[sensitive content hidden] I've worked with through our whole process of Switching EMR's. He' is a great asset to your team. I would recommend FlexScan for him alone.

Once you learn the system, It is easy to use and is very helpful for our Medicine Inventory

Nothing really, the only issue I have is more with the Elation side of medicine name matching not with FlexScan

I had a wonderful experience with it was easy and love how detailed it is a very good program!

I like how much you can tailor the program to our specific trait in business

The only thing I wasnt sure about was where my notes went when I wiould transfer inventoy maybe there could be a specific button to review all the notes? Maybe adding a invoice page where all orders are entered to print out? maybe there was one and I haven't seen it yet.

Overall a fair experience. Where the actual system is inefficient the tech support makes up for it to a degree. Tech support is knowledgeable and speedy when resolving issues. The system is good for inventory management but falls short and is flawed in the area of making retail charges.

some of the best customer service and tech support that provides actual accountability when things go wrong. They provide a point person for your account and short wait times when you need help. The reps are knowledgeable and very helpful. When teaching you there's easy access to set up video meetings and screen shares so it's easier to learn and show your issue.

The system has several glitches when integrating with EMR. Sometimes when these glitches happen the communication is poor. No notifications when there are system changes. Looking up customers is difficult because looking up by name has several glitches. When entering packages there are system constant errors which waste a lot of time and result in missed charges and payments being recorded.

The implementation experience was great because [sensitive content hidden] was there for us every step of the way. She answered all of our questions and was very kind!

It has a comprehensive inventory system with many features. The customer service.

I want to be able to make custom packages that combine different services and products into one set package.

The things that I love the most about FlexScanMD is the willingness to help and work with our company to make sure the system is meeting our needs.

There are some avenues that need to be explored but luckily, they are willing to implement new things for new goals/growth of the company. We are constantly growing as a company and its nice to have someone who will grow with us.