Stitch Labs is an integrated, cloud-based inventory and order management solution that caters to mid-size multi-channel retail brands.
Stitch serves as an operational hub to brand operations, centralizing inventory across all sales channels and locations for greater visibility and control. With features in inventory and order management, fulfillment, purchasing, and financials and reporting offered in an intuitive, user-friendly design, Stitch provides brands with operational efficiency built for scale.
Stitch integrates with a variety of sales channels including Shopify, Magento, and BigCommerce, as well as marketplaces like Amazon. Stitch also offers integrations with various POS solutions like Square and Shopify POS to support brick-and-mortar retail locations, as well as proprietary integrations to 3PLs.
Additionally, Stitch offers customer service and support with implementation and customer success managers in addition to email, chat, and phone support.
Chris from ZZYXX Shoes
Employees number: 2-10 employees
I’ve had a fantastic experience with the customer service team for this product and it is also a great value for the cost.
The features and general make up, usability, and visibility are just average when compared to other softwares I’ve used.
Tanner from Brewer's Lantern
Employees number: 2-10 employees
I love being able to process payments through Autorize.Net with StitchLabs. The reports are very user-friendly and there are many different kinds I can run.
The software seems to be very slow at loading from page to page. I catch myself manually switching inventory over from Shopify to Warehouse which makes it tedious and time-consuming.
Patti from Kapp studio
Employees number: 2-10 employees
I was really disappointed when I moved to another inventory management solution and the downloads from Stitchlabs did not help hardly at all in setting up and continuing seamlessly. You'd think for all the orders and information held within Stichlabs they could make it more accessible. Always had that issue as a user as well. I got the feeling lots of the customer service people didn't understand procurement and the supply chain which made it difficult ot find someone that could understand the issue you faced. Their support reps were overwhelmed so it's really about the company more than the service they provided - they were all fine individuals just trying to do their jobs well every day.
I like they are innovative. They keep changing and trying to move forward. The customer rep was great when I signed up - she helped us figure out exactly the best setup strategy as our business (like many small businesses) is unique.
They focused so much on adding functionality the small things were forgotten or overlooked. Something simple like inventory turn and knowing how many days product sat would have been great. For the price point of over a month, I expected more.
doug from united by blue
Employees number: 11-50 employees
Offers the inventory support that a smaller business may need and integrates with multiple systems (square, shopify, shipstation, etc.)
Reports don't always work and the system can run slowly at times. Hard to manage consignment sales with this system
Daniel from Stonehouse Golf
Employees number: 10,000+ employees
Stitch's inability to properly respond to customer service issues deprived our company of hundreds of hours of time which could have been reinvested in sales. Dump Stich before you sink too much time in a clunky platform with little to no support.
Trevor from Pixel Perfect Video Games
The software is top notch and easy to use even for people like me that are generally computer friendly but can be overwhelmed with software at time. It's also very stable and rarely crashes or has errors. The support as well is wonderful. I haven't had to use it much since the software works as it should, but the few times I have used their support it was very quick and helpful.
There really isn't much I dislike and what I do dislike seems minor and petty to complain about. I guess having later phone support for evening issues would be pretty nice. Adding more channels such as 11main and other newer marketplaces would be great too, but for all I know those could all already be in the works.
If you sell on multiple marketplaces you need to think about your sanity and keeping tracking of inventory across multiple sites. I was trying to do it on my own and would constantly oversell more than I had or be under stocked with items on the shelves not listed everywhere. If you only sell on one place and never plan to expand then honestly this software wouldn't be nearly as useful to you. In closing I would say to check your business plan to evaluate using this software.
Alan from Standout Designs
Great features, clean UI, informative dash, great support, integrates with everything else we use to run our business. Love how it keeps Amazon and our Shopify store up to date. Could not sell on Amazon without it.
Hoping they add the ability to save searches for quicker access to select groups of products.
Make use of the trial. Ask questions. Focus on one area at a time and then step back to see how everything fits together.
Nicholas from Attic
Great way to manage inventory and sales across a number of sales channels.
The inventory and sell-through reporting could be improved.
Check all your options before committing to any software. It will take a lot of time to switch over if you're not satisfied.
Jessica from TDF LLC
Employees number: 11-50 employees
We have saved alot of time with the po automaton, which is nice we dont have to waste time cutting POS any more!
The interface is really pretty, its pretty easy to use , I like the centralization, great that you can have all your sales platforms all visible in one place
Sometimes the pages freeze weird and you can not search correctly in the page, like it keeps searching with the old fields so you have to to a hard restart on the page, its not a huge deal but sometimes its really annoying.
Karen from Nowells Clothing
Employees number: 2-10 employees
Control of all my channels (Amazon, In store and our 2 websites) in one place. Continually upgrading software for ease of use. Great pricing.
I love that we can now control our inventory through one channel! Stitch also provides us with comprehensive reports for all of our channels.
On occasion there have been some unexplained glitches, but it is running smoothly. We had to erase and start all over due to bad advise from customer service.
We use this all day every day. It gives us unlimited custom fields, brings in orders, reminds us to reorder, allows intracompany transfers, and new features are constantly being added.
The way it handles inventory management over numerous online channels is amazing and the way it calculates and automates PO's is a time and life saver.
I wish it had more financial capability. Currently we tie it to Quickbooks for statements and such, but it would be nice if it was an all in one solution.
Syncing inventory numbers in one place, saving time and increasing sales.
Syncs inventory across multiple sales channels. Customer service is on point. Very full featured package with more power than any other similar service I have tried.
Not a lot of drawbacks. Pricing has increased and may not be for low volume sellers. Learning curve is higher but the customer service is always helpful.
Roxy from Automotive
Stitch has been really awesome moved to this after using a similar inventory system. This software integrates nicely with eCommerce platforms , ebay, amazon, ect.
works well with shipping apps as well. Great for small/mid size companies that are growing quickly. The automated purchasing is a great tool...once you get it to work. it really just throws all your stuff into a nice organized screen . great for people who have multiple channels. give you multiple warehouses and ability to create transfers between them.
one of the things that i really dislike about stich is how pickey it is when you make changes via upload, it seems every time we have an issue w CSV TXT files....which isnt to bad but when you have its kinda rough... but the proof the con, is this is my only con thus far.
another con is also the price we used a free software, before but if you have the volume/growth then it may be needed.
Aaron from MagnetMod, LLC
I like the expansive search abilities, easy to find orders by number, name, or tags. Keeps track of orders, invoices, packing slips, and allows splitting of packing slips and invoices. This come in handy to help manage backorders. It has 4 "bubbles" that fill in when an order is fully invoiced, packed, and shipped. If a partial of any of these is done, the bubble will remain half-filled making it easy to spot orders that still need attention.
Least like the lack of raw materials inventory support. Found out recently that there is another version that will allow tracking for raw materials.
Loved Stitch when I was beginning my business. It provided the perfect balance between cost and functionality.
Ultimately, I had to migrate to an enterprise level solution as my e-commerce needs outgrew Stitch.
Hamid from Private
Simple to use and Reliable. Connects with main Market Places and with many other add ons such as quickbooks.
Does not support Walmart, Houzz or various market places. Price has been increasing lately. It has a couple of glitches, but nothing to really worry about.
Ryan from Arvo
Employees number: 2-10 employees
It helped our company keep track of sales and inventory with powerful reporting, and general ease of use.
There is a lot of functionality in this software that makes tracking inventory a breeze, and for the price point you will not find anything that comes close to it.
The software tended to have random updates that would just move things around to new places, but not really improve the overall feel of the user. It was more so just confusing.
Frankly, I was unable to ever use the analytics, which I was looking forward to. If this company were to truly develop integration with QBs, it might be interesting. Support via email, while not sufficient to resolve the issues highlighted here, were responsive and attempted to be helpful.
We desperately wanted this product to work. Previously we downloaded our Shopify sales into QuickBooks using SoftCookies which was easy and accurate. Before that, we used Shopify Integrator which was also good but with less transparency. We upgraded to StitchLabs so that we could also sync wholesale orders and hopefully reduce manual input. We were consistently told that Shopify integrates flawlessly with Quickbooks though a manual import/export would be required. However, when we tried to import/export we quickly learned that Stitch (unlike all other integrators) would not recognize any of the Quickbooks inventory and would instead create its own. So all of our Shopify sales were not recognized, Quickbooks created an entirely new set of negative inventory, leaving our current products unaffected. Basically, I was told that the integration was created a long time ago and Stitchlabs doesn't know how to recognize QBs inventory and so creates its own. Therefore, I would need to basically scrap my entire QBs inventory system and item codes and manually change everything to Stitchlabs. Integration, that is not. We have over 1,000 products built over a five year history. I will stick with my SoftCookies App.
Not sure, really. Need new solution but don't have time to implement. I loved the way the screen was visible with the images as we have many skus to keep organized. When records were duplicated and triplicated this caused a nightmare for a small budding business. the images do not print on the invoices so it is difficult for customers to recieve and identify product.
CS takes not accountability and always blames a third party. This APP has cost me countless hours of time and money to fix and it still does not work. Customer service has been impatient and quick to blame other programs. Images do not print on orders and there is no option to add. Was sold on linesheet cababilities that are no longer.
Miguel from Comfortable Club
I use stitch labs to gather all my orders from all my sales channels. It automatically routes them to my fulfillment center, and if out of stock, uses Amazon FBA as a backup. Excellent resource for data collection too!
I have recently joined a company as a financial consultant and have 25+ years using varied operating software (ERP, stand-alone, cloud-based, inventory...). The company I consult for is a distribution company that has several sales channels (3 Shopify and 1 Amazon) selling into both B-to-B and B-to-C customer base. Stitch software seems to work well on the inventory movement side with the syncing from the sales channels as well as shipping the units via ShipStation. So...no issues there...
However, on the reporting side and syncing to an integrated accounting solution (we currently use Xero) is where the "holes" begin. Be ready to have the accounting team spend countless hours trying to reconcile Stitch to your accounting system...
FIRST ISSUE: is with the closing of a sales order - there are 4 action buttons (pack, ship, invoice, and pay) that need to be completed in order to close the order. At that point, the order (invoice) is synced with Xero. This may work for most B-to-C activity but will not work with B-to-B (selling into wholesalers. Most payment terms offered to wholesalers are net terms (30, 60, 90...). So...the order cannot be closed out until payment is received which will be 1-2 accounting periods later. So the revenue recognition will not be accurate. Companies that carry inventory should confirm to using the accrual method of accounting, not the cash method. Stitch says there is a way to manually close an order...but again this involves a lot of review and the manual closing of several orders. My issue is that Stitch should recognize a sale once the order is shipped, not when the invoice is paid... This is accounting as it's basic (if you're utilizing the accrual method).
SECOND ISSUE: we have also encountered numerous syncing issues. You always need to review your accounting software for missed invoices synching from Stitch. It is now Feb 2, 2017, and issue with invoices not synching since Jan 27th...So that will need to be address and reconciliation will need to take place. This issue seems to occur every month, thus, there's a lot of time wasted trying to connect with customer support to rectify the issue.
THIRD ISSUE: is that Stitch does not have a "true" sales report. They have 2 basic "sales" reports (Sales by Product and Sales by Variant). Both reports have date parameters so you run a date specific report. The issue is that the Stitch sales report include both OPEN and CLOSED orders. It states it is a sales report but it will never tie back to your sales amount posted in your integrated accounting software. You can get close with the reconciliation but will need to manually back out the open sales order data. Our team here has spent countless times communicating our issues with customer service (either through email, chat or telephone). Quite often if we contact them 2-3 times on the same issue, we may receive 2-3 conflicting solutions. So...you leave the communication more confused than when you started (in this case it was on reconciling sales using existing Stitch reporting).
FOURTH ISSUE: COGS. Stitch pushes a manual entry of COGS information to the integrated accounting software only 1-TIME per month. It should show up in your Accounting software as a "draft" journal entry ready for review and posting. We have not seen this monthly journal show up over the past year. So, trying to account for COGS can me was done but you will need to spend lots of hours and run a multitude of reports to make sense of the data. Your COGS entry will not be exact but close. For the bean counters...booking COGS that gets you a close result does not work. You really need to have exact data. My big issue is that Stitch does not allow for daily COGS posting. Thus, if you're working on trying to provide financial updates to management, having them wait until the end of the month does not work. There are certainly lots of potential with this software but first, fix the back-end side.
- the look and feel, no issues
- the pricing, no issues
- handling the movement of inventory units to/from the sales channels, no issues
- reporting has lots of holes in it
- perpetual syncing issues to the integrated accounting solution
- the syncing of COGS data to the integrated accounting solution can only be done monthly
- recognition of revenue for customers with "net" terms does not conform to the accrual method of accounting
- my recommendation to Stitch to have them invest in the back-end of their software, primarily the reporting and proper syncing of data to the integrated accounting solution. This process needs to be properly reviewed and signed off by a CPA or auditing firm. Per my communication with Stitch, they state they are an inventory management platform company and not an accounting solutions provider and, thus, some of the issues are not their problem...Big mistake...if you offer an inventory management solution, make sure the data or output from the inventory management solution can be properly integrated with an accounting software. If Stitch can invest the proper time and money to correct the back-end, then they will have a decent, respectable product. If not, it will continue to create issues for accountants properly booking the inventory related transactions (Sales, COGS, Inventory...) into their software. This will ultimately skew financial reporting to management and wreak havoc should a company require a year-end audit or review. As well, it will create issues with tax reporting. My frustration after communicating my issues with their group...is that Stitch's involvement for continual improvement enhancements of their product is not in the foreseeable future.
Cherylyn from Little Mae's Boutique
This system has made it so much easier to plan out our large inventory orders. It tells you what you have sold of each SKU historically. The customer support is pretty good, though their chat feature has not been available much lately. I have used another inventory management company in the past and Stitch Labs is by far superior. Worth every penny!
Daniel from JC Dossier Inc
Employees number: 2-10 employees
We are grandfathered in from early stitchlabs pricing so we don't pay the $499 monthly price. Given that I miss out on upgrades as stitchlabs tries to phase out my $75/mo plan and force me to switch over. I use it with Shopify, Shipstation, Xero, Amazon, Paypal and Stipe.
Eventually I will but not yet and here's the Pros and Cons why:
Here's why I stay and you probably would choose this platform:
It's the better one out there. I tried almost all of them for a trial period and gave each a good try except cin7 which required too much time to setup. It's avg but it works and support will attempt to fix issues if they can be fixed. The amount of bugs on other platforms outweighed any feature advantage they had over stitch. And overall I needed this to work which it did except the XERO invoicing. Any other PRO is completely outlined in product reviews professionally written I just needed to fill in some cons.
It's slow! Well slow vs working on a software platform running on a central server. The cloud has it's perks such as ease of access but speed takes a hit.
The service went down once this year during peek hours, that blew.
The platform is still being developed and sometimes upgrades are rolled out too soon so users are forced to deal with bugs. Ex. Right now I have roughly 10 orders with custom items unable to be closed. It worked fine before but now they are just stuck and it's annoying. Support knows about the problem and couldn't give a time frame when this would be fixed (going on 3 weeks now.)
Integration sucks with XERO! Invoices are constantly missing and we need to double check to make sure invoices get transferred. A manual push can be requested but still some don't get transferred. Support also knows about this but I think there's little hope for this fix. (going on 3-4 months with this one) To be fair I've seen this with other platforms as well so not sure who's at fault here. Support just let me know they need to fix something but couldn't elaborate. I think it has to do with repeat customers who's accounts already exist in XERO since those are usually the invoices missing.
Development is slow and features that would make the platform more efficient are missing. Such as reporting, x-links within PO's Orders Inventory using variants, Sorting, etc just naming a few.
Overall it's worth my $75/Month and once they improve I will consider the new pricing plans if there's value.
Sarah from Whimsicals Paperie
Employees number: 2-10 employees
I've been using Stitch Labs since about the time they launched. I loved them then and I love them now! What a huge help to have my invoicing and inventory all in one place. Stitch automatically imports all of my Etsy sales, and it's super easy to create my own invoicing for retail or wholesale orders.
I love the integrations. I started out on Etsy, so having my sales from that platform automatically imported was exactly what I was looking for. I'm also looking to expand into my own e-commerce site and I love that it will also be able to be integrated!
Customer service is great. They are prompt, personal and friendly!
I feel like adding in products can be a little tricky. After playing around with it for awhile, though, I have figured it out.
I also feel that the current cost is a bit high for small one-man/woman creative companies. Because I started from the beginning and was grandfathered in, my monthly cost is lower than the advertised price. If this wasn't the case, I don't know that I would be able to afford it. I would love to see an option at a lower cost for me to be able to recommend to friends and colleagues who are just getting started in their own creative businesses and need a tool to keep them organized with inventory and invoicing.
The tutorial videos are super helpful!
Fritz from studio44eighty
Selling individual products through multiple channels is the new normal. Stitch allowed me to track every detail and manage every transaction in a cohesive and professional manner.
Pros: Sales channel, ship station & Xero integration
Cons: no squarespace integration (but not stitches fault)
Channels I use: Etsy, Square & manual
We manage multiple channels through Stitch. We've run into road block after road block. Everyone has order changes that come in after the initial order. While changes are easy to make, there's no way to automate sending order confirmations or shipping confirmations. It does integrate with Ship Station, which we've loved. But although they praised about that interface, if you have 2 packing slips/boxes associated with an order, it does not recognize that as 2 individual boxes in Ship Station. You end up having to Split the Shipment in ShipStation and then it closes the whole darn order in Stitch. If you have a partial shipment that goes out, you have to then update it in Stitch and in ShipStation. Stitch does not import the split shipment that you created in Ship Station. Lots of manual work. The QuickBooks integration is a nightmare. I wish you could map the fields the way you want them mapped. For instance, we have Companies and a Contact Person for each account. It only imports contacts and does not tie a company to a person. This is a nightmare on many fronts...both in QuickBooks, Stitch and ShipStation. Again, more manual entry required. Download a .csv, import to QB, try your best to get the info linked to an Account you already have created in QB. It's HOURS of fun!! (or DAYS of fun if you have a historical import.) We were also told about this barcode scanning and how easy it would make inventory counts. It is not functional. So,, unless you would like to add multiple other systems to supplement this product, then I would suggest going elsewhere. We're neck deep in it and after much time spent training employees and writing manuals on "How To" do things in Stitch, we're at a loss for words.
-It's great to see all your orders in one place.
-It creates a beautiful invoice.
-We love the ability to import a Purchase Order and mark it as received into inventory.
-We like it's dashboard capabilities
-No functionality to accommodate clients that are on Net 30. Order stays open, leaving you at risk for overselling.
-We were also told that you could bundle products and we were thrilled with this feature, however...it has made for an inventory NIGHTMARE! If you have 1 Small in stock and one store orders 5 different products that all pull from that bundle in size Small, you are then oversold by 4 units.
-We have yet to see inventory sync successfully without constant counting and recounting of inventory.
-No clear instruction on when to void an order, return an order, re-open an order and edit, what to do when an order is imported incorrectly. No edit ability.
-When you partially fulfill an item, it sends the items on backorder to our website. Our website is set to auto-notify the client of the tracking # and what items ship and they've been getting shipping confirmations with the wrong information.
-There is no clear way to notify clients of backorders without more manual typing and intervention.
-Does not have the ability to print a pick list for our team to pull orders.
-When you edit an order, it does not push the items to ShipStation for you to automatically add to your shipment. It takes hours to show up IF your lucky that it even shows up.
-Stitch has taken our historical data and mixed order between contact and then the client history regarding their account made no sense. Client A had 3 of Client B's orders imported and when Client B placed a new order, it also went on Client A's account. We had to duplicate the order, invoice, payment, etc.: under a new account that didn't get imported.
-No barcode scanning to ensure inventory accuracy.
Kyla from IMPRESSED by nature
I have been using Stitch Labs since 2012 and it is a great system for small product-based businesses, like mine. I can easily track inventory, manage wholesale and consignment accounts, create invoices, integrate with my Etsy store, and lots more. My favorite feature is reports--from inventory tracking to sales by customer type, there are lots of options. I just used reports to calculate my local sales tax and it was super easy. Customer service is also great via email--I just learned about a feature I never knew about that will make my production even more efficient! The platform was updated over the last couple years and it is significantly faster and more intuitive. I highly recommend Stitch Labs for small business owners!
Andrea from Clean Air Gardening
We have two e-commerce stores and sell a lot on amazon. Stitchlabs is the best solution we found for keeping track of our inventory and COGS across channels. It's excellent and customer service is very quick and responsive. This is such a change for us and they are very helpful. It's easy to use and I love that I can see my data any place.