BookedIN Appointment Scheduling Software


 

BookedIN is a cloud-based appointment scheduling app created for booking appointments and collecting payment for services. The platform allows users to set up automatic confirmation messages, reminders and notification reciepts. It is a suitable fit for any small businesses or individual entrepreneurs that schedule one-on-one appointments with clients and customers.

BookedIN offers contact management, scheduling and invoicing. Users can configure custom intake forms for their clients to fill out during the scheduling process. The application can also be customized to feature company branding and colors. 

Users can maintain multiple calendars, and BookedIN also tracks client histories including past bookings, payment history, no-shows, client contact information and notes. Mobile scheduling apps are available for iOS and Android devices. 

BookedIN offers a 30-day free trial of their system and multiple pricing tiers for continuing service. Tiers include unlimited booking plans for either one schedule or unlimited schedules with either monthly or annual payments. 

 

BookedIN Appointment Scheduling - Calendar
 
  • BookedIN Appointment Scheduling - Calendar
    Calendar
  • BookedIN Appointment Scheduling - Appointment scheduling app
    Appointment scheduling app
  • BookedIN Appointment Scheduling - Booking confirmation
    Booking confirmation
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8

168 Reviews of BookedIN Appointment Scheduling

 

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Software Advice Reviews (13)
More Reviews (155)

Showing 1-13 of 13

Olivia from K08 Sounds
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Great calendar tool

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I like the feature to integrate calendars into my schedule. It's also great to have the reminders for appointments available to be sent thru email or text depending on the client.

Cons

I wish I could have multiple schedules for different types of appointments and who the appointment would be with. Other then that it's great for scheduling

Review Source
 
 

Gloria from FCA
Specialty: Industrial Equipment
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

July 2018

July 2018

Great for scheduling appointments

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

All the small and medium business should use this Bookedin for their appointment services as it saves lot of time and effort. Very Convenient.

Cons

Needs a good marketing strategy. It becoming popular and needs more people to use this and get benefit out of it.

Review Source
 
 

Marcos from Automotive
Specialty: Industrial Equipment
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2018

July 2018

Time saving tool

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

An amazing app to know the other persons availability and book the appointment instead of call, messages to confirm the availability.

Cons

I feel they should had some sort of sms reminders and also some timezone options availability as it will be very helpful.

Review Source
 
 

Christopher from Mr. Clone
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Great software with very reasonable pricing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I love the pricing on this first off, and how you can get even lower costs by paying annually. IS easy to use and implement and works for many different types of businesses and offers a free 30 day trial so you can not lose

Cons

Software is a monthly cost, you can not buy the software out right so the long term costs will definitely be greater than purchasing the software.

Review Source
 
 

Krishna from FCA
Specialty: Manufacturing Equipment
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

Nice software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This is very useful to schedule and track any appointments and also we can get notification call and emails to remind.

Cons

Proper routing is required and some time if any cancellations the immediate feedback is required to update the changes.

Review Source
 
 

Stacy from CRSS
Specialty: Coaching and training
Number of employees: 1 employee Employees number: 1 employee

March 2018

March 2018

Great Time Saving Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Not having to chase clients for payment or spend valuable time on the phone to follow-up and nail down appointments is wonderful.

Cons

I wish you could do automatic emails to touch base and stay top of mind with clients after the fact.

Review Source
 
 

Vivian from VNS
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Top group Acceptable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great for those needing separate calendars. Good price for multiple staff and free notifications. Customers may get annoyed by repeat contact. Acceptable but it could use some upgrades or feedback and If the price increases Im going back to Vagaro.

Pros

Simplicity to book, clean look, mutiple calendars, pre/deposit payment paypal.No recurring booking.

Cons

Lots of annoying client notifications for booking, update, change, etc. Only view day/month on cell.

Review Source
 
 

William from SubREADY, Inc.
Specialty: Education
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

BookenIN

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Mobile scheduling app was very useful in my day to day interaction with it. All information was easy to access.

Cons

Not much of a con, but wish the app ran a little smoother on my phone. Could be an issue I was having with my phone.

 
 

Mishone from Feigin Photography
Specialty: Other

October 2015

October 2015

Love BookedIN. Transformed my business!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It is so user friendly, so intuitive, and so simple to change things when I need to. It also helps me keep my finances in order when clients pay deposits. It's really a joy to use.

Likes Least

I wish there were a few more options for customization of the services. Other than that, the product is really very functional.

Recommendations

Give it a shot. You won't be disappointed. The customer support is incredible. REAL PEOPLE!

 
 

Gary from Sipos Financial
Specialty: Other

September 2015

September 2015

Better than Schedulicity, or any other online booking offering!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I used to use Schedulicity, but I could not support multiple offices without scheduling conflicts. BookedIn solved that issue.

Likes Least

Nothing to comment on here. They are great.

Recommendations

Make sure it is easy to use on many platforms. Use it as your customer would use it.

 
 

Scott from Total Eclipse Detailing
Specialty: Automotive

September 2015

September 2015

Booked In Review from Auto Detailer

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Easy contacting when issues. Acess to software whereever internet service.

Likes Least

No printable client listing. Mobile application would be great addition.

Recommendations

Great inexpensive program.
Easy to use.
Can be modify setting to meet your business needs.

 
 

Hillary from www.mobiletankc.com
Specialty: Other

September 2015

September 2015

I use BookedIn for my company, I absolutely LOVE this booking system!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The support staff is incredibly friendly and quick in response. Always there for you when you need help. The software is very simple to set up and the payment plans are very affordable.

Likes Least

There really isn't much I don't like~ They do an incredible job with everything!

Recommendations

I looked into SEVERAL other booking sites, and they were all much more expensive, and MUCH more complex.

 
 

Lisel from Sutter Tax, Financial & Insurance Services, Inc.
Specialty: Other

September 2015

September 2015

Scheduling System that is powerful, yet easy to operate!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The vendor is very responsive to client needs, ideas and suggestions. Excellent customer service. The product is easy to use which is why I chose it, no complicated set up, instructions or classes needed.

Likes Least

I wish it had an App. It would make using the product more convenient.

Recommendations

See if there are any other products out there that you can figure out without a complicated set up and set of instructions, and I mean an end product that actually works like this one does.

 
 
 
Showing 1-20 of 155

Jameli from Fit Small Business
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

BookedIN has functional scheduling features.

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

When it comes to management of online bookings, BookedIN is the right tool. You can easily track the bookings and send notifications

Cons

There are occasional glitches but other than that, it is a tool that constantly evolves to become the ultimate app for scheduling.

Review Source: GetApp
 

Jennifer from Cosmetics
Number of employees: 1 employee Employees number: 1 employee

August 2018

August 2018

Awesome but expensive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It was efficient and i really liked it and would continue to use it if it was cost effective for me as a single chair salon

Pros

Ease of booking and adding clients/ services/ etc

Cons

The cost was a little high for me and I didn’t like that I couldn’t book multiple services for the same client at once

Review Source: Capterra
 

Karen from KGL BRAIDING

July 2018

July 2018

I love BookedIn. Very convenient and easy to use. Although I would love to see new features.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy access, I can sync to my personal calendar, appointment reminders for clients (although I wish there were more options for reminders: like a day before notification/reminder). Love that I can pull up app from my computer or mobile devices.

Cons

I can't pull over clients who are already in my contacts. It would be so much easier if I could have access to my contacts when booking a new client who may already be in my phone contacts. Right now I have to copy phone numbers and email address from contacts in order to add to bookedin to book appointments.

Review Source: Capterra
 

David from Glass Street Tattoo
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Less work for me so I can focus on my projects

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Time and money saved

Pros

Straight forward to use with clients. No hassling on my rates, easy to accept deposits instantly and the funds go into paypal where I can save money easily.

Cons

As a group calendar its very hard for my clientele to specifically find my days available vs my associates.

Review Source: Capterra
 

Heather from Fast Lane Tattoo

July 2018

July 2018

We love Bookedin, it's user friendly and never fails.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

While using bookedin there is an Ease of booking appointments on my computer, organization shop wide, user friendly , color coded, place for appointment notes.

Cons

when using booked in and booking on the cell phone, everywhere you touch tries to book an appointment, which makes it extremely frustrating to work easily.

Review Source: Capterra
 

Whitney from Coppertop Arts

July 2018

July 2018

Very handy app to keep me organized. I do however think it's a little pricy.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the confirm appointment feature, and how you can customize your message. I also like how it keeps a data base of my clients.

Cons

The price is expensive, but I do like this program the best. Also the app sometimes doesn't work on my phone and freezes up.

Review Source: Capterra
 


July 2018

July 2018

Very good. No complaints

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use, I like the texting reminder feature the best. I also like the auto search as I begin punching someone's number in. The public / private services are also a plus as what gets seen by public is different than my needs

Cons

I would like to do a blast text for updates to my customers. Maybe even generate a list or who was seen and when? No on a single customer but multiple so I can do recalls

Review Source: Capterra
 

Hillary from Completely Bare
Number of employees: 1 employee Employees number: 1 employee

July 2018

July 2018

My experience has been great no issues quick customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This program has saved me lots of time between having to book all my clients in. It had also helped me to be better planned for the month

Pros

The convenience for my clients to be able to just go on and see what times I have left saves us both time

Cons

That you can not book multiple services at the same time I often get many clients who gets confused when they get their appointment reminders and their is multiple times.

Review Source: Capterra
 

Marco from Genesis Chiropractic
Number of employees: 1 employee Employees number: 1 employee

July 2018

July 2018

Excellent tool for Entre- and Solo-preneurs!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Freeing up my time so that I might better serve Patients / Practice Members!

Pros

Once clients are familiarized its use, BookedIN enables me to let clients make their own appointments, at their convenience and thus frees me up to keep serving other clients!

Cons

There are just a couple of nit-picky things I'd like to see implemented that haven't been implemented yet (such as different colors for different types of appointments) but I know some of these are already in the works (eg recurring appointments)!

Review Source: Capterra
 

Jana from Styles and Smiles Family Salon
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

I use this program for my salon. My clients and my stylists love it, and so do I!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The ability to keep track of all my stylists and my schedules on the go, as well as allow clients to schedule online which they love.

Pros

I can take calls at home and schedule any time from my phone. I can see what my stylists are doing any time, which I love.

Cons

I wish it saved client info from the client side so I wouldn't get so many duplicate entries from clients who may not type their name in the same each time. Also, when they are booking multiple appointments, they have to type their info in each time. I wish it were easier to combine duplicate entries as well.

Review Source: Capterra
 

Michael from Final Cut Sports Barbershop

July 2018

July 2018

Very convenient easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Convenience

Pros

Clients can see when you're available and when you're not available. Can also set it up for customers or clients to pay ahead of time.

Cons

For the days not available wished that it was possible to just leave a note for public viewing without having to put in a time slot or availability times.

Review Source: Capterra
 

Monica from Dobbins Affordable Chiropractic

June 2018

June 2018

Love program until you updated software and now my patients are getting emails for 1:30am etc appoin

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of adding patient information, allows me to make changes to names etc. Patients love the system.

Cons

but do not like how u changed the time slots. Until I realized I needed to make sure all appointments said PM patients are getting emails in the middle of the night .. Not happy

Review Source: Capterra

  Response: BookedIN, BookedIN

Date: July 2018

July 2018

 

Hi Monica, Thank you for letting us know about that issue with the am/pm. I'm so sorry about that, a client getting an email for a 1:30am appointment is definitely not good! This issue was caused by a bug, and thankfully it is now fixed. The AM/PM should now default properly avoiding any confusion. Please let us know if you have any other concerns, thank you again for letting us know. ~Leanne

 

Fiona from Imperial Tattoo Connexion

June 2018

June 2018

Owner of a business with 12 employees using booked since 2013

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The automatic reminder to the clients is one of my favorite feature, booking clients have never been that easy and to see what the recent activities have been and what's going on. I love the side bar that keeps you updated on the upcoming appointments for the day. It is easy to confirm appointments also.

Cons

The fact that we are not able to see the appointments without internet connection is kind of annoying since I travel a lot.
Finding a way to make it possible would be a big improvement

Review Source: Capterra
 

Dianna from Broken Anchor Tattoo

June 2018

June 2018

Makes appointment setting quick & convenient for our clients.

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

The ease of use. We work other jobs, aside from our business & this is a very efficient way to book all of our appointments & keep our schedule organized. Our clients tell us that prefer the book now system over making traditional phone calls to schedule appointments.

Cons

The only suggestion I'd recommend is being able to attach a photo to a clients file would be very helpful to the tattoo industry.

Review Source: Capterra
 

Meagan from Ritz Salon LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

Overall, we have enjoyed using this scheduling system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Our favorite feature is probably the email confirmations and text reminders. Our clients love the text reminders as well!

Cons

It would be nice if you could separate the activity according to each employee. Also, a feature that would show special notes about each client would be nice (without having to manually search the client individually)

Review Source: Capterra
 

Christine from Urban Rose Spa
Number of employees: 1 employee Employees number: 1 employee

June 2018

June 2018

I have really enjoyed using the system. I wish they more features.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Online booking

Pros

I love the easy to use app.
The services are easy to add and customize. My clients like the reminder text and emails. Also the same day text and reminders. It's easy to find the type of service your looking for and the drop down buttons help search items faster

Cons

The payments system is terrible. I don't use PayPal. So I have to use square to take make payments. So I have to book appointments on on system and use another system on another. I wish my clients could book multiple appointments at one time. And I wish they could get he app too so they can book appointments on there instead of having to go online. It's frustrating to have repeatedly send them the link.

Review Source: Capterra
 

Tommie from Remedy Facial Spa
Number of employees: 1 employee Employees number: 1 employee

June 2018

June 2018

BookedIN has been a great addition to my business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Quick and easy online scheduling. Ease of use for myself.

Pros

The ease of use for myself and especially my clients is great. I am told consistently how easy it was for a client to book their own appointment. This comes in handy for my senior clients who aren't always tech savvy

Cons

It doesn't have the ability to sell products or send out promotional emails, which would make it amazing. I also wish it had the option of sending out a one time client intake form in the beginning.

Review Source: Capterra
 

Shauna from The Star You Already Are

April 2018

April 2018

This software has saved me HOURS of work in my company!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love that it collects data, takes payment and Sends AUTO REMINDERS via text and email to my clients. So helpful!

Cons

I wish I could book more clients at 1 time... Would like to offer Classes through them and have everything automated like it is for a single client.

Review Source: Capterra
 

Melanie from Esthetics by Melanie

February 2018

February 2018

Overall the site is user friendly and clients are able to navigate easily.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the ease of use. Clients are able to add and book their selves online with not a lot of direction.

Cons

Not being able to send payment requests on the app is frustrating. I am not always on my desktop. It would be nice to send payment requests via mobile phone.

Review Source: Capterra
 

Ashley from Hair Dyenamics LLC
Number of employees: 1 employee Employees number: 1 employee

February 2018

February 2018

Wonderful! No more paperbook for me & clients love the online booking!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

No more paper appointment book! Its so easy to use for myself and my clients. I ho estly couldnt be happier with it!

Pros

Easy online booking for clients
Easy to use app for me
Plug in my own services
Time frames for each service
Notifications for new/canceled appointments
Reminders for clients
Easy access for phone, tablet or computer

Cons

Havent really had any issues yet except that sometimes it says it cant connect to the server. When it does that i just close out of it & start it back up again and it works.

Review Source: Capterra
 
 
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