PestPac Software


 

PestPac, a WorkWave software, is a web-based field service management solution, offering unique, features to improve productivity, profitability, and customer satisfaction. PestPac is a scalable solution that can serve single technicians or large business with hundreds of technicians and staff.

PestPac provides a convenient solution to track and manage field technician activity, sales processes, job scheduling, customer invoicing and billing. The solution offers robust tools to improve lead flow, optimize route plans, and track appointments. The digital logbook allows back-end users to navigate through documents, inspection reports, certifications and other key business documents. In addition to the core features, the solution also offers few additional modules like GPS tracking and route optimization to enhance product capabilities.

The service performance measurement tool helps businesses gain insights into new opportunities and monitor their service quality. The solution can also be accessed using PestPac Mobile application available for both Android and iPhone devices. Field technicians can time in and out of service appointments, add proof of service, get directions for service location, and accept customer signatures and payments with PestPac mobile apps.

 

PestPac - PestPac dashboard
 
  • PestPac - PestPac dashboard
    PestPac dashboard
  • PestPac - Scheduling
    Scheduling
  • PestPac - Route optimization
    Route optimization
  • PestPac - Mobile management
    Mobile management
  • PestPac - Paperless reporting
    Paperless reporting
  • PestPac - Bait station tracking
    Bait station tracking
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

91 Reviews of PestPac

 

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Software Advice Reviews (50)
More Reviews (41)

Showing 1-20 of 50

Joelle from American Baptist College
Specialty: Pest Control
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

April 2018

April 2018

New use experience

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

In the short amount of time I have used Pestpac (1 month) I have found it to be a reliable, user friendly program.

Pros

This product provides an easy way to manage your clients, chemicles, and service. It takes the work out of chronicle application rates and it makes up selling secondary services much easier.

Cons

Once you close an appointment it's hard to re-open it. This makes it harder for people with fat fingers who tend to hit the wrong buttons.

Review Source
 
 

Rhonda from Premier Pest Control
Specialty: Pest Control
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Awesome industry related software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Customer support has always been great! They will help you resolve any issues that you may have or even if you made a mistake, they help you fix it! I would highly recommend this software.

Pros

Everything you need in one place. Calling, texting, emailing and scheduling...easy as 1-2-3! Customer support is outstanding as well.

Review Source
 
 

Laurie from Certified Pest Management, LLC
Specialty: Pest Control
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Pestpac software for pest control company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall it has been a good investment. Knowledge of the software is the key.

Pros

Easy invoicing, posting, and emailing. Great selection of reports; Keeps track of chemical use, which is very helpful whereas I will need an end of year report for the Maine Dept. of Agriculture. Mobile friendly.

Cons

It took me awhile to understand the basics; I have not grown beyond that. Complicated....We haven't had the time to use all the data the is available to us . I would like to get tips to help us expand out knowledge of the software.

Review Source
 
 

Martir from Ortiz Pest Control
Specialty: Pest Control
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

I liked using pest Pac for my business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very detailed work and keeps track of all your chemical use and notes and billing. The mobile app is good too.

Cons

A little high in price. They charge for adding other things like ipm service . They have a lot of tables to fill out before using. Not for small company.

Review Source
 
 

Richard from Rid X Pest Disposal
Specialty: Pest Control
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Expansive program but difficult to navigate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Decent program, widely used nut could be more streamlined and user-friendly

Pros

Has many features and functions, lots of settings to choose from and ability to go mobile is very useful

Cons

Difficult to navigate through and set up. Customer service doesn't always respond in a timely manner and can sometimes be vague in their response

Review Source
 
 

JENIN from GREEN PEST CONTROL
Specialty: Pest Control
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

THIS IS VERY USEFUL FOR SMALL BUSINESS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

*HELPFUL IN YOUR DAY TO DAY SCHEDULING
*VERY HELPFUL IN INVOICING
* MAKING FOLLOW UPS
*MAINTAINING CLIENTS LIST

Cons

There is a task feature, so you can create tasks for yourself or others so you can schedule follow ups or check back in with clients. In the past, this has been very helpful, however, with the last update, they have changed the task feature. It still keeps all your tasks in one place, but it is much more difficult to navigate and you basically have to open up the task in one window and open separate windows to view customers accounts to see the history.

Review Source
 
 

Haley from Thorn
Specialty: Pest Control
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Could use some improvement

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Really great software overall, but it is on the pricy side.

Pros

The software makes it really easy to track the progress of work that is being done. When can easily keep track of how many pests are caught/sighted in hotel rooms, apartment units, or single family homes. You can also set up to automatically schedule follow ups, that way nothing gets missed or forgotten. They have good reporting features to keep track of things. When an apartment manager wants to see one progress on one specific unit, we can pull a report just on the one apartment, instead of giving them everything, so it's easier for the managers to distinguish and read the reports.

Cons

There is a task feature, so you can create tasks for yourself or others so you can schedule follow ups or check back in with clients. In the past, this has been very helpful, however, with the last update, they have changed the task feature. It still keeps all your tasks in one place, but it is much more difficult to navigate and you basically have to open up the task in one window and open separate windows to view customers accounts to see the history.

Review Source
 
 

Tina from Galan, Inc
Specialty: Pest Control
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Performance on this product is unreliable, continuous problems, support is useless

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Don't waste your money or time.

Pros

nothing

Cons

Description states compatible with most tablets; this was untrue so we purchased all new tablets from recommended list. On a good day, product is extremely cumbersome & time consuming. After using successfully for a few months product experiences frequent service interruptions, everything from logging you out once job is started to gps not working to sluggish performance. Extremely frustrating for technician trying to get through the day. Support tries to blame it on user error & signal, both of which have been tested and found to be fine. This product indeed this company are not recommended.

Review Source
 
 

Kelly from Healthy Homes
Specialty: Pest Control
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Great software not user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Features like running credit cards on field and auto entering tax codes when adding customers are what we absolutely have to have.

Cons

This software is not user friendly and takes a long time to learn the ins and outs. I have seen there will be a lot of changes next month so I'm hoping this will help.

Review Source
 
 

Susan from Jankowski Pest Control Service, LLC
Specialty: Pest Control
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Excellent Technical Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Support staff are always there to answer questions and deliver the information understandable

Pros

Geared towards pest control industry and has everything I need. The software is streamlined to what I have been searching for.

Cons

Very large system and takes time to learn. Unfortunately I do not have the time to sit and complete the training in a more timely manner. Therefore I have to input all the information very slowly.

 
 

Anthony from Moreno's Pest & Weed Control Services
Specialty: Property Maintenance
Number of employees: 1 employee Employees number: 1 employee

May 2017

May 2017

Pest control software review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Better pricing curve for small companies would definitely would be advantages.

Pros

The software is very easy for the support staff users. I like the no nonsense format and clear details at your fingertips.

Cons

The major hurdle for a startup company would be the pricing schedule. It's a tad high for an entry level pest control business.

 
 

Laurie from Certified Pest Management, LLC
Specialty: Pest Control
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

It has been very difficult to use, where as, I am a Quickbooks user and it is so different. I only use, (know how to use, a small fraction of what the software capability is)

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

What really would be nice is to have a one on one in person at my desktop training or a class in town. I have a hard time to take extra hours out of my day to study video training, where I feel I still may not quite get it. I would though make a point to take time out of my day to go to an actual class, where I feel it would be beneficial.

Pros

Reports- Keeps track of the chemical use. I like that my applicator can input information, while working in the field. I like the automated emails and how it separates the bill- to from the location of service. I like the way the invoices and statements look.

Cons

Time consuming to learn how this software works. Over the phone training is not for me. Although the one on one is very nice, but I feel Webinars would be a better way to educate.

 
 

Garrett from All Star Pest Control
Specialty: Pest Control
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Not user friendly at all. Terrible UX. Shady Company.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The girl that trained me on how to use the product was really nice and very responsive. Ever since I've told them I want to cancel though it's been an absolute nightmare being passed along from one department to another.

Cons

It's like working with a windows 95 throwback. Every task is difficult. Nothing is intuitive. Here's the best part... the company won't let you back up your own data. You have to pay someone at pestpac to do that for you.

 
 

Ben from Axiom
Specialty: Pest Control
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

This software is archaic and does NOT work. They support is terrible.

Ease-of-use

Functionality

Product Quality

Customer Support

RUN! There are software that you can customize for pest control for less money than this software. They nickel and dime you for each feature. The reports aren't accurate. There is no way to find an accurate report on attrition or growth because they don't know how to program correctly. To run a business of any size on this software is a mistake because you'll never know for certainty what your profitability is and will simply have to guess. I was accustomed for 7 years and they are terrible at addressing concerns that are their fault. Unfortunately, they are The Who's who in pest software, but save yourself some time and headache... look elsewhere and have someone program a crm from another software platform specific to your company. You will spend the same amount of money from lost revenue and customers using this software, but will have something that actually works. All they do is market to upsell features that don't work. Terrible company and terrible software.

Pros

It supposedly has lots of features. However, support guides you to set them up incorrectly because the software is designed for pest control based on 30 year old practices, not modern day business.

Cons

Everything. The reports aren't accurate. The customer support doesn't give proper guidance to fix problems with their software. They don't even understand how the software is programmed, so when there is an issue... they tell you to do something as a workaround that causes more problems. Do yourself a favor and run away! As fast as you can.

 
 

Anthony from ARD Pest Control LLC
Specialty: Pest Control
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Pest Pac 1

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The Pest Pac software is everything in one for a start-up company or an established company. The software can grow as your company continues to grow and the customer service is ongoing and excellent.

Pros

The ease in which it helps to manage almost every aspect of a day for a pest control company.

Cons

The cost for training, once past the initial stage having the training staff either come to you or sending your people out to Pest Pac is very expensive.

Advice to Others

This software is for serious players only. It is what you need both now and in the future for growth.

 
 

Alan from Active Pest Control, Inc
Specialty: Pest Control
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

PestPac Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

PestPac has so many features and setup options. Very powerful software.

Pros

Reporting

Cons

Integration of forms and company drafted templates.

Advice to Others

Anything becomes easy with some practice.

 
 

Bill from The Neuse Termite and PestControl, Inc.
Specialty: Pest Control
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

PestPac software has helped us to become a better, more organized company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I find the software to be very user-friendly. The variety of reports makes it easy to find out the information you want. As with any software, you get out what you put in. When I do need support, I find a friendly rep on the other end that seems engaged with and knowledgeable about the software.

Pros

I find nothing but Pros

Advice to Others

Do yourself a favor and go with PestPac. Its the last software you'll purchase.

 
 

Elizabeth from Brussell Exterminating
Specialty: Pest Control
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Used to be great, but has declined over the years

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I was a pest pac user from 2008 to 2016. Over the years little changed in the way of improvements. It was exciting to have a software that had the ability to invoice customers, compile great reports, schedule customers, track leads, process credit cards, process ACH, track commission, connect third party collections partners, track employees, provide up to date state forms, and had communication elements. All this sounds great and like a 1 stop shop. The only and main issue is most of the features don't function at all or as they should. Scheduling took years, the scheduling aids simply did not work at all. I went to a Pest Pac conference and found many other customers that had the same complaint.

Pest Pac lead tracking is a joke. I called to complain and the sales person agreed. He tried to sale me another add on services. The only thing worst than the lead functions are the reports. Pest Pac is very antiquated and hard to master. If you do not put information in exactly right you can make an error that cannot be corrected. The report will probably never work for any customer. You would have to be a full time data entry expert to enter information in a way that did not jack up the reports.

Finally, billing is holy hell. The service is too pricey and the add ons are a trap. You have to buy add on to use some of the basic features that apart form the package. Tech support also sucks. I ended service in August and received an email in September that said they were still working on an issue I reported in July. Don't bother with Pest Pac. Every other software provider provides the same features in a simpler way. Avoid Pest Pac at all cause.

Pros

Mature company that was a been in the service industry for a while.

Cons

Slow unresponsive tech support, too expensive, feature do not work or work well. To use basic feature you have to pay for add on services, the billing department sucks. The company does not respect the fact that they support other business and the software is vital to the operation of a business. The system goes down for hours at a time and when they do system updates

Advice to Others

Try Pest routes or Service Pro

 
 

Alain from BBF Services LLC
Specialty: Pest Control
Number of employees: 1 employee Employees number: 1 employee

December 2016

December 2016

Easy days

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Easy to learn for everybody easy to use no more messy paperwork

Pros

Easy to use
Lots of information for the tech

Cons

Chemical used memory for the accounts

Advice to Others

Must have for any size business.

 
 

Brian from warwick pest control
Specialty: Pest Control
Number of employees: 1 employee Employees number: 1 employee

November 2016

November 2016

Lied to from the get go

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Well lets start with the sales guy Jeremy he must have called me a couple time a day before i would answer then there was the clarity for a short time I didnt need this software so I dropped out but again SMOOTH TALKING JEREMY Talked me into staying hence tellling me I could print invoices with out buying there invoices Then they did a 2 training videos this is not an easy program Wendy acted as if I were annoying her cause i dodnt know what to do

Pros

I thought printing invoices and chem report but no

Cons

crooks liers and out the ruin the little guy

Advice to Others

DO NOT USE PESTPAC

 
 
 
Showing 1-20 of 41

Heidi from JP Pest Services
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2018

August 2018

A bit intimidating at first, but...

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

It took a solid 6 weeks or so to really get the hang of it, but now I would be lost without it. It is very thorough with providing all of the information that a pest control company might need to run a successful business.

Pros

Lots of features. Easy to use. Very detailed. Great list of reports and functions.

Cons

Can be a bit intimidating when you first start to learn the software.

Review Source: Capterra
 

Jim

August 2018

August 2018

constant issues

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The idea is good and having agreements, gps and other aspects are pretty good ideas, when it works, if the product work and didnt have to wait for calls back durring work ours and pricing would be better.

Cons

Customer service, pricing is costly, nickel a dime you for every little module, I started with this and ended up having to pay alot more after transitioning over and you become stuck, then you get a call when your having issues sometimes a day later or several days later, modules that dont work because issues you still have to pay, for instant, we have been paying and they make sure you pay and the contract module to send to customers isnt working. this is one of a few issues.. then they reconcile you account for the benefit of them making more money not to make sure the clients are taken care of but to make sure that we are paying them. example was they reconciled my account and took off a user that they said we havent been paying for and was part of the initial agreement so they removed this and now we cant all log in at the same time. Or we are paying for lead management, its not working for weeks yet we still have to pay, so much more.... I had windows version since 1999 and switched over to cloud based and 1st they always answered the phone and fixed issues right away, now its not the same...

Review Source: GetApp
 

Ashlee from Kartchner Property Management

June 2018

June 2018

I used this when I worked in an office selling pest control and it came in handy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I liked that it was pretty consistent and very user friendly. I was able to get things done easily because I felt like it was easy to maneuver.

Cons

I didn't like how it would pull up peoples information sometimes and it would glitch out. It also sometimes was very slow at times

Review Source: Capterra
 


March 2018

March 2018

Very useful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Super helpful to scheduling routes, invoicing, follow-up calls, and overall tracking / maintaining customer list & information.

Cons

Not the most user friendly, because it is such a big piece of software.. but customer support is very useful to assist.

Review Source: Capterra
 

Lawrence from Kingsway Inspections

February 2018

February 2018

Better than what is available from others, but technologically outdated user experience.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Better than alternatives, but average user experience overall.

Pros

We are a startup pest control company in California and have used PestPac for two years. It is web-based, so a totally familiar browser based experience. Good support form sales reps. Regular software updates. The company was founded as Marathon Data Systems, rebranded a few years ago as Workwave and was recently bought by a European investment group called IFS. The company serves a variety of field service companies including pest control.

Cons

>One of the most expensive solutions with relatively very high base rate and monthly per-user fees compared to similar alternatives.
>Outdated interface that significantly limits how quickly our staff can work with software. For example, there is no use of pre-fetching data, batch uploads, continuous backup, data validation, etc. Data moving between your computer and the AWS server has periods of noticeable lag even with high speed internet access. Data moving to and from your device and server are limited to one operation at a time.
>The parts of the software staff see are not intuitive and difficult to use. Although parts of the software see regular updates, these updates seem aimed mainly at larger accounts with more advanced customer relationship systems. The data entry screens, state forms, reports, etc., have not seen any meaningful updates in years.
> There are numerous bugs in the online system that have persisted the whole time we've used Pestpac. Some things are given attention, others never make it. Many of the support requests on their product forums remain unaddressed for months or years.
> The company seems to spread itself thin by focusing on on sales to several kinds of small field service based businesses. The quality of the user experience with PestPac is lacking, and probably similar to others' experience.

Review Source: Capterra
 

Richard from Pest Control

January 2018

January 2018

PestPac - Great software for independent pest control owners/operators!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I spend over 30 years in corporate management of the large, national pest control company before I left and bought 2 local pest companies. I can tell you PestPac is loaded with features that the larger companies would die to have! I went paperless 30 days after integrating all of my accounts into the system. Reduced the need for 1 office person/bookkeeper. Technicians love the app on their I-phone and can review the orders for the upcoming week/month. What I like best is the ability for techs to take pictures and embed in the work order to alert our customers what we have done for them during the service (removed a wasp nest, killed an ant mound, moved dog bowls, etc). Great overall software!

Cons

It is not really easy to learn and the only way to learn is by trial and error. The initial trainer assigned to my account was not very knowledgeable - so after I complained they assigned the best of the best and she was AWESOME!

Review Source: GetApp
 

Paul from Black Widow Termite & Pest Control Corp.

October 2017

October 2017

The PestPac platform is an end to end solution for the business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ability to drill down in the data is great. The program is easy to use day to day, and offers many features to control the business. The new native mobile application is the future.

Review Source: Capterra
 

Tony from Big Blue Bug Solutions
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

PastPac has allowed ur company to save money in the routeing of out techs and sales staff.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It has helped us to better manage our service staff to better serve our customers

Pros

I love the best fit feature, which allows our CSR's to know very quickly which tech can respond to a service call the quickest.

Cons

We haven't had the time to use all the data the is available to us . I would like a few tips to help us expand out knowledge of the software.

Review Source: Capterra
 

Rhonda from Premier Pest Control
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Love PestPac

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I enjoy working with PestPac. It is an easy system to learn and manages everything for you! The support team and on-boarding specialist are very knowledgeable and help you every step of the way! I would highly recommend!

Pros

Everything! The office staff is able to stay in contact with the techs in the field with the mobile app.

Review Source: Capterra
 

Guy from Sprague Pest Solutions

February 2017

February 2017

Adequate system for smaller businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

PestPac has a lot of thought and effort put into it and it helps get the job done. It is mostly geared toward small companies who lack the capabilities to do custom software design. It works as a basic ERP in the sense that it does field service as well as billing. It links to quickbooks if you prefer an external billing system but quite frankly I think you'd be better off saving the money and just using PestPac.

It falls short when you start to expand and require a lot more custom workflows and company specific needs. They take the "good for the goose, good for the gander" approach and system customizations (if seen as favorable) become stock in the product after a period of time. This means that the rest of the industry gets to benefit from your companies ideas. This isn't inherently bad but it can damage competitive advantage.

From a database and design perspective they are using outdated technology and their database could do with a re-write. Tables are often used for multiple situations which can led to a lot of jury-rigging of fields.

If you are a small company that needs data and needs to get the job done PestPac will perform well for you and elevate you beyond competitors who are using paper tickets.
If you are a larger company who strives to use their own secret sauce you will be better served getting a more generic service platform and customizing it to your needs.

Review Source: Capterra
 

Corey from Addison Pest Control of Texas

December 2016

December 2016

The Absolute best software and SERVICE!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The service Workwave provides is golden. We were a small company with limited resources to invest in an IT department. The software is amazing. The service is even better! The whole process from implementation to database management to support maintenance has been absolutely awesome!

We are a much larger company now. We are very efficient and our customers love us. The inside secret is Pest Pac.

Pros

Ease of use.
Ease of implementation.
Awesome follow-up support.

Cons

Everything! There's hasn't been one issue with the product and the support.

Review Source: Capterra
 

Mike from The Master Exterminators, Inc

November 2016

November 2016

PestPac by Workwave

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As a small business it is extremely important for us to be as proficient as possible in our customer service, scheduling and accounting. PestPac provides us with the tools necessary to accomplish this with a multitude of functions within the program. I can assure you if you are able to implement even the basics the program has to offer you will be more successful in your business. A must have for your business and its future success!

Review Source: Capterra
 

Shawn from NaturalCare Pest Solutions

November 2016

November 2016

Super Robust

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

PestPac is so robust, you'll have way more capability than you can likely use, unless you're doing 10 million dollars and up. It is definitely too much for a one man business, but perfect for mid to large sized companies. Usable and efficient for sure.

Review Source: Capterra
 

Liz from Brussell

November 2016

November 2016

Pest Pac is expensive and too difficult to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have been a pest pac customer since 2008. The company sales you on allnthe future that don't actually work. They charge for everything and don't train or explain. We lost money because of pest pac. We process credit card that was not actually charged. The company lost out and pest pac didn't even apologize or their faulty system. They all so have horrible billing. They are expensive and then double charge and will not return or credit unless u bring it to their attention within 30 days.

Pros

The mobil app is real time.

Cons

Not user friendly very easy to make a mistake that can not be corrected.

Advice to Others

Dont belive the hype. You dont need any add on services hey wont work as b they promise.

Review Source: Capterra
 

Corey from Addison Pest Control of Texas
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

PestPac is the Best!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

PestPac has been very instrumental in helping us organize and manage our company. The software is comprehensive, very functional and user friendly. We could not operate at the level we do, with so few employees without PestPac. We estimate we would need an additional 2-3 employees to manage our back office without the software. In addition, we estimate we get between 30-40% more production out of each field tech due to the organization and route optimization capabilities of PestPac.

Pros

Very user friendly.
Thorough and very comprehensive!

Cons

None. We have not had one negative thing to say about pest PAC in over the 10 years we have used it. It is ingrained into the culture of our company.

Advice to Others

Use it! You'll be glad you did.

Review Source: Capterra
 

Ramon from MightyMite Termite Services
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2016

September 2016

Even with minor bugs, I'd still recommend PestPac

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I started working with PestPac via handheld only as a Pest Tech. Then I worked with it for 2 years as an administrative assistant. I transferred to a company that hired me as a Department Administrator. Dealing with PestPac at a management level and an employee level are 2 very separate things. Dealing with it as a technician I was only utilizing it's minor functions with limited access to what I can and cannot do. As an administrator, I have noticed I am utilizing it some of the reports every day. The reports could definitely use some work, but I understand it's a work in progress.

Pros

Customer service. Workwave has definitely got better customer service support than other software companies. I worked with PestPac before for about 2 years. After that I dealt with Workwave and had to help start another company up. Since working with them, I'm learning to adapt to the new technology and the customer service is great. I don't understand how people can complain because all I do is call them up or email them and I get a response usually within the day. If they can't solve a problem right away, they figure it out, and then call me back and teach me how to do it.

Cons

Only issue I'm really noticing is that with the old technology (Motorolla handheld devices), most of the routing on the handhelds seem easier because they can route their day on a map. But with the new iOS (iPhone 6) it seems like there isn't a map for them to work off of. Nor does it give them directions to another property. Other then that, I'd still recommend PestPac to small and large pest control companies.

Advice to Others

Keep in mind what this software was designed for actual field work use. A lot of the reports could use a little more work to make it easier to find and organize some things, but I still prefer this software to say Salesforce when it comes to overall use. Recurring services: one time, yearly, biannually, monthly, bimonthly, alternate monthly, weekly, etc. Keep in mind that you're able to take payments through PestPac as well. Very useful to have for when you're swamped with calls to the office, you don't want to miss a payment, but the technician can easily take the payment over the handheld device. If this software could customize a report for instance to get multiple data in one report rather than have to run multiple reports for the same thing. For instance, I have to check accounts receivable to find out how much money is owed, but then I have to run another report to find out how much money was collected that day. It'd be nice to be able to combine these two reports.

Review Source: Capterra
 

Joseph from Pest at Rest LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2016

September 2016

Great Product - Must Have

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Pestpac has been a great value to my company. I am able to access it from my desktop and mobile phone. With the Marathon Mobile app I no longer need to email each technician their route. They can view, update notes, and even upload photos and documents. Saving time and money.

Pros

It's software allows you to file several city and state mandatory reports seamlessly. Track technician activity to the minute and submit reports to customers instantly via email. It has saved me time and energy and provides customers more control of their account that I could have given them prior to using it.

Cons

I wish the community portal had more answers to the questions that are posted. If they did, this would significantly reduce if not eliminate many calls that come through the customer support line.

Advice to Others

For new comers in the pest control world they may not be able to afford or even need the software if they are a 1 man show. Perhaps they can make a version just for people like that. Like a pestpac starter edition or something.

Review Source: Capterra
 

Robert from Markle Termite & Pest Management
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2016

September 2016

Want to grow your business... Here is the answer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This product, if used correctly will not only help you manage your customer base but will also provide vertical depth to your business.

Pros

Their RouteOp feature is the answer to immediate increased bottom line growth for your business.

Cons

No CRM or marketing automation; leads and sales process needs additional development

Advice to Others

Start Small.... Understand your current business model and how PestPac can bring value to it.

Review Source: Capterra
 

james from Peyton's Pest Prevention
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

This is great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This has been such a time saver for me as a small business owner and the only employee. It makes wearing ALL of the hats much easier.

Review Source: Capterra
 

Dorothy from Armor Pest Control
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2016

September 2016

I really like pest pac!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've used several pest routing software systems, and Pest Pac is by far the best. I love the fact that all users can access the information, and the tutorials are extremely helpful. The fact that I can utilize the tutorials when I need them, on my schedule, is awesome. I recommend pest pac all the time.

Pros

It is super easy to use. It has a lot of features in house, as well as mobile functionality out in the field too.

Cons

Sometimes I have to leave a message for their support team when I have a question, but they always get back with me normally by the end of the day.

Advice to Others

Obviously not all programs are meant for all businesses, but if you understand your business needs you'll be able to insure Pest Pac meets them.

Review Source: Capterra