Before I transitioned to ShipBob, my label printer was an electronic leash. I even took it on vacations to fulfill orders. My entire life revolved around my (sometimes multiple) trips to the post office. I was really nervous to transition to a 3rd party fulfillment center, but I knew that what I was doing was A) no longer sustainable and B) preventing my business from growing. The ShipBob employees were friendly, personable and reassuring. They walked me through the process, which was incredibly simple and they eased my fears about sending all of my inventory away. The first week that ShipBob was implemented was LIFE CHANGING for me. I saw orders coming in, and I no longer felt the desire to rush back to my office to fulfill orders. I enjoyed time doing things with my husband and mom who was in town visiting. I WENT BACKPACKING AND GOT PAID without frantically driving back to ship envelopes. I re-discovered the freedom that comes from being an OWNER not an OPERATOR. If you are considering ShipBob, please do not hesitate or procrastinate it as long as I did. I will change your life and allow you to focus on the BIG PICTURE things for your business. In the past few weeks, my sales have SKYROCKETED. I truly believe that this is a direct result of letting go of the minutia and shifting my energy towards thinking about the future of my business. My business is now in a place where it will thrive and grow WITHOUT me preventing its success by grasping at straws.

Very very easy to use and intuitive. Seamlessly integrated with my Shopify store!

I honestly can't think of anything that I don't like.

My review should make it obvious that we love ShipBob. The tools they offer have been incredible for us and their team has been nothing but super helpful.

ShipBob handles our shipping so much better than we could have hoped for. We almost never have issues with them. Usually any issue stems from something on our end or an issue with the customer, but when there are issues the customer support staff is ready to help. The analytics tools are also a great asset for us.

Like I said, there are almost never any issues. A small nitpick is that the UI is a little dated looking. This is not a knock on the functionality at all.

Fatiguing, expensive and a complete drain from focusing on growing our business. Shipbob Australia is not a growth enabler, they're a growth disabler. Since we have left we have dropped our variable costs by 30% and are scaling into a multi 7 figure a year business. It has been freeing leaving Shipbob and we are loving working with a real partnership with open communications in our new 3PL.

Fulfilment was fast and implementation was easy. The UI is well designed.

- Inaccurate billing which created month long disputes, both due to lack of understanding of Australian tax rules and technology overcharges. Significant evidence was needed including calls with overseas management to make a case for what we identified as incorrect. - Lack of customer focus. Whenever there was an issue, it felt like entering a legal dispute. Communications felt adversarial and we always needed to make business cases for everything we identified that was wrong with Shipbob processes. We were often first pushed to overseas support to resolve the issue, seemingly in India, where there was a complete disconnect from reality and a total lack of understanding of the issue at hand. We then always had to escalate matters to local management and then eventually to head office as the local team in Australia was powerless to make real change. - Overpriced $$$. Once we did a review of 3PLs in Australia, we noticed we were being charged circa 50% more from Shipbob than what was quoted elsewhere. Once we engaged Shipbob to review our rates, they still only reduced our rate card by 20%. The Shipbob team is so far off market competitive rates. - Technology incompatibility with Australia. I can't state this enough. The tech is built for America. Everything is focused on American metrics and ways of operating. They are trying to localise the tech but progress seems to move in years not months. There were several errors where we were charged several thousand dollars over what was meant to be made. We fought for months to get these refunded. We are hearing rumours of other brands being made to sign NDAs now to silence them once they exit in exchange for Shipbob solving outstanding financial matters with the brand(s).

We are able to efficiently get out our merchandise at a much faster rate with a much higher volume than ever before.

Our company is in the music business so having a reliable fulfillment partner that can efficiently get out merchandise to fans is a huge priority to us. Our business ebbs and flows depending on what we are selling and release dates, so finding a partner like ShipBob which allows us to go from a few shipments per day to thousands per day has been a game changer! They are able to keep up with the ever changing movement that the music industry brings and have been able to take our merchandise operations to a different level!

We do not have any downsides so far to Shipbobs services

Once it is set up and working, we will have outsource fulfillment saving in time, money, and potentially improving on customer experience. It will allow us to be much more competitive internationally because of the intenational shipping prices they can get.

Shipbob fully integration with your woocommerce store, automatically completing your orders and optionally sending the tracking information to the customer. Once it is setup to your satisfaction it works very nicely, and more importantly, handling & shipping prices are generally better that what any small company will be able to get just for postage cost, particularly in international shipments.

Implementation was harder than expected. Although the interface is relatively intuitive, it is not always super straight forward. Certain things require manual setup on their side, such as modifying the packing labels. Customer support has been slow to answer, particularly for technical issues with the woocommerce integration which took over a week to get the necessary feedback to fix the issue