Braintree

RATING:

3.9

(70)

About Braintree

Braintree is a cloud-based payment processing platform that helps businesses manage online transactions and streamline billing processes. Professionals can conduct risk analysis and utilize machine learning algorithms and actionable filter recommendations to prevent fraudulent transactions. Braintree allows organizations to store encrypted data in Braintree Vault, authenticate user identity before payments, and ensure compliance with PCI regulations. Managers can process recurring billings or subscriptions and receive automated notifications about payments. Additionally, it lets users generate reports to view payment history, transaction disputes and more. Braintree enables businesses to integrate the platform with various third-party applications, such as WooCommer...

Braintree Pricing

- United States: 1.9% + $0.30 per transaction. - Additional 1% fee applies to transactions issued outside EU / EEA. - American Express transactions charged 2,9% + €0,30. No monthly/subscription fees

Starting price: 

$0.30 

Free trial: 

Not Available

Free version: 

Not Available

Braintree reports

Braintree Reviews

Overall Rating

3.9

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

3.5

Value for money

4

Functionality

4

Most Helpful Reviews for Braintree

1 - 5 of 68 Reviews

User Profile

Olivia

Verified reviewer

Retail, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2024

Our favourite payment processor

Overall, Braintree is the superior payment processor in terms of value.

PROS

What I like the most about Braintree is its low fees and secure platform.

CONS

What I like the least is that it’s sometimes difficult to speak to a human to solve an issue. I also find the PayPal relationship confusing.

Reason for choosing Braintree

Price was best with Braintree in comparison to others.

Maegan

Electrical/Electronic Manufacturing, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed October 2021

Pretty Good Software With Some Minor Quirks

PROS

Finding certain transactions is pretty easy, so it taking credit card payments. It does what it needs to.

CONS

This is a very minor issue in the grand scheme of it all, but you wouldn't believe how annoying and inconvenient it is. When taking a credit card payment, if you put a comma in the amount of the transaction (ie: $1,000 rather than $1000), it will not accept the transaction, and brings you back to the same page without the credit card number. It is the most infuriating thing I have ever encountered, and when you have a customer on the phone, asking them to repeat the CC number it is quite frustrating. We also can't connect BT to Netsuite so we have to manually enter credit card transactions.

Reasons for switching to Braintree

I do not believe it was compatible with Netsuite which we switched to from Quickbooks.

Joseph

Wholesale, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2024

Nearly every payment option... All In One!

I have had a great experience overall. They fill the gap between the business owner and paypal, plus they offer integration with SO MANY other payment options. Being able to accept digital wallets is a very future focused offerring.

PROS

I really like the ability to accept so many payment options... Paypal, Venmo, Apple Pay, Google Pay, Credit/Debit... All from one platform!

CONS

The fees for gateways are a little higher than just a credit/debit card. But, the credit/debit fees are lower than pretty much everyone else.

Reason for choosing Braintree

Instead of dealing with all of them individually, I get to deal with just one vendor who handles all of the fine print for a reasonable fee.

Reasons for switching to Braintree

Customer service and attention to the business owner is much improved with braintree over standalone paypal.

Matyas

Leisure, Travel & Tourism, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed May 2022

It's alright if you don't have a better available option

Quite frustrating. We didn't have any other viable option available in our region for years so we had to work with Braintree, but from early on we were awaiting the day we could break free. This finally happened a few weeks ago. Thank you for helping our business accept online card payments in the last few years, but there are simply better options out there at this point.

PROS

When we started using Braintree in early 2019, it was the only available payment solution in our region that was integrated with the online reservation system we are using. So what we liked most was its availability to us, and we weren't too picky about the other aspects as long as it was usable, which it was. We recently discontinued the use of Braintree since another, better option became available in our region.

CONS

The software itself works okay but the security / anti-fraud settings that we had to apply were determined by Braintree based on the account activity. A year or two ago, we had one instance when someone was trying to use multiple cards during 1-2 days (possibly with crooked intentions) and as a result, we were obligated to change our security settings which are still in force today, and which resulted in that a number of honest customers weren't able to finish their booking since then: if they make 3 of any tpye of mistakes during the payment process, the card and/or email address are blocked for the transaction. Meanwhile, no suspicios activity has been seen on our account ever since the one incident. Our billing address changed in 2020 (!) and support was still not able to update it on the statements, it had something to do with a different intermediary partner that we had to use through Braintree because of our region (Hungary). We just gave up writing emails about it at some point. Being able to accept Amex cards through the software was also a painful process that took several weeks at the very least. Customer support is friendly but really slow in dealing with issues. We had numerous issues that took months (!) of emails to resolve, but I should also note that was during COVID times.

Reason for choosing Braintree

Paypal's outrageous fees is like straight up larceny and this was the only available option (also a PayPal company).

User Profile

Azizah

Verified reviewer

Telecommunications, 5,001-10,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2022

Good solutions for payment processor

PROS

Braintree is a trustworthy and straightforward online payment service. PayPal's accreditation bolsters the software's stature for safety and dependability. Membership invoicing solution that is both convenient and unrestricted on an international scale.

CONS

No in-house technical specialists control system implementation choices like Shopify integration. Hence, you must rely on 3rd party developers to install new elements or manage client connectivity circumstances.

Reasons for switching to Braintree

Zoho Subscription lacks of integration with popular eCommerce provider.