My experience with Pixpa has been emotionally very satisfying, largely because of their excellent customer service. The entire team has always been excellent at handling all my concerns and answering all my questions with detailed feedback, sometimes simply making the changes how I envisioned them. It is a brand that consistently exceeds expectations.

Simple, fast, visually appealing, functional, and easy to use. Outstanding customer service is an added bonus. I have created two personal websites and plan to make some for clients.

There are no real negatives. I have used many platforms so I have a good background to compare this platform with others. Pixpa offers the best value for the money, and the customer service is better than any of their competitors; better than Squarespace, Wix, and WordPress from my experience. I suggest maybe allow templates that is geared towards a funnel landing pages. It can be achieved with some advanced customization and coding but this platform would be a game changer if they had templates that simply allowed you to create that.

Pixpa has a powerful feature set at a very affordable price. It also includes client galleries. In the past I had to have 2 services, 1 for a website and another for client galleries. Now I can do all that with Pixpa.

It is not the most intuitive to use but once you figure out the tools and system it's fairly straightforward. I do wish it were a little more customizable but for the price you really can't beat it.

Lots of complications that will appear out of nowhere, for no reason. Constantly having to check to see if my site has somehow gotten a new problem without me editing it.

It easy to get very simple stuff started, but a waste of time

They suck. I've been using Pixpa for 2 years and it just keeps getting worse. I just had hours of work deleted, and because they're based in India and not all of their employees have a good command of english I got the report "Have made the changes" regarding a page being deleted and replaced with a months old backup. They're rarely available for normal US business hours, don't waste your time. Headache generator should be the name of their site editing software.

There are many things I love about Pixpa. I switched website hosts to save money and add features I didn't have before. The thing that pleasantly surprised me the most was the customer support. I've reached out a few times for creative support and each time I was met with detailed, clear support. One person even created a screen recording to show me how he did something, which I loved, so I could reference it back if I ever needed it. I could also do the update myself, even though they already took care of it for me, so win win! I love that they look at my actual website and support specifically to my site rather than in a general way. This alone will make me a life long customer. But on top of that I've loved being able to create a blog where I can embed video and images. The client galleries are super customizable where I can turn on and off different features for different galleries and albums. Designing the overall website was easy and intuitive to me, and I love that I can import custom fonts and colors to match my branding. I'm so glad I switched to Pixpa last year!

A selling point for me with Pixpa is that it offered a blog, client galleries, as well as selling prints directly through the website.

I have had some issues with some levels of customization. One specifically is with title fonts not being cohesive for my blog in different views. Images are suppose to be optimized based on my selection, but I find my website gets poor performance scores, so I'm not sure if that is happening on the backend. I wish there was a way to customize the layout of my blog a big more, especially with images.