About Infor HMS

Infor Hospitality Suite is used to manage a wide range of properties but is typically recommended for hotel chains, campgrounds, resorts, cruise lines, casinos and government lodges. The system offers integrated hospitality management applications including front desk and property management, yield and revenue management, central reservations, housekeeping, CRM, financials, business intelligence and maintenance management.

Most Infor Hospitality customers are using the product to manage the online and offline guest experience within properties. The solution can be implemented on-premise or over the web as a hosted system. Infor Hospitality offers mobile applications that may help track check in/check out time for guests, automate housekeeping and ma...


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Supported Operating System(s):

Web browser (OS agnostic), Windows 8

5 Reviews of Infor HMS

Average User Ratings

Overall

3.40 / 5 stars

Ease-of-use

3.5

Value for money

2.5

Customer support

2.0

Functionality

3.5

Ratings Snapshot

5 stars

(1)

1

4 stars

(1)

1

3 stars

(2)

2

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 5 of 5 results

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October 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

October 2018

True Cloud PMS

Pros

Infor HMS is a progress PMS solution, where new enhancements are released every quarter. Initially, our experience's were not great in 2016, as HMS was somewhat lacking in features. In 2018, we have integrated practically all our system's in Infor HMS, delivering best in Class functionality. Paperless check-in via IPad is the best product out there. Housekeeping Mobility, saves your business 12 thousand a year, as its included FOC! New check-in app allow's you to provide VIP Check-in Expierence like no other!

Cons

The new enhancement's do come in wave's, and mandatory. Takeup of new changes can be quite challenging to some.

February 2020

Abigail from Woolley's Classic Suites

Company Size: 51-200 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

3.0

Functionality

4.0

February 2020

User Friendly!

I think its user friendly, but could use some change in its customer support features.

Pros

HMS is incredibly user-friendly. It is easy to navigate using the drop down menus, and its bright, bold pages make it easy to read. Everything is fairly straight forward.

Cons

I do not like the customer support options; often feels like phone tag and representatives can be hard to understand. HMS would also slow down somewhat regularly, causing a negative impact when we made reservations or checked people in, as we would be waiting a while for things to load.

October 2017

Astrid from Margarets Forest Holiday Apartments

Company Size: 11-50 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source


Ease-of-use

3.0

Value for money

1.0

Customer support

1.0

Functionality

4.0

October 2017

Expensive

Would like to upgrade to something else, but finding it difficult to find system with just the right amount of features as this one.

Pros

Reliable in performance, friendly support team, unique in that it offers features other programs don't.

Cons

No longer caters to smaller hotels. Using an old (2006) version called Portfolio at the moment, but I'm stuck in the past, as there are no upgrades/alternative options available.

February 2018

Marianna from Hotel Union Square

Company Size: 10,000+ employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

2.0

Functionality

3.0

February 2018

HMS uploaded new features. Not too crazy about it.

It is easy system as opposed to other programs I have worked on. Also I can log into program from home, or other window options.

Pros

The drop menus are self explanatory. Functionality is easy to work the program . Easy to log into the system from different windows.

Cons

Not crazy about printing or separate folios. The screen does not show what you want to immediately print. And there is a long pause when printing.

January 2018

Perrine from Hôtel

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

January 2018

Waste of time

Pros

You can choose a lot of different options to personnalize HMS for you hôtel. The support is always friendly as I have to contact them almost every day (which is not a good point of course).

Cons

I use HMS since less than 6 months and I already regret my last software. Never seen a software so slow. Be patient, very very patient and ask your customers to be too. Too much crashs on the system, the support knows some of them but they can't do anything about it... Updates at any time without informations so you can't work for a moment and you don't even know what was the updates. Who made it, seriously ? Someone who's never at the front desk, for sure ! Sorry if there's mistakes, english is not my birth tongue. If you have to change your software, definitely don't choose HMS. Infor needs to improve and works a lot on it !!