Commusoft Software


 

Commusoft is a cloud-based workforce management solution for field service companies of all sizes including plumbers, gas and heating engineers, electricians and oil technicians. It helps users to manage customer databases, quotations, jobs, engineer’s diaries, safety certificates and invoicing.

Commusoft offers customer relationship management features such as service reminders, appliances management and communication logs. Users can also manage estimates, invoices, custom certificates, stock and parts, job costing, purchase orders and a supplier database. Timesheet management and auditing tools are also included.

The search feature allows users to find customer work histories and contact information. Users can configure automatic service reminders. Commusoft integrates with accounting software such as SageOne, Quickbooks, WorldPay, Stripe, ClearBooks and Xero. It is accessible on desktop and mobile devices.

Email and telephone support are available. Pricing is per user per month.

 

Commusoft - Dashboard
 
  • Commusoft - Dashboard
    Dashboard
  • Commusoft - Engineer diary
    Engineer diary
  • Commusoft - Record job information
    Record job information
  • Commusoft - Enter survey details
    Enter survey details
  • Commusoft - Custom certificates
    Custom certificates
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

60 Reviews of Commusoft

Showing 1-20 of 60

 

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John from MPHG Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Very powerfull app

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been on board nearly 2 years now and have never looked back.Very happy with the software and service received.

Pros

We love the way Commusoft integrates with Freeagent, our accounting software. The work stream optimisation is a great feature as it makes us so much more efficient in booking jobs close together by area. The tracking feature is great enabling us to see where our engineers are at all times enabling us to be more agile for reactive work.

Cons

Not a con really, but it almost has too many features, certainly more than we will ever use as a small business,and it's sometimes difficult to keep up with the weekly new releases but as we grow I am sure it will give us better insight into how we are performing as a company and as individuals and where we could do better.

Review Source: Capterra
 


November 2018

November 2018

Commusoft review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Commusoft has become the one-stop shop for our company's workflow management, CRM and reporting. The more we learn about it, and the more it develops, the more we see that it has to offer and help improve how we work

Pros

easy of use - very straight forward so minimal training required to get staff using the system

Cons

some restrictions in adaptability, resulting in it not delivering exactly what we required. However, the support and development staff are keen to listen to suggestions, and amendments have been made on the back of this

Review Source: Capterra
 

Lawrence from DB Heating Limited (DEVON)
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Great product, forever evolving and moving forward with our expectations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
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Support

We have solved our struggle with annual service reminders and recording the effectiveness of our marketing campaigns. We are very happy with the product and cant see us using anything else for the foreseeable future.

Pros

The seamless continuity between the diary and job booking/logging/location recording is a great asset to our business. As a mere glance we can see what engineers are encountering issues, areen route to appointments or have completed tasks.

Cons

The inability to merge duplicate entries. Be this customers, or duplicate jobs. As with any system some human error is unavoidable. We really wish that duplicate customer records could be merged or hidden so as to avoid future confusion or conflicting data.

Review Source: Capterra
 

Jodie from Daniel's Locksmiths
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Happy user

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Although we had a few teething problems after changeover from v3 to v4 support were very quick and helpful with advice and instructions.


I would recommend commusoft, especially to small businesses which are just starting out as it is not too overwhelming.

Pros

Once you get to grips with it, it is very simple to use
The software has always been reliable
The changeover from V3 to V4 run very smoothly
Customer support are very quick and efficient

Cons

Invoices cannot be edited once sent
Addresses cannot be edited

Review Source: Capterra
 

Julie from WM gas services
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Excellent database

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very good.

Pros

It is simple to use easy to edit and update and the search criteria is excellent as it has several ways to search.
Diary management is well set out and using the app whilst on the go provides a useful addition

Cons

Can’t say there is anything I dislike. It is entirely fit for purpose

Review Source: Capterra
 

Charley from JRS and son limited
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Cant Fault for Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall Commusoft has changed our business; allowing us to provide our best possible prompt and efficient service with great tools improving our communication, keeping everyone informed every step of the way.

Pros

Commusoft makes our working day easier than we imagined, allowing us to enjoy family time as well as work on growing our businesses. The Software has allowed us to become super efficient for both ourselves and our customers, we regularly have great feedback regarding our prompt and efficient services, we couldn't offer this standard of service without Commusoft.

Cons

I feel there are certain aspects that could be simplified more.Training in our opinion is very expensive we personally would have liked a longer course however the standard is good and the customer service from Commusoft is Outstanding!

Review Source: Capterra
 

Elizabeth from DB Heating Ltd
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

About Commusoft

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the ease of access around the whole software; very user friendly. Very rarely do I have to contact Commusoft's helpline. Its is extremely compatible with Sage Accounts. When we were initially told our Company would be using Commusoft, my colleague and I were a little apprehensive having to learn a new system in a very busy office, however, our apprehension was soon dismissed and became almost experts in no time.

Cons

Not many cons spring to mind. If there is a glitch there is always assistance from Commusoft's helpline. I am struggling to think of any so I'll say none!

Review Source: Capterra
 


November 2018

November 2018

Best field software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Tracking system, history and customer database

Cons

nothing so far. everything is on a positive

Review Source: Capterra
 

Vicki from Martyn Young Heating and Plumbing
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Review Commusoft

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Brilliant - the support is amazing

Pros

The amount of depth I can go into with everything

Cons

Learning it all is time consuming but to me that's something I enjoy.

Review Source: Capterra
 

Mark from London 24/7 Electrical lTD
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very good. The trainer is excellent and works at a good pace and is a calming influence in such a stressful time when trying to transition across to a new system. Thanks.

Pros

It is still early days as I have only just completed my training and yet to go live on the system.

Cons

Nothing obvious at this stage as I haven't really started using the system properly yet but it looks good so far.

Review Source: Capterra
 


October 2018

October 2018

Great software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Having previously used an older version of Commusoft to upgrade to the latest version was a godsend. Everything is easier to find, and the system itself is nice and clean and fresh.

Pros

The calendar view - it makes it nice and easy to see where our engineers are

Cons

That we cannot book 15 min slots a lot of our work is local if we could leave a 15 min slot it would make our lives a lot easier

Review Source: Capterra

  Response: Commusoft, Commusoft

Date: November 2018

November 2018

 

Hi! Thanks for taking the time to write a review - we appreciate it. So you know, we have very recently released 15-minute time slots for the diary. Check out our product blog for all the details. Hope that helps!

 

Carly from South East Heating Services
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Commusoft Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

-Easy to find new features
-Always new updates and features being added
-No jobs can get missed - has a way of catching everything

Cons

-Trackers need to be improved - need to have features that RAM tracking use as this would greatly improve the service

-Sometimes we have issues with data not going over to our accounting package but the support team always get this resolved quick

Review Source: Capterra

  Response: Commusoft, Commusoft

Date: November 2018

November 2018

 

Hi Carly,
Thanks for the review - we're glad you are having a positive experience using Commusoft. With regards to our van tracking feature, this was designed to be a lightweight and affordable tracking tool that works in tandem to our core job management software. We have recently released improved driver trip reports for this and a couple of other additions. At the moment, we have no plans to expand vehicle tracking further, however, if there is a particular update you would like to see, please email us your thoughts to support@commusoft.co.uk and we will consider any suggestions.

 

Darren from Bulloughs Plumbers
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Moved from V3 to V4. Migration went smooth lots more features so glad we did it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

the best tool we have in the company is commusoft.
excellent support and system

Pros

everything from customer information to appointments to invoicing to service reminders you can make each process as simple or as detailed as you require

Cons

just getting used to new layouts and features also trying to sort out past input errors seems a bit long winded

Review Source: Capterra
 

Shelly from G & K Heating Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

How Commusoft has worked for us

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Reporting is a great tool to easily see what jobs our outstanding in order to keep on top of invoicing etc.

Pros

It is very engineer friendly. Being able to track jobs, being able to add diary events for the same job rather than creating new

Cons

Certain things don't seem to be able to be adapted, like be able to merge customers or being able to amend jobs in the diary once the status has changed.

Review Source: Capterra

  Response: Commusoft, Commusoft

Date: November 2018

November 2018

 

Hi Shelly,
Thank you for your amazing review! You can amend the diary event until the engineer has arrived at the property in case you need to rearrange it. If you find you need help with anything, get in touch with support.

 

Drew from Flood & French Ltd
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Good Software for Plumbers and Electricians

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Combines several elements into one easy to use software. Somethings aren't covered by it, but there are normally workarounds.

Pros

The integration with accounting software is easy to set up.
The overall UI is simple and self explanatory.

Cons

If the integration with the accounting software goes wrong, you need experience to be able to correct it.

Review Source: Capterra
 

Dean from Aura Gas Limited
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Good System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The instant access for back office staff to all the details, certificates and pictures for the job is a massive plus allowing us to sign off and invoice same day, saving lots of chasing around and rounding up of paper forms.

Pros

Ease of use and diary management functionality, good reporting features

Cons

Some basic functionality is tricky to access, slow to recognise faults in system when highlighted.

Review Source: Capterra
 

Gemma from Austin Heating
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Commusoft

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

If the program is capable of doing something it is very easy to work out how to do it.
Being able to book jobs to customer accounts directly from the diary.
Being able to raise draft invoices.
Easy to format letter / email templates.

Cons

Some processes take "too many clicks" to complete! For example, deleting a note in the diary - you have to open the viewing panel, click edit, click delete, click yes. Previous version you could just click the 'x'

Review Source: Capterra

  Response: Commusoft, Commusoft

Date: November 2018

November 2018

 

Hi Gemma,
Thank you for submitting this review! We're happy to see you're getting to grips with the new system. We found that in v3, users would sometimes accidentally delete data in the system such as diary events, leading to missed appointments. While there are a couple more clicks in the new version, we feel this is more secure overall.

 

David from Epic Global Group Limited
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Training

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The training was brilliant Support staff was exceptional at her job and really puts you at ease with what you are doing on the software.

Pros

It holds a lot of value developing the business and has quite a number of future options.

Cons

Some aspects can be complicated at times

Review Source: Capterra
 

James from Ledi Plumbing & Heating
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Efficenct software with fantastic training

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Just helping me to be more organised with jobs, customers and engineers. There will be no more forgotten jobs not invoiced or time wasted making unnecesary trips to jobs without the correct information of what we're going to. Can't reiterate enough how much I enjoyed the training with the customer representative. She's a credit to your company.

Pros

This software is very user friendly after training and I believe this will really make a massive difference to our efficiency in getting through jobs correctly, efficienctly and with enough detail to help with future jobs down the line. The training I received from one of the customer's support was genuinely quite inspiring working alongside someone so efficient, helpful and knowledgeable in her own field and It's helped inspire me to be more on the ball in my own business. Having everything to do with the business at the touch of a button is going to be the biggest help this business has recieved in the decade we've been going. It's also a massive help it being so easy to link with sage.

Cons

There's nothing I don't like about this software, it's fantastic.

Review Source: Capterra
 

Tracy from CentraHeat Heating & Plumbing Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Commusoft v3 to v4 migration

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Commusoft is at the core of our business - the diary is at the heart of every job, every day.

Pros

Much-improved features and design compared to v3

Cons

Difficult to say, as still getting used to it - finding it hard to navigate exactly where I want to go and see exactly the information I want to see, but this may be largely down to needing more time on it.

Review Source: Capterra

  Response: Commusoft, Commusoft

Date: November 2018

November 2018

 

Hi Tracy,
We're glad to hear you're liking our new features and design of v4. With regards to learning the new system, it can take time but you have plenty of tools at your disposal within need help, webinars, and email support. Please get in touch if you need any help navigating around and out support team will be more than happy to help.