SmartSurvey
About SmartSurvey
Awards and Recognition
SmartSurvey Pricing
14-day free trial, no credit card required. Basic: free Pro: £30/month (£360/year) Business: £40/month (£480/year) Enterprise: £85/month (£1020/year) Business Team: £30/user/month Enterprise Team: £75/user/month Enterprise Plus: POA nonprofit organisations up to 40% discount students up to 50% discount
Starting price:
£45.00 per month
Free trial:
Available
Free version:
Available
Most Helpful Reviews for SmartSurvey
1 - 5 of 101 Reviews
Anonymous
201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
HR & Quality Manager
We have been able to use the product to collect feedback from external users, communicate and consult with our own workforce, data capture for reporting and beyond. Functionality for creating surveys and reporting exceeds our requirements.
PROSEasy to set up variety of surveys depending on your output requirements. Excellent reporting functionality.
CONSWe haven't experienced any issues with the product.
Reasons for switching to SmartSurvey
Cost and more suited functionality.
Janine
Arts and Crafts, 1 employee
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed October 2020
Basic Account Is Perfect For The Small Non Profit
I user the software to collect data for a book club. It's absolutely perfect. The users have responded very well. The reporting features ate very comprehensive. I love how I can choose the option to receive an email each time someone responds.
PROSBecause I am an occasional user, I am very happy to have the option of a free basic account, with the option to upgrade for enhanced features should I ever need to. It's the perfect way to try out the software and whilst there are restrictions on the features, numbers of questions and the number of surveys that can be sent, for the occasional user with less than 100 responders per month, it's absolutely perfect. The software is very feature rich even at the basic level, and were I a company I would not have any qualms about paying to use the advanced features. It's very user friendly and easy to use even for the beginner
CONSIt would be great to have the option to renumber or re-order survey responses, or to print a summary. At present I don't have the budget to upgrade to acquire these type of features as they are "nice to have" rather than essential, but it's certainly something I would consider.
Reason for choosing SmartSurvey
The free basic option. Because it is for life and not a free trial I am very loyal and recommend to all my friends, many of who have bought paid accounts. Because I only really use it once a year for about 50 users, a monthly fee doesn't represent a very good return for me. It would be nice to have the option to upgrade and downgrade in 30 day slots for a one off non re-occuring payment. I would certainly consider this.
Finlay
Used free trial
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed April 2017
Review smart survey
I signed up to smart survey as it had very good reviews from what I had read. The main reason I paid for the subscription was because I thought that one of the features was that you were able to gain responses for your questionnaires. However when it came to purchasing it this was not the case and I didn't feel the money I'd spent on the account was really any different to the free account I had previously. Maybe if there is a short tutorial or a help button that has small sub titles with descriptions of the various features relevant to what you are actually using the software for
Thais
Environmental Services, 1 employee
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Very easy to use survey and a very good customer service!
I run a survey every year to ask residents to carry out a bird box survey in several developments. Smart survey has been a very good platform to do this.
PROSI have used this software to organise a bird box survey for the last two years. The best feature is the easy of use, you do not need a lot of time to get acquainted with the features. Also, it is a British software- I like to go local when choosing apps etc.
CONSI guess every time I want to set the ending time, I have to ask google. Maybe make that more obvious? But that is just me as I used it only for 4 months every year, so from year to year, I forget!
Reason for choosing SmartSurvey
Literally because it is British.
Vendor Response
Hi Thais, Thank you for taking the time to leave a review. It's great to hear you enjoy using SmartSurvey. I will pass your feedback on to our product manager. Kind regards, Neil
Replied September 2020
Charles
Non-Profit Organization Management, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2017
Extremely easy to use questionnaire software, suitable for both small and large organisations
Affordable, flexible questionnaire design, administration and management
PROSIt is very easy to set up a questionnaire, and there is a very good range of question types and answers. Images and video can be embedded in a question, broadening the design. The design-test-redesign cycle is well implemented. The whole questionnaire can be easily branded to give a unique look. Deployment is simple, and with multiple versions easily set up. Usefully for a forum, it is possible to produce a print copy of on-line survey with ease, so that the same questionnaire can be used on street stalls or visiting where online use is not possible or low. There is also support for publishing links to the survey via social media such as Twitter or Facebook. Analysis facilities are good, with basic summaries and a frequency count of answers immediately available. This aids continuous tracking of the survey. There are good export features, so data can be moved to Excel or R for more detailed review. I found this a very useful software suite and can wholeheartedly recommend it. The speed at which a survey can be prepared and sent out, and distributed via a variety of means such as email lists, social media or web sites makes it a very effective tool for carrying out a wide variety of consultations, such as in planning and community surveys. Local authorities would benefit from a slightly more expensive version that could allow them to get to know their community views in greater depth.