FotoNotes is a Field Service Management software solution for small to medium sized businesses. The software’s functionality includes work order management, customizable forms for field data and photo capture and user management and reporting.
The mobile and cloud based system automates and streamlines field service operations such as inspections, repair and maintenance, delivery, claims and service reporting. The native mobile applications for iOS (iPhones and iPads) and Android allow field professionals to view, accept and complete work orders and capture data, photos, signatures, GPS coordinates and more. The secure web-based portal allows office staff to efficiently create, assign, manage, review and report on work orders. Administrators can customize the product to meet their specific needs by configuring forms and workflows, entering customer details, and managing a directory of vendors/sub-contractors and internal users. FotoNotes can be integrated with other systems through an API.
FotoNotes is generally recommended to companies providing any kind of service, including inspections, cleaning services, repair and maintenance, HVAC, lawn care, pest control, and plumbing for both commercial and residential properties.
Overall experience with FotoNotes has been outstanding, its convinent, allows employees to work quicker and saves time.
I thoroughly enjoyed using FotoNotes because of the simplicity the software offers its users. It has turned hectic into easy. I like that the software is able to be used by employees from there phones instead of worrying about carrying around a bulky laptop . Forms can be electronically sent saving time and money.
No complaints I am sure as time grows there will be more added to the software for now it works great
Kelly from Roofstock
Ease of use, simple UI. I like the fact that we can use it for scheduling, template creating, PDFs etc all in one.
I find myself creating workarounds in place of functionality that would be ideal (i.e. more robust conditional fields (if, AND, OR, ELSE statements...etc). It would also be great to be able to change/edit fields in bulk - to avoid making manual updates to many, many fields.
max from sandis
Employees number: 51-200 employees
Saves a lot of time and creates a more concise report
How easy it is to upload photos into reports and create a pdf, normally would have to take way more time to complete this task.
It would be nice if it were easier to completely modify templates but that might reduce functionality
Susan from A Anthony Corp
I love that I can almost see real time when my inspectors are on site. It is imperative as a long distance dormant property manager to be able to see photos of current property conditions, especially when there is damage.
It is sometimes frustrating when the photos do not show up automatically and the field users (inspectors) take days to sync their devices enabling the photos to show up in the portal.
Angela from Cityside Management Corp.
Easy to use; customizable; we have the ability to configure forms as needed; Integrated with our primary tool. Team is fully dedicated if issues are identified. Working with such a wonderful team is a bonus!
Price is expensive for the industry we are using it in (REO Asset Management). Also, the fact that vendors have to have a different ID for each client account makes it challenging on our vendors that use fotonotes across multiple clients.
Kellie from Cityside Management Corp.
The ability to create and customize our own forms to meet our various client's requirements in a real-time manner extremely beneficial. We were able to connect FotoNotes as our mobile application to an existing internal application via the API which made integration very simple. Also, all of the meta-data captured with the photos including date/time stamp, username and GPS location has proven very valuable to us in preventing fraud attempts.
There is not much that I don't like about the software. I wish the web interface for admins/managers was a bit faster. Also some more robust reporting capabilities would be helpful, however we can get at most of the raw data and manipulate it into the reports we need currently.
Jim from FirstKey Homes
Employees number: 201-500 employees
Ease of use for team members out in the field is unbeatable. Configuring various custom inspections that are tailored for our business is very intuitive and can be done by an operational manager, without needing to know software coding. The ability to quickly create customized inspections and roll out an easy to use mobile inspection platform has allowed our organization to move away from paper forms and disconnected digital pictures.
The FotoNotes sales and support teams have always been very accommodating and easy to work with. Working through unique business problems or getting assistance for users in the field has always been easy.
The job estimating platform works, but is not as robust as some other software. Customized reporting on inspection results can be done through some basic filtering, but could be enhanced.
Roy from Teknion
Employees number: 1,001-5,000 employees
The user interface is responsive and provides an intuitive experience. As an add-on, the integration model and performance are excellent.
End users have experienced issues with the newer iPhone capabilities. Support was responsive, but the issue was not necessarily resolved.
Wayne from Staples Business Advantage
Employees number: 10,000+ employees
It's adaptability. After they set up my initial forms, I have the ability to go in and alter the forms are create new ones. They have a "conditional logic" feature that proved an invaluable tool for one of my departments who historically struggled getting the proper information from customers. Mostly, anytime I have an idea or a need, they are always willing to find a solution. It's not just a business relationship, it's a true partnership.
I use this software to document punch list items on small deliveries (any damage or incorrect order etc...). This only uses a small portion of what FotoNotes is capable of so I may not be the best person for this question. For my large projects where there are multiple punch list items and requires the ability to import CAD drawings, FotoNotes currently does not have that capability. That's not a knock on FotoNotes, it's not what their software was intended for.