Mint Service Desk
About Mint Service Desk
Mint Service Desk Pricing
Starting price:
€4.00 per year
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for Mint Service Desk
1 - 5 of 14 Reviews
J F
Verified reviewer
Computer Hardware, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Flexible, easy to use, a host of features at a reasonable implementation price
I have been working on many systems, such as HP Service Manager, the CA and BMS Helpdesk solutions, OTRS, and so on. Mint is a very good surprise, ergonomics and ease of use are really incredible.
PROSThe design takes into account both the user and the service desk agent experience. Its flexibility is huge. It's quite rare in today's ITSM landscape, where the current approach is to provide enough (meaning, too much, with useless mandatory fields and categories) data for steering committee reports.
CONSWhen you think a feature is missing and call the support, you just learn that the feature is just a setting away, or almost. No weak point!
Piotr
Computer Software, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
ITSM Software that doesn't kill your budget and time
- flexibility and ease to deploy in an organization - available on-premise (what is very important in our organization) - ITIL V4 certified - scalable (ready for cloud architecture - it's dockerized)
CONS- some UX improvements - calendar control should be changed - lack of API documentation in free version (had to order Enteprise)
Reason for choosing Mint Service Desk
Pricing and functionality that we needed.
Reasons for switching to Mint Service Desk
OTRS became way too old school and we've used it mostly because it was open source. MintSD had a really good deal for migrating from OTRS to MintSD.
Anonymous
1,001-5,000 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2020
Very good Asset Management tool
I like that it has its own ticketing system integrated with it.
CONSI wish they improve and modernize the user interface.
Lukasz
Computer Software, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Ease of use is the key
Mint allowed us to speed up the process of ticket management. Our previous app OTRS was not so ergonomic and fast. Now we have control on every step in ticket management.
PROSI replaced old OTRS to MINT software. It helped us in ticked management. I like ease of use and ergonomy of the software.
CONSFor our purposes everything is ok. It is great for ticket management.
Reasons for switching to Mint Service Desk
Ease of use.
Vendor Response
Dear Lukasz, Thank you for warm words. We are doing our best to make sure the product meets customer expectations.
Replied July 2020
Andrzej
Information Technology and Services, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
Mint increases our possibilities.
It has everything we need to manage tickets quickly. The MintSD development team is open to what users need, and they just do it.
PROSOur team likes it a lot - a user-friendly interface and everything necessary to quickly manage tickets.MintSD is flexible, easy to install and configure. The MintSD support team works quickly and reliably.
CONSFrom my point of view, MintSD has no downsides.