WellnessLiving
About WellnessLiving
Awards and Recognition
WellnessLiving Pricing
Starting price:
$49.00 per month
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for WellnessLiving
1 - 5 of 470 Reviews
Kaysan
2 - 10 employees
Used unspecified
OVERALL RATING:
5
Reviewed December 2023
WellnessLiving Review: Get Started & Don't Look Back.
Chris
Verified reviewer
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2018
Migrated from MindBody, not happy with pricing, app, limitations on billing, Ezidebit fees, Support
Streamlined my business and this software are integrated with my website, Facebook, a customised app, just to say the least.
PROSGraphical interface, simplicity with managing a class, group sessions and appointments. Switching from MindBody was so easy as functionality appears to be similar but in almost every service, much better! They make it simple! Sending SMS or txt messages within Australia is included, well free, as it's bundled in my monthly fee. My team have all picked up how to use the new platform without any formal training! The support is responsive and quick, reporting is fantastic and I am finding new reports even now to help me with managing and running my business. There seems to be a higher level of knowledge within the WellNess Living support teams also, rather than just basic call centre people at MindBody that don't seem to know the product and escalate almost every time you call. I initially thought I would save money by switching to Wellness Living, and I certainly have, but I have also tightened up my cash flow thanks to the enhanced functionality, with my staff more empowered to ensure clients are paid up as well as the app allowing for very easy payment of outstanding balances in just a few clicks. Payment plan functionality is new and fantastic, so I can't forget to bill a client say every week to pay off a past debt or lump sum payment over a period of time. The interface for MindBody is old school and the accounts section gave me a headache, often with clients confused with receipts and invoices. Far prefer the new colourful graphical interface and the simplicity!
CONSI thought being in Australia would cause concerns with support queries due to my time zone, however, the online knowledge base has been fantastic with short videos to show how to do things and because the support team have been fast, combined with having an easy transition to this new platform, I cant say this has been a real problem. I didn't realise how much I could learn from short video's, and so quickly. The customisable SMS's and emails required a little work to suit my business. I personalised the new client 'Welcome SMS' to include a direct link to a page on my website as well as include a link to an app for the "Gift Receipt" SMS and email, but I guess this would be more setup / configuration concerns that one would go through initially?
Vendor Response
Hey Chris! Thanks for leaving your awesome review. At WellnessLiving, we understand that your success is our success, and that business owners like yourself need your management software to work perfectly for and with your business, no matter where you are in the world. That is why we have put so much energy into creating the right solution with the right features for you, and making sure that everything always works exactly how you need to grow your business in the direction you want. Thanks again for your review and we look forward to helping you streamline your business even more in the coming months!
Replied January 2018
Jason
Sports, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2024
Wellness living review
Overall we find excellent features in the product and it makes running a busy business much more autonomous. It gives are users far more options and choice because of this.
PROSThe features suited my business needs 95% and it was cheaper than my previous package which did similar things.
CONSCosts rose after the first year and bespoke items like the mobile app increased by a lot. It felt like these static products were being hiked in price for very few feature additions. We ended up cancelling the bespoke app due to the price rises and actually found not many of our users utilised it.
Reason for choosing WellnessLiving
Price was better than mindbody for very similar features within the product, that we used on a daily basis
Reasons for switching to WellnessLiving
Costs for mindbody were rising as several price hikes took them above and beyond the value the product offered
Vendor Response
Dear Jason, Thank you so much for taking the time to share your positive experience with WellnessLiving! We're thrilled to hear that our features have been a great fit for your business needs and that you've found value in our platform. It's fantastic to hear that WellnessLiving has made running your busy business more autonomous and provided your users with more options and choices. Your satisfaction is our top priority, and we're committed to providing you with the best possible experience. If you ever need assistance or have any questions, please don't hesitate to reach out to us at support@wellnessliving.com or leave us a voicemail. We're here to help! Thank you once again for choosing WellnessLiving. We appreciate your business and look forward to continuing to support you on your journey. Warm regards, Anthony S (Marketing Specialist)
Replied April 2024
Erica
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed October 2021
Stressful and major headache
After several emails back and forth they have agreed to refund the charges that they charged without my approval but this software has been nothing but a pain since we started it. Between features and scheduling not working right and clients not being able to access the schedule we are in the process of switching services to something that will actually help my business not limit it.
PROSI love that this software allows me to have my clients sign waivers before ever stepping into the studio and that I am able to require new clients to take our intro class before any other class.
CONSThis software is very hard to navigate and does not link well to our website. Most people who try to just see our schedule on our website end up contacting us because the system says there are no classes available which is not the case. My potential clients do not like that they have to create an account before they can see any information and payments are a hassle. We have a square kiosk in studio and while it claims to link up I have to basically use 2 systems to process the payments which is beyond annoying. To top it off I just learned that they have been charging me for online services for the last year that I've never used. You can't cancel extra services on their own or change your plan you have to call customer service and then they assign your case to a specific representative whos schedule may or may not be convenient to your own schedule.
Reasons for switching to WellnessLiving
I needed more features and what I thought would be ease of access for my clients.
Vendor Response
Hey Erica, Thanks for taking the time to write us a review. We're really sorry to hear that you're having issues with the Schedule, we actually designed that feature to be really simple and easy for clients to use! You mentioned that no classes are shown as available even though you have added them, so this sounds like a few settings need to be changed in your account set up. It's great that you also mentioned having to use 2 systems to process payments, we actually have an integrated payment processing solution for this exact reason - so you can process payments with just a few easy clicks, all in WellnessLiving, without having to use any additional platforms! We'll have a senior rep. on our support team reach out to you to help walk you through making these simple changes, they'll be glad to answer any other questions you have, and you'll see why thousands of businesses love to use WellnessLiving everyday. Aiden P. (Customer Advocate)
Replied October 2021
Ruth
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
A critical tool for our business
We have had a positive experience with WellnessLiving and it is a critical part of our business. The customer service support is excellent when we have encountered issues or had questions. The functionality is intuitive to use and is robust, even for special uses. Highly recommend!
PROSEasy to configure Intuitive to use, both on the back-end and client interface Robust functionality Excellent customer service Extensive reporting capabilities
CONSSubscription rate increases Some features, such as events on the Achieve app, only available with upgrades User forums a bit confusing to use
Reason for choosing WellnessLiving
Mindbody is expensive and poor user interface StudioGrowth had nice features and interface, but not as robust as WellnessLiving
Vendor Response
Dear Ruth, Thank you so much for your glowing review! We're thrilled to hear that WellnessLiving has become such a critical tool for your business. Your satisfaction is our top priority, and we're delighted that you find our platform easy to configure and intuitive to use. It's fantastic to know that our robust functionality and extensive reporting capabilities are meeting your needs. And of course, we're honored that you've found our customer service to be excellent—we're always here to help whenever you need us. We appreciate your feedback regarding subscription rate increases and feature availability. Rest assured, we're constantly working to enhance our offerings while keeping them affordable for our valued customers like you. If you ever need assistance or have any questions, please don't hesitate to reach out to us at support@wellnessliving.com or leave us a voicemail. We're here to ensure your experience remains exceptional. Warm Regards, Anthony Spagnuolo
Replied April 2024