GorillaDesk
About GorillaDesk
GorillaDesk Pricing
Starting at $49 per month per technician or schedule managed for the Basic plan. Pro plans starting at $99 per month per technician or schedule managed. Pricing increases based on the number of schedules.
Starting price:
$49.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for GorillaDesk
1 - 5 of 127 Reviews
Matthew
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2018
Great Service
This program is best for companies that aren't that big like Orkin or Terminix. The program is well suited for newer companies looking to run from one to 15 employees and the routing options and software for using your phone in the field makes leaving a paper service slip a thing of the past.
CONSGlitchs like all software, but the team will work with you on any problem til they are resolved. No phone interaction between the company and the customer. Email is great, but when you need something resolved, its usually when you are in the field and away from the computer, a phone conversation is always the best way to explain the problems that you are having.
Trudy
Environmental Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Best pest control services software
Have used a lot of different software. I would not go back to the others. Gorilladesk gives me what I want and is constantly upgraded with new features to keep up with charges in the market.
PROSApp on homes for mobile use, all features available on desktop, videos to help you developed you understanding of all features that software can perform. Upgrades done at no additional cost
CONSNetwork can get slow sometimes. Not all features are available for basic pricing structure. Drawing functionality of WDO reports needs improved
Reason for choosing GorillaDesk
Cost, desired functionality no there, mobility function not available
David
Chemicals, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed October 2019
Doesn’t work!
There are way too many steps Involved with this software. As an end user and a business owner this software is way to frustrating to figure out, the customer support is not open after 5pm, which doesn’t work on the West coast. I have used two other software packages in the past that worked well and tried GorillaDesk because they are half the cost but it turns out to be twice the expense if it doesn’t work. I do NOT recommend this software. It’s very amateurish and has cost me ten times the amount of time trying to figure it out than if I simply did hard copies of everything.
PROSNothing about this software works, it’s very cheap. I do not recommend it.
CONSEase of use, Functionality, Price, customer service, too many steps. I paid in full for this software and after using it for 6 months it’s really just garbage. I was told there is no refund of unused months available. I do NOT recommend this software.
Reasons for switching to GorillaDesk
Price but because the software doesn’t work, there are too many steps involved, it’s cost twice as much as a pricier competitor.
Mike
Chemicals, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Best software out there!
love it because makes my work life simple without the gorilla desk I would not be able to accomplish as much as I do now. I enjoy using it.
PROSUser-friendly and constant updates are just a will-made app for the phone and great software for the desktop.
CONSlimitation on the phone app. Need more administrative permission on the phone app.
Reason for choosing GorillaDesk
Strong presentation and great marketing
Reasons for switching to GorillaDesk
Was not working for me out dated software
Joshua
Environmental Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
New but overwhelmingly positive
The customer service was responsive and very helpful, they took a lot of time to go over everything with me until I was comfortable enough to use it on my own. It is now a vital piece of technology that I use daily to make my work easier and more organized.
PROSI really enjoy the control it gives me over the workflow. I find myself going on less jobs as I am able to dictate more work to my employees which gives me the flexibility and responsiveness that a small pest control company needs to beat out the bigger providers.
CONSThe only negative I've found so far is that I am paying for a few services that I may never use, such as GPS tracking and routing as we are a smaller company and construct routes based off of our experience and knowledge of our service areas. I still think that Gorilla Desk is a useful tool to have despite having a few functions that I probably won't use.
Reason for choosing GorillaDesk
The price was more competitive, and the customer service was more helpful rather than pushy sales people trying to up-charge services.