Great.

It's pefroms well and is easy to use / view

Something logging on om my mobile doesn't work, so I have to reset and start again. Usually customer see me in the street and then ask to book a table which is then embarrassing as I can't log in!

Overall Simple ERB works well for us, and does what we need it to.

simple ERB is a reliable booking system, that allows up to maximise turnover in our restaurant. With the recent adjustments to the platform, it is much more user-friendly.

There are one too many clicks that clients have to make to confirm the booking. So we have guests arriving thinking they have booked, and they haven't. ALso when adjusting the restaurant layout of tables that are bookable, covers etc. you have to keep going out of the page and back in to change multiple tables.

Generally works well, we are almost hitting the 1000 cap often and would be happy to pay a little extra for 100 or 200 more covers rather than having to upgrade to unlimited for heaps more money.

People can book in easily enough and the reminder emails have been helpful for our customers. The feedback email is also nice but would be good if the positive ones (when they hit 4 or 5 stars) could be prompted to leave the feedback publicly, say on Google or tripadvisor.

Having to constantly sign in and can be fiddly, hard to change tables and if you are trying to put too many people on a particular table it doesn't let you which is annoying when you've move tables around so they're bigger. Maybe let the manager have the final say on that. Also hate that when we run out of covers rather than someone contacting me and asking if we want to move up a tier, customers just can't book in, costing us heaps.

Really cannot think of any problems.

Simple and easy to use for both customer and ourselves. It has to be one of the best value for money systems around.

Maybe do not get the coverage of some of the more famous booking systems

Table and Booking system completely transformed with simple ERB

Cloud based booking from anywhere . Easy to use and amend to customer and restaurant needs.

Customer titles rather outdated and unfriendly

Cheaper than many others and it does work if you persevere. With a few basic changes it could be so so much better. 3 days of a decent interface designer would transform it. Hugely wasted opportunity.

It works but there’s a high-ish learning curve as not much is intuitive. Once you’ve got there it is, in fairness, quite simple.

Interface is from the 90’s. Seems to almost be 4 different bits of interface stuck together with gaffer tape. Customer management is basic to the point of ridiculous. Table management is frustrating. Doesn’t really work on a phone.

We find the ease of the product a great help with our reservations. Easy online reservations for customers.

We would like to be able to change the deposit page to a hire charge fee.

Great

Makes managing bookings very easy, customer driven

Used to be glitches but now sorted, much quicker

We love the different diary views that allow each user to choose their preference.

Not great integration with Google, with bookings not showing live.

Really good operating system that allows for us to have multiple offers running in the restaurant so displays choice to the customer. The option to close down days and times works well for us as a business.

We manage this seamlessly into our booking promotions so this cuts down on customer delays as it offers an immediate booking option.

It can be a little bit clunky at times. We are still exploring the option of taking credit card payments as this cannot be reversed once implemented.