Jonas Chorum
About Jonas Chorum
Awards and Recognition
Most Helpful Reviews for Jonas Chorum
1 - 5 of 59 Reviews
Tyson
Verified reviewer
Hospitality, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2020
A great cloud based PMS
We enjoy Jonas Chorum in our hotels. [SENSITIVE CONTENT HIDDEN], our account manager, is extremely helpful and prompt.
PROSCloud based and usable on most web browsers! It's so great to not have to worry about managing servers and having access to the system wherever you are. The mobile app is helpful on the go and also having the Cloud Sync option to be able to use the PMS when the internet happens to go out in your area is a must.
CONSAlthough the Chorum team is very open to feedback, at times, enhancement requests can take a long time to be implemented.
Eric
Hospitality, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2019
Don't Be Fooled By All The Flashy Start-ups, Chorum Is a Solid Performer!
The set up, on-boarding, and continued customer service are all excellent. We've only had the product less than a year and they've already rolled out 2 significant updates adding many welcome features. We currently have 5 properties on the platform and all are happy overall. As a big warning to all: We spent a lot of time researching and piloted two other PMS before this which costs our company a lot of money. All I can say is don't be fooled by clever marketing and slick looking screenshots. There is a big difference between a PMS created by a bunch of software engineers and a company with a history of creating solid PM software. Even though we did our due diligence and were assured by other vendors it was the right choice we got honeypotted twice. While Chorum isn't the most cutting edge looking PMS, they have the experience and knowledge to create a solid PMS that is easy to learn and can be still be used by larger hotels.
PROS-Cloud-based with nice app than managers can use to get updates as well as can be used by HK and Maint. -quick resolution to any issues, chat function is particularly great, often within a couple minutes you will be live chatting with someone. -true infrastructure of a PMS that knows how hotels operate. -Kaba door lock integration has been a big hit with FD who used to make keys manually and can now just auto make keys right from folio with correct room & # of days. -EMV keypads integration was also important move for our company and the Chorum integration also allowed us to eliminate reg cards by capturing signatures and storing in folio. -Group function is not perfect but still very functional compared to competitors we have used and considered. -Nice dashboard and ease of check in and check out -Easy to learn and navigate
CONS-Reports are weak, hoping a future update soon improves reporting section vastly. -With all the emphasis put on data these days as well as great BI software available they could build or partner with I would like to see much better reporting. -Don't get me wrong they still have the reports you need and they function better than the garbage start-up PMS's we've used. But they're still light years apart after you've used analytics on TravelClick or Cloudbeds for example. -Examples would be the Room Sales report has a 90 day max range? some reports have 28 day max range, some 31, some 8 weeks? It's data, I should be able to pick the range I want. I would also like to see pick up reports and better selection overall. -Anyway as an RM I might be more selective about this than others and overall the reporting is still better than other PMS we have used, accounting is particularly happy with ledger reports, etc.
Reason for choosing Jonas Chorum
Our company did have a history with MSI so converting from NiteVision to then MSI CloudPM (now Jonas Chorum) was a simple transition and also well received by staff. Also Chorum was one of the few preferred PMS choices to roll in our Best Western property.
Reasons for switching to Jonas Chorum
FrontDesk Anywhere was a completely useless PMS not suited for any real hotel to use, our company had to write off more than 10K in unresolved accounting discrepancies because of bugs and reporting issues that were never resolved.
Brian
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed September 2022
Former Jonas Chorum user
I would strongly recommend that any one looking for a new PMS stay away from Jonas Chorum. Leaving Jonas Chorum has been an unpleasant experience, but a necessary one, as Jonas Chorum decided to , in the middle of the year, to charge us an exorbitant cost to continue viewing payment information and to also require us to direct all of our credit card payments through an additional third party of their choice. We had no choice but to pay this unnecessary fee (which they will claim is necessary and likely now is for their product) in order to continue using the PMS as needed. After leaving, they denied my refund request for unimplemented services (a significant amount of money) and further demanded we pay a full year as a termination penalty for failing to provide them with 90 day notice of termination, which was nowhere outlined in the contract. How was the PMS itself? Difficult rate changes, ridiculous fees to have Booking.com/Expedia interfaces, user lockout is on a 1hr time lock that cannot be reversed even by technical support, and among these things and others, it can be slow. Why did we stay? The inconvenience of changing. We did not purchase the OTA interfaces, and lived with managing rates and inventory individually on Jonas, Expedia, and Booking.com, and although it would not be easy to later audit which clerk made changes, we made a special lockout user code for when someone would inadvertently lock them self out.
PROSLeaving this software for another PMS that included OTA interfaces, call accounting interfaces, and that did not require us to give them and/or a third party an additional revenue stream from our debit/credit card payments.
CONSExhorbitant charges to view payment information and extranet interfaces. Requirement that all credit card payments be processed by third parties of their choosing.
Dennis
Hospitality, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Chorum PMS is better than our previous PMS in EVERY way!
From the initial sales meeting with [sensitive content hidden] , to the setup and coordination of the launch with [sensitive content hidden] and the rest of the implementation team ([sensitive content hidden] was a big help too), everything was fantastic. We had a very aggressive timeline that they were able to meet, and the entire process went smoothly. We launched on our anticipated day. This was my first PMS migration, but I have other members of my team that have been through one, and they believe that this was the smoothest experience they've had.
PROSI like the speed and responsiveness of the system, the cloud functionality, the ability to save reports, having our credit card settlement built into the PMS, having the ability to use an app that makes housekeeping and maintenance operations more efficient, the ability to multitask on multiple systems, the list goes on.
CONSWe have had very few issues with Chorum PMS.. A few requests we've had have already been addressed.. At some point we may request the ability to add a criteria for building, and we think a few reports could use some additional information, one we've already put in an enhancement request for, still hoping that can be implemented.
Reasons for switching to Jonas Chorum
IQpms had many issues with speed, you couldn't multitask, it was built for a property management company, not hotels. Many technical issues that were never getting addressed. Forced into a new payment processing system with limited notice.
Nancy
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Good decision
Very happy with Jonas Chorum. Easy to use.
PROSJonas Chorum is very easy to learn and use. The remote access is a definate plus.
CONSThere is nothing that comes to my mind that is terrible about Jonus Chorum.
Reason for choosing Jonas Chorum
Features, Ease of use, Price
Reasons for switching to Jonas Chorum
Opera was too expensive and was no longer a requirement for us to have. Customer service was bad.