Alemba Service Manager
About Alemba Service Manager
Alemba Service Manager Pricing
Starting price:
£52.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for Alemba Service Manager
1 - 6 of 6 Reviews
Anonymous
10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2020
Business Management
Overall Its good tool for business for little tricky for users to understand initially.
PROSIts good tool for creating Internal/external incidents. It helps in tracking records. It makes life easy.
CONSInterface is little harder to understand and not much friendly. Deployment is harder. its also pricey.
Paul
Government Administration, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Fully featured system with plenty of configuration
Great package and price to start with a software system that was functional but had issues to begin with. Since the upgrade to v10 and above ASM has been getting better and better and we are more than happy to keep using it for the future.
PROSSince the latest versions the administration has been really come on. There is everything you need if you are willing to take onboard all of the features on offer. We've recently started using features to assist our automation and Alemba have everything we need.
CONSIt can be tricky to find some of the settings as they are tucked away or hiding (sometimes they are not in the help but that's rare). Earlier versions were buggy but since the commitment to better quality control the software has become very reliable and future features look very useful.
Reason for choosing Alemba Service Manager
We chose Alemba because they ticked all out boxes, had all the features and more and the pricing was excellent.
Reasons for switching to Alemba Service Manager
We had to put in a tender to look at the market. Alemba ticked all the boxes and more.
Kent
Information Technology and Services, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed October 2018
Whoever designed this should put down the bong.
After using this thing for the past 4 plus years, I learned that my organization is going with another solution very soon, which is one of the main reasons I am staying. I was honestly considering job hunting solely based on my experience with Vfire.
PROSNothing. there is no redeeming quality what-so-ever with this application.
CONSThe GUI is not only useless as a business application but an annoying thorn in the side of progress and efficiency. There is tons of useless space taken up by big blue bubble graphics where data should be. When you enlarge the view, it doesn't only increase the size of the text in the data fields but also every single graphical object on the screen and rearranges the placement to accommodate everything on the screen at once, to the point where your data is unreadable in the little window in the center of the screen. The animation transition from page to page lags and makes working with the data less than fluid. New pages open for certain data fields that takes you a more detailed window for that data even though you are working on a single record. In and out of multiple data sheets for one record is ridiculous. I could go on and on but steer clear of this train wreck if you want to save your company money and it's sanity.
jill
Education Management, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2024
not sure what goes here
overall I have been using this product for over 15 years and have seen many improvements and can t wait for the admin improvements
PROSthe ease of workflow management - the creation and setup of forms and workflow
CONShtml email templates and the small areas that admin have to work in
Peter
Mining & Metals, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2017
Excellent end-to-end automation and impressive process breadth
Alemba has picked up product development from VMWare and given a new life to this fully featured service management system. Under the hood is a high performance automation engine and process support for the core and supporting ITSM processes. Amazing support and engagement from the Alemba team.
PROSAutomation from start (customer form submission, scheduled, etc.) to finish (backend script, orchestration engine, SQL command, etc.).
CONSIT user interface takes some time to get used to, and isn't browser based
Brandon
Verified reviewer
Information Technology and Services, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
FUNCTIONALITY
2
Reviewed March 2021
Quirky Old School IT Ticketing Software
I used vFire daily, all-day as a Level 2 Desktop Support Agent. The experience was basic at best and reminded me of a 1990s piece of software. There were daily issues like freezing and heavy lag in addition to aggravating UI actions that were just plain annoying.
PROSI didn't enjoy much about using this software as an IT worker in 2020. It is past its prime and too bloated for the needs of a modern business.
CONSCut the bloat! The UI is like using an excel spreadsheet which may have been fine before the time of multiple monitors but today's IT worker needs something that is fast and nimble. Today's IT worker may have 15-20 other applications running at any given time and vFire only drags CPU usage down more.