IFS Field Service Management Software


 

IFS Field Service Management (FSM) offers tools that cover the entire service lifecycle. The solution is available on-premise or in the cloud, and it can be configured to meet the needs of organizations in a number of field service industries such as medical equipment, high tech, property management, telecommunications and more. Standard functionality includes customer relationship management (CRM), scheduling, mobile service, contract pricing, warranty repair, parts management and reverse logistics.

The Field Service module creates a closed-loop service process, with real-time dispatching and scheduling. The mobile app enables workers in the field to access critical data through their wireless device. The solution also helps manage contract lifecycles, as well as parts management, both inventory and the part return process. Users can also handle claim recovery and warranty renewals.

 

IFS Field Service Management - FSM service lobby
 
  • IFS Field Service Management - FSM service lobby
    FSM service lobby
  • IFS Field Service Management - Mobile
    Mobile
  • IFS Field Service Management - Mobile app
    Mobile app
  • IFS Field Service Management - Scheduling
    Scheduling
  • IFS Field Service Management - Scheduling overview
    Scheduling overview
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

17 Reviews of IFS Field Service Management

 

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Software Advice Reviews (10)
More Reviews (7)

Showing 1-10 of 10

Celso from Reliance Home Comfort
Specialty: HVAC
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

September 2018

September 2018

IFS software covers all aspects of field service and it's highly configurable. Implementation and support services could be improved.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Rich functionality - it covers all aspects of field service, including route optimization, dispatch, inventory, order management, pricing, etc. In addition, it's highly configurable (business rules/sync rules) and very flexible to integrate with other applications.

Cons

We had many struggles adjusting it for performance, shortage of knowledgeable consultants, support can be improved, documentation is lacking.

Review Source
 
 

Claude from ACCO Engineered systems
Specialty: HVAC
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2018

August 2018

Configuration adventure

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Superbly elaborate and granular. It will eventually do everything we need to achieve and more and all within one solution

Cons

Functionality and data schema may require modification to meet your business need which will complicate implementation and lengthen cycle

Review Source
 
 

Dave from Gosiger Holdings LLC
Specialty: Manufacturing Equipment
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2018

August 2018

IFS FSM in the Machine Tool WOrld

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

FSM is highly adaptable. The software allows us to modify the software ourselves where other software require their staff to make changes with a cost to us. We have been able to adapt the software to meet our business needs.

Cons

The dropship solution provided out of the box does not match our business model. We have been able to over come this hurdle with a small amount of custom code provided by IFS.

Review Source
 
 

Mike from Macro Integration
Specialty: Information Technology
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

Solid product for field service management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The Sales and Management team at IFS are committed to making each install successful. They are very willing to work to get customers where they need to be.

Pros

Can handle any maintenance, repair or support scenario; Flexible; Highly configurable; User interface is intuitive; Data import/export feature very easy

Cons

Business rule creation is not intuitive
Customer Portal lack a significant amount of functionality needed
Warehouse portal requires a lot of work to tune for efficiency. It is not useful out of the box.

Review Source
 
 

Roger from Gosiger
Specialty: Industrial Equipment
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2018

August 2018

Meets our needs with many features we still need to integrate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Solid product that does what we need it to do. There are many features such as RMA module, customer portal, etc. that we have not yet integrated into our business the we will be implementing in the coming year. Nice to know we are working with a company that is ahead of where we are.

Cons

Not Thrilled with the way this system handles drop ship parts (we are a distribution company so about 50% of the parts we use/ship are drop shipped from a vendor. We were able to wok around this with business rules, but are looking to move to the next version that we believe handles this better.

Review Source
 
 

Steve from ACCO
Specialty: HVAC
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2018

August 2018

New User

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Too early to say as we are new to IFS. Time will tell. Once we are fully implemented we can give a better review of FSM field service management.

Pros

Product rich, lots of flexibility and configurations. A full suite capability is a major draw. Capability to connect to IFS ERP.

Cons

Documentation is somewhat lacking. IFS staffing seems to be running thin on people and while they are great people they seem overworked and spread too thin.

Review Source
 
 

Drew from Speed Wrench
Specialty: Automotive
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

Functional and configurable software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to program. Configurable options that are approachable for SQL and XML writers. User creation, roles and rights assignment are a breeze.

Cons

Difficult to train for older users. Difficult to isolate/trace bugs. Upgrade process is not well documented and does not often go smoothly.

Review Source
 
 

Lydia from AMC Services Inc
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Works Great

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Easy to use layout, tracks technicians on a map, works well with Quick Books.

Cons

Doesn't sync sometimes, design looks outdated.

 
 

Deb from woods plumbing
Specialty: Accounting

September 2016

September 2016

We are happy with FSM except for not being able to scan inv numbers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Dispatching our plumbers and merging with Quickbooks

Likes Least

We have spoken with several reps from Corrigo requsting to be able to scan inventory bar codes from the field instead of our having to plumbers enter each item sold by hand. This would make our system complete. Please make note of our needs.

Recommendations

All good except not being able to scan inventory bar codes

 
 

Rudy from Spencer Technologies
Specialty: Maintenance / Field Service

May 2015

May 2015

Very satisfied with FSM

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The FSM product is very adaptable and configurable (through Business Rules & Custom Screens), which has allowed our company to take on new tasks and provide new service offerings, with minimum implementation time. This has served us well in the past, and I feel we haven't even scratched the surface yet. IFS has been wonderful to work with, great partnership and assistance where we need it.

Likes Least

The designed method to accomplish certain tasks does not always meet our immediate requirement or desired efficiency. We have been able to overcome this through custom screens and user defined fields, in combination with the business rules. Sometimes you have to get creative.

Recommendations

Request a Demo, ask the experts to show you how IFS FSM can fulfill your requirements.

 
 
 
Showing 1-7 of 7

Yumiko from Driven Perfomance Brands
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2018

November 2018

IFS Review

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

You can customize the functions inside IFS to where you feel like you are creating your own software.

Cons

It's bothersome to open it sometime since you cannot pin it to task bar.

Review Source: Capterra
 


October 2018

October 2018

An all-in-one accounting tool

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

Activities related to payable, receivable as well as general ledger could be carried out using this software along with the ease of generating various reports.

Cons

I couldn't filter the transactions I was looking for in certain windows nor make a complete selection at once. Again this was for some windows only.

Review Source: Capterra
 


April 2018

April 2018

So much functionality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

All of the functionality that we need in one company. There was no need to bolt on modules from third parties that may or may not function properly throughout the system.

Cons

Implementation was a little rocky but I think that this depends greatly on the implementation team. Luckily our PM was awesome.

Review Source: Capterra
 

Paul from Prince Minerals
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2018

April 2018

User, support and administrator for 3 years as end user customer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Upgraded from old ERP software to give better financial and manufacturing reporting

Pros

simple interface and ease of navigation. error messages are fairly intuitive and after only a few months of usage can be self rectified without the need of on site consultants

Cons

Some administrative tasks can be a bit clunky. Initial setups have to be correct as some changes are not changeable

Review Source: Capterra
 

paul from TCL packaging

January 2018

January 2018

used for several years, found to be very usfull and packed with features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

the ability to link PPM`s with PO`s so spare part orders are automatically ordered before a PPM is due

Cons

at times a little too complex , a large amount of features are good but at times confusing. If IFS could be simplified it would be one of the best around

Review Source: Capterra
 

Aaron from CTS

March 2017

March 2017

Very good and very good functionality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very easy to use and a lot of functionality to customise the product. Friendly support team when needed and always get the job done

Review Source: Capterra
 

Beth

December 2016

December 2016

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Support
Source: GetApp