April 2018

Tim

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed January 2018

OnArrival has changed our smaller events for the better.

PROS

This software is great for checking in and attendee tracking. We use it for our smaller annual meetings where we need to know when specific people check-in/arrive. It is able to send me an alter via text or email that lets me know that the specific person has checked-in. Great feature and helps with our guest services at the event.

CONS

Must be knowledgeable about the software ahead of time. Not ideal for those who are not familiar with the product. Temporary staff takes a bit of time to get used to it. But it is overall easy to use. Just harder for some older folks to grasp.