Having worked for large, hotel chains my requests for system functionality, and looks and response time are complex sometimes. The team from STAAH have been outstanding to solve everything and exceed my expectations. Working day and night to get things done. Also the non-STAAH related contact, whats happening in the industry, or hints to do things better is invaluable - more than just a channel manager; a business advisor.

No major issues, and when there are (as there almost always are) the communication is very clear and timely and fixed as soon as they can. Good and easy to use, and always updating the software to make things easier to use based on our needs, and the changing market needs

Could connect to more PMS systems but they are also working on these as a whole and also on requests when needed

STAAH is very user friendly and we didn't have much difficulty training the Team to use it. Room and rate distribution is much more efficient vs handling online distribution channels individually via partners' extranets.

The ease of use and real-time update of pricing and room allocations are a plus. Haven't had the chance to try it for a longer period of time, but was quite satisfied during the trial phase.

During the time that we tried the software, two-way integration with our current PMS was not yet available.

Extremly long setup time some employees have not been trained well at time of setuo, BE translation not complete and not sufficient, sometimes reservations do not arrive to PMS

when working correct it saves some time and manual work

multi language feature full of bugs

Staff Experience: Jamie has show her enthusiasm & professionalism in booking engine & marketing strategies, she was expertise on IT knowledge such as communication tools, HTML coding & etc. She also a good tutor & take initiative to follow up client regularly. I have learned a lot valuable knowledge, it is good to know & discover the latest market trend from her. She has success show STAAH is a part of valuable & trustworthy of channel manager Group Admin Login experience: 1) Home page -Profile icon doesn't show logout annotation while others page such as properties & group stats was appear. 2) Settings - It kinda weird if home are insert to selective section, display setting not sure what can do for it. Also it doesn't have change password function. 3) Category merging - Search property & properties category merge it together if possible, search property are very useful but if it can display all properties at the first then sort out, it will be more convenient for us to manage properties. 4) Properties category - Properties overview looks good, but appreciate if can add a button which is login to specific property admin page instead of click the properties to login would be more perfect. Admin Page Experience: 1) Simplify the words more efficient for us to navigate the right category, such as instant - Channel Manager, Convertdirect - Hotel Website. As you know, Our staff knowledge & reading language are limited & prefer make it ease/simple for them to navigate the right category. 2) Channel Email Format - I would like to request if the voucher that sent to us are breakdown the commission that charge by Online Travel Agent so it easy for my account department to monitoring. 3) Event Calendar - Add Insert the date range to the calendar instead of click 1 by 1 to the date, we do have promotion if such as chinese new year promotion, we would like to remark say whole week, however we have no choice click 1 by 1 to the date. Imagine if the promotion long running for 1 month, hence we have to click 31 times to set the event flag. 4) Inventory grid - I have try copy across, it works well but it just can begin from the current date, unless bulk update from the date range you desired. Copy & paste function not sure is my problem or system problem, because i try copy & paste but it doesn't show the amount that desired rectify, same with Bulk Update > Rates> Update rate. Availability also do not have copy & paste function too.

Centralized, Manage & Monitor availability & rates on Online Travel Agent in one click with channel manager - STAAH. It also come with mobile apps, this is the thing i need to admire & praise.

I do like the improvement, but appreciate if you can announce the new features through email so i can present to our staff. I have do manual guide for them but if it's major changes, it would be consume time for me work out on manual guide. Other than announcement, i also suggest if STAAH can provide every section of up-to-date features for my staff review.

From the start the process was easy, and the system easy to navigate around. The support staff are always on hand to answer my simplest of questions. We transferred 5 hotels from another system to STAAH and required this to be done within a 2 day window, given it was a Friday at 4pm we asked for this to be processed, and STAAH did it, without question or complications. We continue to add hotels to our group, and STAAH always come to the party with the set up and link them up very quickly to OTA's. The ease of the system is great, and quick.

Its quick and easy to understand. All too often in this industry we are left to "figure stuff out", STAAH have made this very easy to "figure out", although, they actually have people on hand to help you, on the phone, some system providers are email only, STAAH is on the end of the phone, which makes a huge difference in this day of "instant communication"

cant think of any to be honest.