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Most Helpful Reviews for Revver
1 - 5 of 895 Reviews
Mark
10,001+ employees
Used less than 2 years
OVERALL RATING:
4
Reviewed November 2021
eFile Cabinet for Financial Adviser
Eileen
Verified reviewer
Electrical/Electronic Manufacturing, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2023
Powerful document management and collaboration
This is a solid and functional platform for document management and team collaboration. Its versatility and useful features make it a valuable tool for any office manager. It would be useful to further explore its capabilities and consider implementing it in project management and internal workflows.
PROSI have been impressed by its wide range of collaboration and document management tools. Its ability to assign access permissions at different levels and version tracking makes it easy for me to maintain control over shared information. Real-time editing features allow team members to work together on a single document, which streamlines communication and improves productivity. The built-in chat function is also useful for real-time discussions. The option of predefined, customizable templates saves time in document creation.
CONSThe user interface design and experience could be improved, as some menus and options can be confusing for new users.
Philip
Accounting, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
Excellent way to go paperless
The tech support staff at eFile Cabinet has been great to work with when any issues have asrisen. As a CPA tech support is everything and if you can't support your product in a timely fashion the product is worhtless.
PROSEasy to use, secure storage of client. I wanted my data management system to be separate from my tax software should I ever want to change company's. Also from previous experiences I need a company that would stand behind their product and was large enough to be around in the future.
CONSAfter buying a license with annual support I was forced to switch to an annual renewal. Shades of Microsoft & Adobe with monthly/annual subscriptions. So as long as you don't mind and annual subscription . . . . . .
Reasons for switching to Revver
I tried ProSeries and their DMS was simply not as good or robust. I had a prior bad experience with Ultra Tax File Cabinet when I left Thompson and wanted something independent of my tax software. I had a great DMS product called Arkworks but then they went out of business and got bought out.
Vendor Response
Thank you so much for taking the time to leave us this review, we very much appreciate the feedback and look forward to providing you with continued support for the success of your business!
Replied August 2019
Gretchen
Insurance, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed November 2019
eFile didn't meet our business goals
Our overall experience with eFileCabinet was not good. Software didn't meet our goals and the experience we had with Customer Support was horrible. They were really nice via chat at first though. They helped us when we had a small technical problem. But in terms of requesting a feature and clarifying what eFile can and can't do was horrible. They tried to confused us multiple times, but at the end they had to agree that eFile couldn't do what we needed. And in terms of Retention - how could you allow users with edit permission to be able to change a document retention? In summary, the mayor problem we encountered was that the EDIT permission from VOEDA is really broad. As a future recommendation please try to have better communication with your clients. If eFile can't do what we need say so! If the feature request can't be done say so! Don't let the client get all confused and making them wait and wait and wait. At the end, as a result, your client will leave.
PROSIt's simple to install, easy to understand and work with.
CONSBefore starting on what we didn't like, we would like to point out that we are using the on-prem software (not the online version). Stating that, the software didn't meet our business goals. We needed a software that allowed us to assign security permissions to users, and even though eFile has some predefined ones, they didn't had what we were looking for even though they said it did when selling us the product. For example, we needed users to be able to download, edit the document inside and upload new documents inside drawers and/or folders. But we didn't want them to have permission to also edit/change the drawer/folder name and/or add subfolders. That would mean that my users can change ALL my folder structure. We were in talk with Customer Support and they asked us to create a feature request which we did. After that they promised us they would send a schedule -which they never did-. We kept writing to them and nothing. We also called and nothing. They didn't follow up with the request as promised. The software didn't also meet our requirement on retention which is really important for our business. Note: Any user can edit the retention of an item if they have "edit permission". We also requested for the retention settings to be only controlled by a system administrator. Nothing. No response. We are still waiting after two months on the "schedule" they were supposed to send us and nothing. We wrote to them a lot and still no response.
Reason for choosing Revver
Because eFile was recommended to us, the software had nice reviews and it seemed simple to use. Customer Support also told us eFile could do what we needed. They were right on only one thing - it was simple to use. But the overall experience with client support was horrible and the software didn't have the features we needed.
Mike
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed April 2020
Good product, WAY too expensive
Overall, I had many customers using efile, not it is down to 2, and they will not renew at the next renewal. The cost is just too high for the service provided.
PROSThe searchablity and security, data can't be compromised by a virus
CONSThere are bugs that may or may not get fixed during an update, and they don't know why.
Reason for choosing Revver
At the time it was a one-time purchase with yearly maintenance.
Vendor Response
Thank you for taking the time to leave us this review, we appreciate the feedback.
Replied June 2020