About Plaid

Plaid is a cloud-based financial solution that helps users establish a connection between applications and bank accounts to access banking data. It allows to authenticate accounts, check balances, verify identity, validate income, verify assets and more.

Designed to facilitate both lenders and borrowers, Plaid offers secure access to the bank information. It offers a host of features including transaction history, Automated Clearing House (ACH) authentication, real-time account balance, assets verification, employer verification and more. Additionally, it allows verifying email, mailing address, phone number and generating reports in JavaScript Object Notation (JSON) and Portable Document Format (PDF).

Providing informati...


Read More

Supported Operating System(s):

13 Reviews of Plaid

Average User Ratings

Overall

/ 5 stars

Ratings Snapshot

5 stars

(0)

0

4 stars

(0)

0

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Filter reviews by:

Sort by: Most Helpful | Most Recent

Showing 1 - 13 of 13 results

Do you use this product?Write a review

March 2021

Stephanie from Self Employed

Verified Reviewer

Company Size: 1 employee

Industry: Financial Services

Time Used: Less than 12 months

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

Best app to use to connect your bank accounts

My overall experience was great I use it to pay my bills and when I’m playing games I can use plaid to log in and make a purchase. It’s very convenient

Pros

I like that you can connect your PayPal account ti have a more secure way to pay for things over the internet. You can also connect your bank account ir other credit cards.

Cons

What I liked least about this software is that it doesn’t accept all debit cards as form of payment.

June 2021

User Profile Picture

David from Royalty Exchange

Verified Reviewer

Company Size: 11-50 employees

Industry: Financial Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

June 2021

Plaid is the only game in town for connecting to any financial service

We use Plaid to check bank balances and to accept ACH payments. It works great for both purposes. Be aware that some financial platforms (banks) are hostile to Plaid (to the extent of suing Plaid) and have sporadic availability. Some platforms have an arrangement with Plaid that requires you to complete additional documentation steps, like sharing your security policies and business information. Presumably, you get more reliable integration in exchange. For our use case, the cost of Plaid is trivial, but to accept ACH payments, Plaid integrates with Stripe, which does charge a fee for the actual payment. Bottom line, no other service can offer what Plaid can, so if you want your customers to connect to their financial institution to your product, Plaid is your only option.

Pros

Plaid is relatively easy to setup and use. The API documentation is great and API credential setup is easy. The SDK supports all common platforms, and rich code samples are provided.

Cons

Getting approved for production access was a paid. The support team ignored requests. We had to create a second account, which was finally approved. Why this was needed is a mystery. Plaid will push an expensive monthly plan, but it's not needed for sporadic access.

September 2020

DJ from Custom Automation

Company Size: 2-10 employees

Industry: Industrial Automation

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

1.0

Functionality

1.0

September 2020

WaveApps.com reliance on Plaid a horrible decision!

WaveApps is slowly committing suicide by using Plaid as it is currently supported.

Pros

Nothing, really... That's the point of this review.

Cons

Account connections with mainstream institutions like AMEX regularly break. The connection must be deleted and recreated each time there is a problem. Kind of defeats the purpose of an automated link. Connections to smaller institutions or banks don't stand a chance with Plaid. Reported problems don't get rectified presumably based on the biggest "squeaky wheel" institution getting priority. Ever since WaveApps converted to Plaid, I must do a manual bank upload to Wave to update my accounts. Again, kind of defeats the purpose of an automated link, don't you think.

February 2021

Erin from Restaurants

Verified Reviewer

Company Size: 1 employee

Industry: Hospitality

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Instant banking access

Pros

I so love the Plaid software it makes it so easy to login directly to your online banking account. It has several online banking services listed to enter any of your accounts. Makes it so you dont have to always enter your card number and information makes it feel a little more secure.

Cons

There is not absolutely one negative down fall to this software. I applaud the creator of this software.

January 2020

User Profile Picture

Kerby from Self-Employed

Verified Reviewer

Company Size: 2-10 employees

Industry: Food & Beverages

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Great product

Great i love this product.

Pros

Very fast and very accurate. Saves a lot of time verifying bank accounts.

Cons

I really wish they had an app. So when you're out of the office you can still check.

August 2019

Brett from Self

Company Size: 1 employee

Industry: Entertainment

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

August 2019

Use many Apps that use Plaid's services

Pros

Unless you pay attention you wouldn't even know they are involved. Seamless, makes connecting bank accounts to apps (banking /money apps etc) much simpler.

Cons

On occasion connections can randomly not work. Rarely an issue for more than a day.

December 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Functionality

5.0

December 2019

Very slick!

We've had some bugs getting WooCommerce Subscriptions to be authorized for renewal payments, but that might not be an issue with Plaid specifically.

Pros

I love the interface of a pop-up window that allows the user to log in to their online banking, select the account, and use that to complete an online payment.

Cons

It's crazy expensive if you are doing much more than testing (for a small business like us). It would make sense though as they don't charge per transaction (I think, it's a been a while since I looked at their pricing page).

May 2021

Diamond from Armour Hill & Associates

Company Size: 2-10 employees

Industry: Accounting

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2021

Easiest thing to use!

Overall, I have had an excellent experience with Plaid. I had to contact customer service just 1x and I was able to get a human quickly. I recommend it!

Pros

This is basically a one touch system, you simply login with your credentials and the system does the rest...this makes explaining the process to customers the easiest thing ever!

Cons

I do not have any qualms with the software. This is the first time I have used a software to quickly and easily help customers connect their banking systems and I love Plaid!

May 2021

User Profile Picture

Stephanie from Lionbridge

Verified Reviewer

Company Size: 10,000+ employees

Industry: Online Media

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

May 2021

It's ok

It depends on what day you ask me and if Plaid is going to link my bank accounts.

Pros

Plaid is easy to use and doesn't have many steps you have to go through to get the information added.

Cons

They don't allow a lot of banks to be linked so it makes it hard to get a bank that you have to be approved.

April 2021

User Profile Picture

Ernie from EMI Agency

Verified Reviewer

Company Size: 2-10 employees

Industry: Insurance

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

April 2021

Plaid simplifies connecting the myriad of money accounts

Pros

The easiest and only integrator with the breadth of financial services companies.

Cons

No cons to report. The only concern at this point would be whether or nor a particular institution participates.

July 2021

User Profile Picture

Melissa from Winn-Dixie Stores, Inc.

Verified Reviewer

Company Size: 201-500 employees

Industry: Supermarkets

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

4.0

Functionality

3.0

July 2021

Plethora of financial groups

Plaid is great. I wish more options/places were listed & some already listed to be more detailed so that you don't accidentally go to the wrong login. More options/places are added constantly so its hard to complain about an app that is constantly trying to improve

Pros

I like how it recognizes the different needs & requirements each individual financial group/bank expects. Some simply need login information while others demand more details. Either way, Plaid requires that extra level of security to be sure & safe which helps release any worry about identity theft in my opinion

Cons

While Plaid lists tons of different banks & financial institutions its also missing a good number of them too. Not just by their doing but by the intended group & their exoectations

October 2019

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

4.0

October 2019

Reliable, secure and streamline way to connect with bank accounts.

Initially, I've used Plaid from end-user standpoint, connecting to a budgetting/finance management software, each convinced me to sign up for it, knowing that the connection with the bank was done professionally and securely. More recently I had a chance to integrate a large-scale software with Plaid for fraud detection and onboarding, and it was a very pleasant experience, with modern APIs and good support.

Pros

Simple to use, reliable and secure. Removes the burden from developers to implement direct connections with banking institutions and put clients at ease knowing that their accounts are secured by specialized people.

Cons

It can have some issues authenticating banks with two-factor authentication enabled. Canadian integration is lagging behind the American one.

September 2020

Dakari from Godakari

Company Size: 2-10 employees

Industry: Entertainment

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

September 2020

Keep your finances organized

Pros

What I like most is how simple and efficient plaid is.

Cons

No app for the software there’s also no way to remember or connect accounts to a profile.