About Fergus

Fergus is a cloud-based field service and job management solution designed for small and medium-sized businesses. The platform helps users manage a variety of jobs including quoting, estimating, scheduling, contact management, job cards, timesheets, purchase orders and more.

Built by a plumber, Fergus is made to suit up to 30 industries from electrical and handyman businesses through to roofing and security installations. It offers Android and iOS mobile apps, facilitating instant access to projects and related information. Teams in the field can also use the app to access job photos, descriptions, calendar, directions, health and safety functionality and much more.

The status board in Fergus lets administrators view the status of jobs, get an overvie...


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Supported Operating System(s):

Web browser (OS agnostic)

141 Reviews of Fergus

Average User Ratings

Overall

4.65 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(94)

94

4 stars

(46)

46

3 stars

(0)

0

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 141 results

March 2018

Wayne from Britton Electrical Solutions

Verified Reviewer

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2018

We have been using Fergus for almost 12 months now and are very happy with the program.

The benefits to our business using this software is ultimately less time processing paperwork and data and simplicity for our users. The other great feature of the software is being able to store job specific data like photos that are easily accessable

Pros

We went from a single person operation to 4 people on the road and one office based team member. The old program we were using didn't have enough quite do every thing we wanted and was quite clunky on site. The way in which Fergus flows and easily displays information regarding jobs means there is no confusion on site and when used correctly office staff can collate the data to create invoices easily, meaning we can get invoices out faster and hopefully paid faster. Now with the additional benefit of Fergus offering our customers credit card payment, we have found even less reason for customer not to pay. The schedulling calander on Fergus gives us the best forsite we have ever had to see potential lead times and alsogives us a better look at keeping things ahead of jobs wth regards to ordering materials and organising other important parts to any given job. Our guys on site love it as it is super simple to use for them and realistically cuts down there paperwork too. Time sheets created off all there job data is done automatically meaning the office is not trying to get times off them each week to do payroll. In general Fergus has made our business run smoother and less things get forgotten about, missed or overlooked.

Cons

The biggest thing that we find as a downfall would only be it is not that simple to see what price you have sold a product for previously. (Well not that we are aware of). In saying that Fergus seem to be very dedicated to listening to what their customers want and make updates regularly, I''m sure that it will only be a matter of time until they create a tool to help with this.

November 2020

Duncan from J.T CarterPlumbers LTD

Company Size: 11-50 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

3.0

November 2020

Great product for any Trades company

Operational efficiency and purchase accuracy has increased exponentially. We purchased the product at the perfect time as we have been growing and evolving with Fergus. We could not be happier.

Pros

- User interface is very easy for the staff to use, mobile app is very usable to for the field staff. It's really basic but does exactly what we need.

Cons

We are a facilities maintenance plumbing - so an asset management portion of the software would be good as well as the Re occuring function would be very practical for us.

Reasons for Choosing Fergus

Simplicity of use and also that it was founded by a kiwi plumber!

November 2017

Samuel from Tradify

Verified Reviewer

Company Size: 11-50 employees

Industry: Computer Software

Time Used: Less than 6 months

Review Source: GetApp


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

November 2017

November 2019

Bob from Bob's Irrigation Services

Company Size: 2-10 employees

Industry: Utilities

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2019

Who let the Dog out

We could not organize our business day to day without Fergus

Pros

Great technical back up in layman's terms and we feel that we are being listened to. Your people who answer questions do a great job. I also like the information in "Notifications" about any problems that Fergus may be experiencing.

Cons

There is a lot of information and procedures that are a bit daunting at the start

October 2018

Jonathan from New Zealand Master Plumbers Gasfitters & Drainlayers Inc

Verified Reviewer

Company Size: 2-10 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

October 2018

Fergus, why wouldn't you?

Pros

Fergus software is easy to use and integrates exceptionally well with Xero accounting software. It doesn't matter where I am in the world I can have immediate access, and with one look can see from start to finish how my business is progressing to ensure great cash flow. Its simple to use and easily helps all of my staff to achieve their daily goals. Fergus has helped to systematise our work flow to ensure the best benefits for our staff and our clients. An exceptionally good tool.

Cons

whats not to like? how many companies can you call up and if its practical, and helpful to all users, will alter their software to suit