Sirvoy
About Sirvoy
Awards and Recognition
Sirvoy Pricing
14-day free trial, no credit card required. Pricing is based on the number of rooms. Starter: from $9/month. Pro: from $35/month.
Starting price:
$9.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for Sirvoy
1 - 5 of 257 Reviews
Arne Frode
Verified reviewer
Wholesale, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Great booking system - easy to use
In our company we save time and money using Sirvoy software. Works every time - any time :)
PROSSirvoy booking system has a user friendly platform that makes it very easy for all our employees to use. Easy to customize for our needs and gives us all info needed for quick company status. In our hotel, Sirvoy gives all employees online info regarding guests - who, when, special notes, extra charges upon agreement, cleaning status for rooms, payments, etc. Sirvoy online software gives us rapid full control over our income 24/7.
CONSWe are most satisfied with this software.
Vendor Response
Hi Arne, thanks for your kind words, we're all delighted to know that Sirvoy is ticking all the boxes for your business and hope it continues to do so! Love your last comment 'works every time, any time' - would make a great slogan! ;) Adele
Replied November 2018
Austin
Hospitality, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2023
Customer Support is Great
I'm new and learning but it is quick to get support and I like that they have lots of articles to help guide me through the task I'm trying to complete.
CONSIt isn't as pretty to look at or find answers to things without contacting support but it's great for the price and the high level of service I get when I ask.
Reasons for switching to Sirvoy
Better price, 24/7 support, strong connections
Vendor Response
Hi Austin, thanks for your great review. I'm glad you're finding it easy to navigate and that the support is helping you with questions along the way. Have a great week! Regards, Adele
Replied April 2023
dennis
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed October 2023
They made it worse
Dreadful. We should change, its not easy but we have to now because of the “ security code “ non sense that makes it unusable.They could have avoided the problem by putting a cookie on an approved device but I do t believe they kow anything about IT at all.
PROSnot much, its adaptable if youare prepared to use clutzy solutions
CONSPoor software design and execution. The calendar is a joke. Zero integration with other products. Poor customer support. No understanding of the industry they allegedly serve. They ignore requests and suggestions from customersTheir latest move is to require you to input a security code each time you access their system. This is sent by email. It can take minutes or hours to arrive. So if a potential guest calls, you cannot access the system until the code arrives, and that is always minutes and sometimes never. Any complaint about this is met with their usual couldnt care less attitude , “ it only happens one a month “ . It happens every single time you try to access the system but they take no notice of their customers and clearly dont believe them. I suspect they use IP addresses to establish whether it is a “ new device “ or not, so if you are on a dynamic IP address allocation network of any kind, it will happen every time you try to use it.
Reason for choosing Sirvoy
Unsure, price and claimed capability probably. It was a serious mistake.
Vendor Response
Hello, Thank you for sharing your feedback. We're genuinely sorry to hear about the difficulties you've encountered, and we'd like to provide some insights into the points you've raised. Security Code: The security code is typically sent instantly. If you've experienced delays, it might be due to email provider or spam filter issues. You can set your device as trusted to avoid repeated code requests. Integrations: We understand that you may not be aware of all the available options, and our support team is ready to guide you through these integrations and assist in choosing the ones that best suit your needs. Customer Support: We aim to provide prompt assistance and believe in being there for our clients. You can reach a support representative in seconds for assistance. While some issues may need more in-depth attention, our team is committed to providing solutions and addressing your queries. Software Design and Execution: We continuously work on improving our software and aim to offer competitive options at our price point. For immediate assistance or further clarification, please reach out to our support team. They are dedicated to addressing your concerns. Thank you for your valuable feedback. We hope to make your Sirvoy experience smoother. Regards, Jodie
Replied November 2023
Sam
Hospitality, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
great support, a simple platform but does what you need
simple to use
PROSintuitive, instant knowledgeable support
CONSlack of personalization BUT they are simple fixes, the developers just need to make existing fields available for selection throughout the platform
Reasons for switching to Sirvoy
WebRezPro is old school, it was Ok 5 years ago, and is now needing major improvement
Vendor Response
Hi Sam, thanks very much for trying our free trial and for leaving us this great review. We're glad that you are finding the system is a good fit so far and we hope that it continues to work for you. For any areas where you feel it needs improvement we would like to invite you to let support know. If there isn't an immediate fix they will gladly inform development to see if it can be added to future updates. Regards, Adele
Replied October 2019
Michael
Hospitality, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2023
Sirvoy is great for small hostels and hotels
good. it runs the entire business. we use it daily and would be lost without it
PROSSirvoy is fairly easy to use, but without a doubt their biggest advantage is live chat. they are always quick to answer and help you thru any issues
CONSmanaging channells can be difficult, more so with the actual channel setup than sirvoy itself. the rest of the software is fine
Vendor Response
Hi Michael, Thank you for sharing your feedback. We're delighted that you've found our system to be a great fit for your business. Regarding the challenges you mentioned with channel management, we understand that this aspect can sometimes require a bit of extra attention, especially during the initial setup. If you ever need assistance or have questions, our support team is available 24/7. We're delighted you're happy with the support you've received thus far. Thanks for choosing Sirvoy, and we look forward to continuing to assist you in future! Warm regards, Jodie
Replied October 2023
