Innkey PMS Software

4.84 / 5 (44)

About Innkey PMS


InnKey PMS is a cloud-based hotel property management solution that is designed for small to midsize hospitality companies such as independent hotels, hotel chains, resorts, inns and lodges. The solution can manage multiple properties with a single login and data can be consolidated by region, concept or brand.

Key features include reservation, management of material, laundry, housekeeping and point of sale (POS). The reservation feature helps in displaying bookings with guest names, which are color-coded to denote a confirmed booking, bookings on hold, wait-listed reservations and new requests. The information regarding room bookings such as the number of rooms occupied, average room rates and group reservations are also visible from the booking screen.

The housekeeping module helps users to get information about laundry and other service requests. Financial operations are handled with an accounts receivable feature that updates new transactions from the front desk, restaurant or retail POS locations.

Support is available via live chat.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

44 Reviews of Innkey PMS

Average User Ratings

Overall

4.84 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

4.5

Functionality

5.0

Ratings Snapshot

5 stars

(40)

4 stars

(3)

3 stars

(0)

2 stars

(0)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 44 reviews

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October 2017

Rohit from Hotel Shree Vatika

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

October 2017

InnkeyPMS is a perfect solution for our hotel.

We have been very happy since implementing InnkeyPMS over 2 years ago. The training was very good, they are always helpful if we have questions, and I am impressed by the features they continue to add. I am happy to highly recommend both the product and the company.

Pros

We can effectively manage our online bookings with their seamless integration with almost every OTA we can think of. No more hassles about rate and room inventory updates as well as overbooking. Our workload is reduced significantly as a result and we can cater to our guests better. The best part of interface is, they provide interface log, which gives clear understanding of every communication between PMS and online channels on rate and inventory updates.

Cons

Everything is ok, except They should provide some keyboard shortcuts.

October 2017

Mohammad from Hotel Western

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

October 2017

I don't have a huge background in hospitality so changing to Innkey was like a breath of fresh air.

The level of support we've received from Innkey has been outstanding. We're a bit different from the normal clientele, being a social service provider moving into temporary accommodation management to support our clients and community. customer support were was friendly, polite and very helpful - providing us with training and set up to meet our business needs.

Pros

Reporting features, customer support and user friendly! The product works well and delivers on what's expected. Its reporting features are impressive, allowing us to make smarter decisions around property acquisition and tenancy trends. The integration with tally ERP 9.0 and QuickBooks accounting software streamlines the billing process.

Cons

June 2017

Mr. Golu from Hotel Amar Vilas

Company Size: 11-50 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

June 2017

Satisfied

The most? It's so hard to tell since all the features are so good. You can feel the philosophy and every feature really "make sense". Since they know and have lots of experience in this industry, often what seemed to us unnecessary or inconvenient turn out to be necessary and as convenient as we use further. Well, what we like the most about this system is that we can feel the presence of Innkey staff behind the system.

Pros

This software is really the best, only as any other software you do need to work with it, set it up as per your exact needs and use all the functions that are available and handed to you on a silver plate so to speak. As the system does not know what the best is, this part of the set up system is up to you to take care of. But its all there, and their customer service team will advise the best paths to take.

October 2017

Navneet from Raghu Mahal Hotel

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2017

We recommend Innkey to any other users or companies looking for data quality and a system which informs your decision making.

Makes accounting simple, including reconciling both card and cash transactions which had previously a nightmare. And has been simple in collecting guest information and using that for repeat guests. The reports are simple and uncomplicated, and the service has been fantastic throughout. We have been showing it off to all those in the industry. The team at Innkey are constantly reviewing the software and listening to user’s feedback to improve the software. I can only see Innkey becoming a better and better product with time, to improve its usability and features. Thanks, Innkey Team

Pros

We recently took over a motel, and along with it was a mess of a reservation system. We looked around at a range of options and settled with Innkey cloud based and ease in the entire reservation process. We have got that and a whole lot more, It is incredibly user friendly, especially for us with a touch screen system.

Cons

October 2017

Mr. Shirin from HOTEL SPITI

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2017

Great products, i am enjoying with this software

The simplicity and intuitive handling of daily tasks of your business creates a great work flow. I love the rates section and automatic price changes which can be adjusted to seasonal or promotional needs.

Pros

Stable, easy to use on a daily basic, deliver all data you need. And you can start up like it’s an electronic paper you use, and expand with a lot of function.What I like the most is the customer support from Innkey pms, the live chat support is really a great help for many times.

Cons

you can not changes after the guest check out that means back date entry not allowed i have asked them about these cons, and they have revert like it is for security purpose and one of their support executive has explained me in detailed.

June 2017

Manish from Hotel Jain Excellency

Company Size: 11-50 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

June 2017

Excellent product for manage multiple property with single software

Great product, they seem to actually care about our almost all requirements, and I have come to have a personal relationship with the company. Try InnkeyPMS. I am sure you will like it!!!

Pros

InnkeyPMS with its intuitive user interface has enabled me to stay on top of the most important statistics about the hotel. Combine this with its brilliant mobile alert app I am informed on the go about the key statistics and stuff happening at the hotel. The only con I can think of is having a better documentation of the vast number of features present so that we can leverage the maximum out of it.

Cons

Some time support gets delayed, specially over a weekend, but it ok, they manage it

April 2017

Thilan from Stamford Star Hotel

Company Size: 11-50 employees


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

April 2017

InnkeyPMS solved our problems

Integrated solution, I found this is the only PMS who supports all the verticals, B&B and Full Service hotel. we have implemented this system at our hotel, having 55 rooms, restaurant and coffee shop. InnkeyPMS provides seamless interface among various department like Front Desk, F&B, Central Store and Housekeeping. Even it provides integrated financial accounting. They do support third party interface like quick book. InnkeyPMS provides all major channel manages like Siteminder, Rate Tiger, Staah, Axis Rooms etc. for 2 way OTA interface.

Pros

1. Integrated solution features all the operational departments like, reservation, front desk, F&B, central store, housekeeping and finance
2. Seamless two way interface with OTAs/GDS, Innkeypms supports all major channel managers like Siteminder, Ratetiger, Staah, Axis Rooms etc.
3. Online booking support from hotel website with integrated payment gateways, without any commission and transaction fees.
4. Integrated Revenue Management tools, allows hotelier to see live rates of your competitors, which helps to decide at which rate you should sale your next room on OTAs

Cons

It is 100% on CLOUD, so if you do not have internet connection, you can not operate software, although they generate proforma invoices for all guests staying in rooms at night ans email to hotel email address, so in case of internet is down in the morning you have status of every rooms upto previous night.

June 2017

Ms. from Jhora Magra Hotel

Company Size: 2-10 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

5 of 5

June 2017

satisfied, some time support delay

We are using InnkeyPMS for more than 2 years now. It has made things more simpler and eased the extra burden mainly for the front office staff and enabling them to attend guest more efficiently.

Pros

InnkeyPMS has the most user friendly interface I have ever worked with. All the information you need is accessible very easily. From important statistics to complex master setups all are just a few clicks away. This combined with extensive training and on-boarding process helps you get the best out of the software. You don’t fumble around using it instead it helps you achieve your potential.

Cons

The only issue is you can not operate software if internet connection is down.

August 2017

Mr. Singh from Hotel Golden Gate

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2017

Great Product

All of this with cloud based software which means I can access Innkey from any computer anywhere, or indeed the world It combines seamlessly with Staah and many more channel manager to integrate our online bookings with our phone bookings to give us a complete picture of our B&B business. This gives us a far better insight into decision making for the future.

Pros

Innkey promised to streamline our booking systems and give us the sort of stats and control a large very expensive accommodation booking program would deliver

Cons

Nothing yet

June 2017

Mr. Vikas from Hotels

Company Size: 2-10 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2017

excellent

Innkey solves our central sales office requirements tremendously well. Our internal processes efficiency with respect to managing multiple sales channels has improved using Innkey as well as guest and coordination. Innkey integrates an online hotel booking engine and automated channel so it's making very easy to manage room inventory with a cloud-based as well booking chart. innkey Maximize your revenues, with innkey’s automated channel manage and automatically pushed all unsold room to OTAs. I highly recommended innkey for hotel management

Pros

I highly recommended innkey for hotel management.

Cons

some time support delayed

June 2017

Madhur from Apex Group of Hotels

Company Size: 11-50 employees


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

June 2017

Good software i am managing my 2 hotel

You will not find software offering the same features, easy to use capability, stability, and reliability even for a much higher price. I have no doubt that you will be convinced about it after looking at their features list and interactive demo.

Pros

We have been using InnkeyPMS since last 4 years now and we can say that it entrenches to almost all of our complex packages. From rates and discounts to cancellation policies and extra services, we say it and InnkeyPMS has the package ready. This has allowed us to market our hotel better and at the same time remove much of the operational overheads involved in a tourist hotel like ours.

June 2017

Mr. from Kwality's Motel Shiraz

Company Size: 2-10 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2017

satisfied

We were using some local software earlier, but after we move to InnkeyPMS, we are absolutely happy, I strongly recommend you.

Pros

One of the most important challenge we faced before was of not being able to keep track of all the customers that had visited us and thus weren’t able to entice them to visit us again. But with InnkeyPMS we overcame this and more. A full fledged CRM was just what we needed. Now we able to track our customers across our different hotels and market them with customized offers right from here. This has been a major boost for us in terms of our revenue and we can’t thank guys over at InnkeyPMS enough for that.

Cons

Sometimes it becomes slow especially in raining season, I think it is internet problem.

October 2017

Harish from Samsara Desert Camp & Resort

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2017

The software is straightforward, comprehensive, and simple to learn

Rates can be swiftly altered as needed, allowing flexibility between platforms with a simple 'click'. As a multi-property operation, the ease with which we can switch between properties in seconds allows much more efficient daily operations---from our ownership and accounting departments to reception staff.

Pros

Support team! Flexibility and Customization or Property configuration Rate Wizard Report Wizard Simplicity of use Comprehensive Reports Multi-property seamless-ness and frequently updated

Cons

If you don't have internet connection you can not operate the software as it is cloud based software so you must haave internet connection

June 2017

Sudhir from Jalsa Banquet

Company Size: 2-10 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

June 2017

Banquet module is amazing

Innkey is a very easy system to use. When I started, I was stress about learning everything because I was at the box-office and I have a lot of system to work with. But Innkey was not complicated

Pros

It is easy to use and everything is clear. I can do a reservation in less than 7 minutes if a client call me and already know exactly what he wants! That makes reservation so much better! Before I didn’t want to do package because I thought it was complicated, but not at all, now I love working with Innkey!

Cons

support delay mostly on weekend but over all they manage it.

October 2017

Mr. Parminder from HOTEL BEE TOWN

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2017

innkeypms is a great product.

Keep it up, innkeypms team, thank you very much for application which very use full for our hotel operation

Pros

it is very easy to use, the best part of innkeypms user interface is all related information are right there, moment you think about some additional information it is always available. I must appreciate the hard work they puts in to design every screen.

Cons

Some time slow as it is cloud based so you need the internet connection if your internet connection is slow you can not use software properly, you can use but it is very slow due to internet connection

August 2017

Chaudhry from Hotel President Indore

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2017

IF YOU ARE REALLY LOOKING FOR GOOD SYSTEM FOR YOUR PROPERTY THIS IS THE ONE. ALL IN ONE SYSTEM. KEEP IT UP.

Easy and user friendly. No words could express how much I love the system

Pros

First I was not sure if this is what I was looking for but honestly after joining hands with InnkeyPMS all my problems have been solved.
- Good Facility
- Great Customer Support
- They always listen to your needs
- Live customer support platform ( ooh i am in love with it)
- They are so friendly and Great people to work with

Cons

Nothing....

June 2017

David from Lusaka Hotel

Company Size: 11-50 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2017

It is the only hotel software which support entire operation across all departments.

Pros

I am using Innkeypms since last 5 years, it is single solution for entire hotel operation right from reservation, front desk, point of sale, stores and inventory, housekeeping, maintainable and even integrated financial accounting. Very few software has all the modules on cloud, it is very important for a hotelier to have single software across departments which can talk to each other. Most important is support is excellent, relative and more importantly it is very effective. They also support OTA interface as well as online booking from hotel website.

Cons

support get delayed

June 2017

Anil from The Grand Hotel

Company Size: 2-10 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2017

Easy to use, good, positive

Go for innkeyPMS

Pros

A proper process with checks and balances is required to ensure smooth running of a large hotel as ours. InnkeyPMS with its detailed logs of all the important functions allow us to monitor and improve our operations. This along with user rights for almost all levels ensures that the right information is accessible to the right person and helps us avoid confusion and communication gaps.

Cons

We are in army area, so it is a big issue when internet is down, innkeypms does not work.

October 2017

Nilesh from Hotel Kalindi Palace

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2017

The features and functionality is very applicable in my business.

The grid is versatile and makes it easy to access individual reservations. They also have GREAT customer serviced and are always available to help

Pros

It was a very easy transition to switch to Innkey. The training was done, in a very professional way. The team support was there from the beginning and NO waiting time if you needed assistance even after hours and on weekends and they provide documentation for issue and assistant that how will you do your own.

Cons

October 2017

Mr. Ashish from HOTEL SATYA HEERA

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2017

- You can manage multiple properties with single window

Accounting software integrated smoothly as well as channel management functionality.

Pros

For Different Hotels, Restaurants, Bars we use the multi-property environment. One log-in for all hotels. It's easier to report and analyse the total business mix for our Sales & Marketing team. Our centralised reservations department can check availability across all hotels and book rooms instantly.

Cons

Support delayed mostly on weekend