Site inspections have come a long way over the past few years, and Truepic Vision has been a game changer for us.

Speed, ease of use, ability to authenticate images, customer support.

Nothing, I highly recommend getting a demo and partnering with Truepic.

AMAZING! From day one when I clicked "contact us" to now. It has been great working with you all. I recommend Truepic to all our clients if they are looking for onsite vendors. I also tell my boss all the time that I would go work for truepic :)

My favorite thing about Truepic is how reliable it is. When we find an issue with reviewing videos or any questions that we have, we will get a response from [sensitive content hidden] or the support team the same day. A lot of other vendors we use, it takes days at the most to receive a response. Another thing I love is how when we suggest ideas on improvements, Truepic will go back to the development team to see if it's doable or provide other ideas on how you all can make it happen. Equifax has suggested a few things that I believe have benefitted other clients. One example is geofencing. A client can't complete an onsite if they are outside 100 meters. ABSOLUTLE GAME CHANGER!

I truly don't have anything that I dislike

Our overall experience with Truepic has been exceptional across all levels of service. The responsiveness from our [sensitive content hidden], and the technical support team has been outstanding. Truepic offers ease of use and expedited services that significantly streamline our claims process. A notable benefit is the elimination of the need to dispatch third-party inspectors for evaluating trucks under warranty repairs. This has not only improved efficiency but has also contributed to a more seamless and cost-effective operation.

Truepic offers us peace of mind with its digital inspection platform—an uncomplicated and efficient solution for obtaining verified, trusted images and videos directly from the servicers handling truck repairs under our warranty. The process is seamlessly simple for servicers, ensuring no delays for our customers. Additional advantages for our company include swift processing, user-friendly interface, real-time image authentication, and top-notch customer support.

We've only encountered issues with servicers who don't provide employees with a company cell phone or tablet, facing reluctance in using personal devices for photo capture. Additionally, we've observed instances where photo location accuracy is not 100%, with a few cases noting that the registered location could be the neighboring building.

Overall my experience with TruePic has been great. The people there care about their product and are always innovating new ideas to better serve their customers. The simplicity of the product gives me full confidence that I can put this in my customers hands and they can run with it.

Ease of use is perfect for TruePic. They provide simple solutions to simple problems and do not try to do too much. This allows us to easily and remotely train our customers on how to use the product and not have to worry that they will struggle to provide us what we need.

The customer experience around multiple inspections has caused some headaches in the past. Additionally while to be expected there can be some issues with functionality when internet is not possible (not sure if any solution exists for this)

TruePic inspections are much faster and easier than traditional physical inspections.

Some customers don’t like having to complete the inspection from their cell phone.

From initial meetings, trial period, onboarding and API integration, and on-going support, Truepic has been highly responsive.

Truepic Vision, while effectively collecting critical data, enables us to stay current with available technologies. Our customers appreciate that we've integrated today's technology to make their processes faster and easier.

I do not have any comments for this category.

So far it has ben fantastic! We had a title vehicle deal for $90k that was ready to "fund". The Truepic linnk was sent to the seller. We could see the from the pictures of the vehicle looks great. However when we asked for a video of the vehicle operational, the vehicle would not start. After investigation we found out the batteries were installed backwards which shorted out the electrical system and the Customer declined to accept…The deal is now withdrawn and saved us an unhappy customer and $90k in funding

Ease and quick turn around time of the system

End users not willing to use it. afraid it will get their personal infomration from their cell phone So we will send an email instead

Our overall experience has been great and our customers enjoy the easy of use.

The thing we like most is the easy of use and the fact that we get the report quickly.

The only issue we have is when customers have multiple properties to inspect. They don't have an app that they can log into and view all their pending inspections or inspections they have done in the past.

Truepic has been great to work with. The product is easy to use, and customer support is outstanding.

Truepic is an easy-to-use photo and information capture system that makes our field inspection process more efficient.

I would like the report to be more flexible and customizable. There is just one standardized report.