It's been a good experience overall. Easy to use and not many confusions in general.

- Essential for sprint planning and organising tickets - Easy to assign epics to tickets so that we know how long it takes for us to work on each epic through the timeline - Easy to move tickets around different sprints and statuses - In general essential for teams to work in an agile environment

- Sometimes hard to locate previous tickets when they have been completed - Tickets have been piling up in backlog from before I joined company and after. Wish there were ways to easily filter based on content (perhaps with AI) or based on date the tickets were created so that I can delete some. - Wish I could move sprint ordering around by dragging

I liked that we could build different project hierarchies and layer down the different sub-projects and sub-tasks. The timeline view was also very helpful.

It was a bit complex to set up and to get the non-technical team on board using it.

It's useful as a collaborative tool, it's easy to make notes and changes to tickets, and the owner will be notified through the tool itself and by email. Good for calculating progress and fairly good for mapping out sprints and progress through agile delivery.

It is not easy to pick up. Different displays and boards are not easy to understand or find. Working on multiple projects can be quite confusing

some of the best features are: 1. Task creation and their category (analysis task, execution tasks , bug etc) 2. Tracking of each tasks using kanban board 3. Effort Estimation of tasks 4. The report like burn down chart.

1. Sub tasks (e.g Defect sub tasks) should also have points to track the time taken by each sub tasks. 2. Macro creation to get some graph created for managers should be easy to configure. 3. May be a common forum where we can go and ask our query.