About Fusion Framework System

The Fusion Framework System is a risk and resilience platform designed to help businesses understand how their business works, how it breaks, and how to put it back together again. Fusion's software helps organizations visualize their business, products, and services from a customer perspective.

Leverage the Fusion Framework to map critical services and product delivery processes as they actually are, gain objective risk insights that help you audit, analyze, and improve your business operations, plan, orchestrate, and measure risk management and resilience activities with confidence, automate manual, time-consuming, repetitive tasks to free up teams for higher value activities, facilitate scenario rehearsals, including user assignment, communications, and meas...


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Supported Operating System(s):

Web browser (OS agnostic)

29 Reviews of Fusion Framework System

Average User Ratings

Overall

4.5 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(16)

16

4 stars

(10)

10

3 stars

(2)

2

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 29 results

October 2020

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2020

A rich-feautred platform to oversight our Operational Resilience shortcomings

We started with a basic implementation of the tool for a specific need and we found a flexible companion for mapping and enriching our understanding of our risks. The platform is really expansible and allows you to build and to gradually enrich features and data. The platform does not impose any methodology and adapts to the evolution of our operational resilience vision and organizational needs.

Pros

FUSION is a flexible utility that allows our company to build our vision on resilience capabilities in a flexible way, gradually, without additional hidden costs (licenses and development).

Cons

FUSION could come with additional pre-defined modules and templates for immediate implementation and piloting in big organization. Storage on a cloud comes with inevitable questions on security, even if supported by certifications and scrutiny performed by the provider.

Reasons for Switching to Fusion Framework System

To have efficient time to market tool which could be flexible to our needs and to be reused in the future for additional needs

February 2020

Vicky from Aureon

Company Size: 201-500 employees

Industry: Telecommunications

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

February 2020

Fabulous Fusion Framework

It took us time to set up and integrate all of our data, but just plan development for all but one of the 40 teams, went from estimated 3-5 days, down to 1 day. That is BIA data collection in the AM and BCP in the PM. We had basic plans with requirements done in 1 day! This saved us 10K hours of team time during the first year. We have been thrilled with the automation both on the planning side and on the Risk Management side.

Pros

That it is so flexible and configurable. We have very specific requirements based on our risk models and this platform allows us to meet every single one.

Cons

The classic version is dated, but moving to the Lightening is improving our end user experience. It is also somewhat difficult to learn some of the concepts of relational data, how they integrate and are maximized for those who don't have a background in software back ends. Having said that, I'm not a developer and can do most of my own configurations.

Reasons for Choosing Fusion Framework System

The flexibility of the platform and the dependency maps. When you can SHOW a CEO why something is not up using a dependency map during recovery operations, that is a BIG win.

Reasons for Switching to Fusion Framework System

Shield did not provide any ability to manage enterprise risk.

January 2020

Michael from UHG

Company Size: 10,000+ employees

Industry: Insurance

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Functionality

3.0

January 2020

One year of implementation

Pros

Some automation has been helpful to making processes go further. It's also useful to have more data in a single database.

Cons

Many processes using it are more complicated than what we had done in the past and requires numerous workarounds.

May 2021

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

May 2021

Fusion experience

Pros

powerful platform with documented interrelationships

Cons

terminology, implementation, some complicated user info

January 2020

Ed from Trustmark

Company Size: 1,001-5,000 employees

Industry: Insurance

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

January 2020

Fusion Framework System, by Ed Brown

Improved crisis management and communication during events. We call these response plans which are activated based on the level of the event and are a prelude to a recovery plan activation.

Pros

I love the simplicity as an administrator to make changes, within my knowledge limits and the use of Fuel Hours to supplement my knowledge gaps. There were very view, but some, implementation problems. Fusion listens to their clients and has since improved their implementation process. I presented a complex model to determine the process RTO based 9 impact categories over time. They delivered what I wanted. Of course, I think, everyone client would want this model and it should be a separate object because it did eat up a lot of our available custom fields in the process object. We are working with Fusion to pull that part out and create a new object or leverage a lesser used object. I really like the incident management object.

Cons

I think there should have been standard dashboarding out of the box. All clients implement a program with a BCP life cycle and dashboard are used to help user and program managers manage compliance to the annual deliverables. Instead these were created with fuel hours. (scale 1-10, 1 being not a big deal to 10 being horrible - this is a 2.) I am also accustom to having a BIA (Process) review with a maintenance control and we used fuel hours to enhance this for a BIA approval section. I think that should be standard. (scale 1-10, 1 being not a big deal to 10 being horrible - this is a 4.) Lastly plan conga generator and its templates are not well designed and we have had several changes requested to make them design the way we want them. Fusion could spend more time on the conga templates clients may like. (scale 1-10, 1 being not a big deal to 10 being horrible - this is a 7.) All these cons are correctable and have been and which is why I added the first PRO above.

Reasons for Choosing Fusion Framework System

Assurance was a close choices. Fusion had all the capabilities I wanted; was a little cheaper than others and their support model, according to other Fusion users I know, was really good.

Reasons for Switching to Fusion Framework System

eBRP was used by my previous company. This tool or what we bought did not have a crisis management functionality. It did not have a method to link BIA data to plan data and really bridge lots of things that connect to other things. It was a not a test record repository or effective with BCP KPI or KRI reporting. Fusion has all these capabilities.