Our lodge has been using this software for more than 20 years. We have seen the package develop and add many features over the years. We are totally dependent on our computerized system and would not consider a change. It has been of huge benefit to our company.

Panstrat is a reservations package that is integrated with the accounting function. As such it is a "one stop shop" that provides all that is needed by a hotel from processing an invoice to being able to download management reports and stats.

No sytem with this functionality can be simple. It takes focus and some intelligence to operate, but that said the support teal is always available to assist with any difficulties.

Pan is assisting in running the back end, reservations, stock etc. Not a bad product taken me a while to get a hang of it but knowing the program now, I can say it's really not bad.

I like that fact that all aspects such as your accounting, stock, pos & reservations are all in one program

I used to work on apex and find that pan is not as user friendly, there are a lot of buttons to click, just to many things to do to execute a simple task. Many little things can be done to improve pan

I find PANstrat works more for a single property reservation rather than a multi-property.

Simple to book off availability screen. Easy to navigate. On the availability screen, we are able to see current bookings in the system for a specific date and we are able to go into every booking from this screen, this helps us cross sell and not just turn away bookings. We are able to set our deposit groups and use them effectively.

Rate build - cannot build our promotions. Different rate plans for per person, single and children which is time consuming and we end up with way more rate plans than we need. We cannot set up parameters on the rates itself such as when do certain rates pull up and when they don't. Syncing issues. Guest lists have to be entered for each property on a multi-property reservation. The system does not have a smart and easy search engine for existing profiles when you are on the guest list. Cancelled slashes on a booking does not stand out and becomes too confusing when there are many slashes on a booking. There are a lot of things that you have to do on the CRS and also on each property which is so time consuming, like with adding deposit groups, have to be done on CRS and property level.

100%

It does everything, all in 1. All systems are integrated through Pan, from the housekeeping department, Kitchen, stock, front of house, reservations, bookkeeping, POS, inventory, Pan really does it all! The support team is awesome and always there to assist.

The hanging of the system and the fact that we have to Ctrl, Alt Delete on a regular basis and restart the program.

Very happy and will recommend to others.

User friendly All in one product from accounting to reservations, stock and point of sale all integrated.

We struggle a bit with reporting outcomes for reservations, this might also be because of our complex setup.