About RazorSync

RazorSync is a cloud-based field service management solution that features both mobile and desktop capabilities. It is supported on Android and iOS and is designed for small and midsize field service businesses. Key features of this solution include customer management, scheduling and dispatching, field worker management and job estimating and invoicing.

RazorSync sends email notifications and text messages to field technicians reminding them of their work schedules and jobs. The solution features on-site invoicing and automatic updates to customer records, as well as GPS tracking capabilities for offices to monitor and adjust field workers schedules and routes on the fly. Users can store customer records including communications, notes, photos and ...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

440 Reviews of RazorSync

Average User Ratings

Overall

4.36 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(230)

230

4 stars

(153)

153

3 stars

(44)

44

2 stars

(10)

10

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 440 results

June 2016

Lucinda

Verified Reviewer

Time Used: Less than 2 years

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

June 2016

Simplified Service App

We are an Electrical contractor and have been in business over 38 years, mainly new construction. A few years ago we decided to push forward and open a new residential service department. We began to research scheduling programs with the ability to invoice and keep all information stored in one place. After researching many many applications the frustration began! We couldn't find anything simple enough and within budget to meet our needs. Not giving up on our goals yet, I finally came across Razor which was relatively new at that point. The Razorsync website was very informative but I was skeptical so I called. I'm so glad I did because they were able to answer all my questions and explained very thoroughly how Razorsync worked. I decided to take the free month trial and once I downloaded it I knew at that we had found our scheduling app that does it all!!!

Pros

Excellent Technical Support Instant scheduling and dispatch Easy estimating and invoicing both in office and service field You can access the schedule from anywhere! Endless reports You can attach documents to work orders, contract, photos, forms, pics etc Accepts credit card payments Service techs can create their own work orders when emergency calls come in after hours Constant updates to customers, example -en route, onsite, job complete Customers just LOVE this!! GPS tracking on service trucks Customer Portal allowing customers to access their accounts You can make suggestions how to better the app for your use, Razor listens and productively works as a team There is so much more don't I don't use and I cant comment on because we already had resources in place - for example Payroll - we do in house QuickBooks - We use other accounting package

Cons

Updates to the App can be a pain at times, but probably more so for me because the guys in the field call me for their technical support, usually they cant remember the login and panic . So truly not really a con for Razorsync! Guess I cant find a true con, great job Razorsync!!

November 2019

Pavel from MS Home Pool Services, Inc.

Company Size: 2-10 employees

Industry: Recreational Facilities and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

November 2019

What I would like have added or changed

I like it very much it suits our needs very well and I notice a steady improvement. So far the customer service has been great every time a call. I believe over the last 3-4 years we had a technical issue only once when Amazon servers were down or something. Will keep on using it and recommending it to my peers.

Pros

Custom service forms. I can create a standard form for pretty much any need. I like the automatic invoicing and Quickbooks integration, gps locator for field workers and time keeping is also great

Cons

I am not sure if it is a "con" but I wish after I import all invoices from Razorsync to Quickbooks, that the invoices already have the checkmarks for the allowed payment options, as now after I generate 50 invoices I need to open each one and checkmark the 2 payment options (bank transfer and CC). On the other hand that way I may catch a wrongly generated invoice. Another thing I don't like is when I set the recurring services/ work orders and I add a service item when I set up the recurring service (i.e. the cost of the service and a service form to be filled by our employee), the next time I set any service for this client it will include the same forma nd the same service item - so I need to go in and delete those --- is there a way to add service forms and items in a recurring service without having those aper in every later job for the same client?

Reasons for Choosing RazorSync

Yes, I did, but back then when we were looking for that type of software the cost was the main factor, you were very reasonably priced and still are. For a small company, the $10-dollar difference per user really adds up on an annual basis.

Response from RazorSync

Replied November 2019

Thank you for the great review Pavel! We are grateful to be able to help your business. If you ever need anything, please feel free to reach out to us.

February 2017

Anonymous

Verified Reviewer

Time Used: Less than 12 months

Review Source: GetApp


Ease-of-use

2.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

February 2017

A lot of potential, but falls short on some very basic requirements

In many respects we are like most service companies. We receive a request from a customer, allocate the time, material and resources required and do the job. Typically the customer sends us a purchase order via text, email, fax, or the phone call. We have tried various to do programs, spreadsheets, google calendars, geo fencing. RazorSync was a life saver. A solution that eliminated our reliance on many of the tools we were using before. The support was great, and the limitations were minor compared to the benefits. The ability to add default items to each invoice such as driving to site are amazing. The automatic billing from the time the tech clocks on site to complete another amazing feature. The technical support amazing again. Unfortunately that is the wow factor stops.

Pros

Easy to use for the most part, but the training is definitely beneficial. Technical support is second to none.

Cons

There is no field for a purchase order, in our days 99% of our customers use a purchase order. Integration with quickbooks desktop is at best quirky, customers created in razorsync sync to quickbooks but not the other way around. That being said, quickbooks is definitely not the easiest product to integrate with, and their tech support is often sub-par. When a tech marks a job as completed an invoice is automatically generated, which is ok for a project only requiring one visit, but not for one where multiple techs or visits are required. There are some work arounds for that, but not easy to find. When we used the sms to notify the customers that a work order was created and scheduled, most of the customers had no idea who it was coming from. The email send out looks more like an infomercial for razorsync with only a small portion of it displaying our company name and the pertinent information. Attachments can be added to work orders, but not service requests. While this might not be a big deal, at times, it would make a lot more sense to add reference documents, copies of the customer's request or notes to the service request that are visible from every work order, instead of having to attach them to each work order thereafter. The address field can not handle unit numbers at this time, and there were some issues with google verifying the address in some newer neighborhoods, and in order to fix them we have had to re-install the app. At times we have some customers providing us with an address for the work to be done, their phone number and description of the work. The system forces you to enter a name in order to create a customer. More often than not, we just use an underscore. Perhaps there could be some default values in order to speed up the process. I do not need to know more than the customers first name and phone number. The mobile apps are battery hogs on phones, so please make sure to have chargers on hand.

November 2019

Duane from Tompkins Appliance LLC

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2019

RazorSync is great for any sized business

Pros

I like the flexibility that comes with Razorsync. I can make adjustments on the fly

Cons

Inventory management portion leaves a lot to be desired

Reasons for Choosing RazorSync

Integration with Quickbooks and reporting options

Response from RazorSync

Replied November 2019

Thank you Duane for this review! I am glad this has allowed you more flexibility. Please reach out if you ever have any questions!

November 2019

marc from Arctic Refrigeration

Company Size: 2-10 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2019

very good program, with a few minor changes can be great!

Time-efficient , least paperwork more profit!

Pros

price, support, offline capabilities, relatively easy to use.

Cons

QB integration, communication with customers(ex. mail to only one person at a time), miss some intuitive options, no statement or finance charging option

Reasons for Choosing RazorSync

1.cost 2. looked simple but yet has expandable option 3. QB intergration

Response from RazorSync

Replied November 2019

Thank you Marc for this review! I'm so glad we've been able to assist!! Please reach out if you have any questions, our team is always happy to help!!!