It is the best update to quoting glass in my 30 years in the business.

I love the automated follow-up feature. The follow-ups are prescheduled. Your customer is receiving a follow-up on a previously bid job while you are working on new bids.

The update is not as user-friendly as the previous version. I think there are lots of unnecessary clicks that have to happen to get the same result as before.

BidClips software is extremely easy to learn and use. Once you get started using it the process is very self explanatory. The ability to create a service request for a customer, have all of their information in once place where you can easily gather information and details from them, communicate in real time with them via chat and sell the job is great. Not only that but communicating internally with colleagues within the same request is a great feature to keep all of this customers information and info pertaining to the job in one "ticket" helps with communication and organization so nothing is overlooked or missed.

There isn't anything I can really note that I dislike or find as a con, other than the new contact feature not defaulting to the customers previous service address when you select their contact to build a new service request. It would be nice if it defaulted to the last service address used, then if needed allows you to change or modify the service address while building the new request.

Getting preliminary customer info about what work needs to be preformed

Final Payments not getting entered into our POS without error

Better understanding of specifics for proposing work

The ability to communicate and share images with the layers of information is unmatched. The canned messages and structure and great for managing the flow of information and allows us to easily reach out to the customer on a number of platforms. Additionally, the ability to have a customer make payments while we are closed has proven to be so helpful!

There have been a great deal of changes since we first signed on with Bidclips and I would be more comfortable if there were less changes. There seems to always be something new and I don't ever feel 100% up to speed with updates.

From the product to the support, I don't have a better experience with any vendor. The team is fast to answer questions and provide support/training...as well as the customers love the product and experience they get by using it. We save so much time and expense by working with our customers through BidClips and each of our team members enjoys the work flow from the user experience.

The templates and ability to see all communication in one place is so helpful.

Doesn't integrate with our operations software currently.