NorthRow
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Most Helpful Reviews for NorthRow
2 Reviews
Kevin
Financial Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
NorthRow is a Terrific Solution That We Recommend to Everyone
NorthRow has enabled us to undertake the kind of fraud and bad-actor risks, particularly in an automated fashion.
PROSEverything - a superior product. We especially like the quantification, which enables our automated fraud-detection processes.
CONSWe haven't had any problems with NorthRow, and when we have questions, the customer service is terffic.
Reason for choosing NorthRow
The main reason was NorthRow's quantified ratings, which was essential to our automated fraud-prevention system.
Reasons for switching to NorthRow
The main reason was NorthRow's quantified ratings, which was essential to our automated fraud-prevention system.
Vendor Response
It's truly amazing to hear about your experience with our solution, Kevin! Transforming financial crime risk for our customers has always been the goal, and we're glad to help you achieve this. Thank you so much for taking the time out of your day to leave such an incredible review.
Replied September 2022
Michael
Investment Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2022
Northrow is a capable and useful tool to use
Generally the experience is a good once but I have suggested process improvements above. Northrow is a very easy system to use but you do need to evolve and become more efficient to your client's needs and requirements.
PROSIt was easy to integrate into our business and to use from day one. The features are straightforward to use and the results are efficient to analyse.
CONSWhen we add comments to each client search and then extract the pdf report the comments do not come out on the report. We have mentioned this process improvement before and were told that this would be incorporated but to this day there has been no improvement. What is the purpose of having the ability to write notes and comments which do no get reflected on the due diligence report? When also conducting an AML check against a company that has three beneficial owners. The report will show results against the three beneficial owners but it is not grouped up. So you are constantly looking up and down the report to see the results. It would be far more efficient to have the ability to group results under each respective individual to then analyse the results. Again as a firm we have suggested this process improvement but still no change. You also need to include all the years of birth from 1900. Currently it has 1900 and then jumps to 1922. The years 1901 to 1921 are missing. We recently had a client who was born in 1920 and we were unable to conduct an AML search on their name as we didn't have the ability to select 1920 as a year of birth. Your support team had to do a manual check from their side but this process took well over two weeks to resolve. This was not efficient with regards to meeting our SLA's and in terms of treating our clients fairly.
Vendor Response
Thank you so much for your feedback, Michael. We really appreciate you taking the time to share your experience with us. It's great to hear about the integration process alongside meeting your requirements. As per the improvements, this is all valuable information and has been forwarded to the product team to address further, and we send our apologies in regards to the lack of efficiency. We recently launched our new end-to-end compliance solution, 'WorkStation'. While we understand your frustrations with the issues at hand, these areas have been addressed within the platform, and we will have a representative reach out to you shortly to talk about the matter.
Replied September 2022