We were previously using Cloud Commerce Pro, after years of false promises, countless bugs causing major disruption to our business and price increases we decided to leave after discovering Despatch Cloud. We were assigned a helpful customer onboarding supervisor who guided us through the entire process. Obviously there was a large input from us at this stage but DC also put in a lot of work to help get us up and running asap. There was no upfront cost for all this leg work on Despatch Clouds part unlike many other companies. The system itself is excellent. The first huge improvement we noticed was the speed of the system itself, the load speed is around 10 x faster than what we were experiencing with CCP. The system is completely customisable so you can adapt it to your internal process, in effect creating various folders containing orders set of your own bespoke rules. The ongoing support is excellent, when a rare issue crops up, customer support genuinely want to help solve the issue and generally solved quickly with disruption kept to an absolute minimum. The pricing is reasonable, the customer service is great, the software itself is fantastic. Despatch cloud is without doubt the best solution for us, I’ve got no doubt we’ll be happy customers for many years to come. Thank you Despatch Cloud.

There was a few issues with the onboarding early on. We were able to speak to a manager, voice our concerns and a solution was found quickly, if anything a positive.

DC has made it easier and easier for us to process our ecom orders all the way through our company. We can follow every aspect of the order throughout our warehouse to know exactly what happened by who and what time with ease, so problem solving has become a very simple part of our day to day.

Setting up the shipping rules and changing to new couriers has never been easier

In our current system, I would look to integrate dimensional scales so that the packer could put their parcel onto the scales and DC would get exact measurements to pass onto the couriers.

We were able to arrange custom features with them to work better with our pre-existing systems.

The occasional frustrating bug can be a pain.

I have full visibility of my data, complete control over my work flows and I like that I don't need to contact them to make simple changes which i love.

The APIs of Channels, Shipping and Billing are fast, configurable and ever evolving. Unlike the competition you can self serve and do things really quickly, access relevant logs and make changed on the fly. When it comes to the APIs I never need to contact DC.

Support is sometimes slow to react but when they do they understand what I want and I get a response from the expert team and this has been getting better and better recently.

It gives me access to lots of channels and they are always adding more and also over 100 couriers that I can self manage.

Despatch Cloud gives me the ability to add many channels and couriers around my own piece of software giving me a huge advantage against my competitors.

The channels api was a lot trickier to setup than the shipping api which was really easy. If they could make that easier to understand it would make it more accessible but its a very powerful API.

I've been utilizing Despatch Cloud for a while now, and it's been a valuable addition to my business operations. The platform offers a comprehensive package of services that have streamlined my workflows and enhanced my control over data.

One of the standout features is the impressive range of APIs, particularly for Channels, Shipping, and Billing. These APIs are not only speedy but also highly customizable, adapting to my unique requirements. What I find truly beneficial is the self-serve capability. Unlike other platforms, I can easily access pertinent logs and swiftly implement changes without relying on constant support assistance. This independence has saved me time and effort.

There have been moments when the support response time has been a bit sluggish. However, it's worth noting that there has been noticeable improvement in this aspect recently. While delays can be frustrating, the silver lining is that the support team does comprehend the issues well and provides meaningful assistance.

Excellent!

Easy to use, great system. Always updated for new shipping partners and selling platforms. API always the latest versions.

Sometimes hard to contact for updates.

Proactive company who are revolutionary in what they offer.

Ease of use and simplicity. Plenty of carriers to choose from

Tricky to set up to start with unless you have experience.